Dana Dorrance has over 25 years of experience in retail sales and management. She has held several management positions including Store Manager for HB Mattress Stores and Newport Bedding Company, overseeing daily operations, sales, purchasing, inventory and training employees. Earlier in her career she held roles such as Director of Systems Administration and Training for The Mattress Gallery, and various management roles with increasing responsibilities at The Broadway Stores and their corporate office. She has a proven track record of success in retail operations and sales management.

1. DANA A. DORRANCE
Cell Phone: 562-824-1726
Home Phone: 562-860-2498
dadorrance@verizon.net
Objective
Management Position
Abilities
Over 25 years of sales and management experience in the retail sales field. Ability to learn, adapt,
and successfully attain goals. A team player who contributes to the organization’s success.
Employment History
Store Manager
03/2014 - 08/2015 H B Mattress Stores 19431 Beach Blvd, Huntington Beach, CA
 Oversee daily operations of store.
 Order merchandise as required, process purchase orders, oversee products receiving.
 Communicate with vendors regarding purchase order status and problem resolutions.
 Communicate with vendor representatives regarding new and current products and promotions.
 Determine retail product pricing, mark retail pricing on products.
 Maintain invoice records in store's computer system.
 Verify store invoices for completeness and correctness daily.
 Perform store product inventories.
 Produce ad-hoc reports and store forms as needed.
 Train store staff on store and MS Office computer systems.
 Retail Sales.
Store Manager / Operations
01/2005 - 03/2014 Newport Bedding Company 1520 Newport Blvd. Costa Mesa, CA
Oversee store operations; including sales, purchasing, receiving, inventory, and daily operations.
Director of Systems Administration and Training
04/1997 - 12/2004 The Mattress Gallery - Corporate Office Commerce, CA
Oversaw the maintenance of the company's computer systems and proprietary software (corporate &
68 store locations). Trained all company employees in use of the systems. Communicated with outside
contractors and utilities for installation and repair of IT hardware, software and communication services.
Selling Store Manager - Trainer
08/1996 - 04/1997 The Mattress Gallery - Stores Long Beach, and Ontario, CA
Duties included selling, customer relations, merchandising, and day to day store operations.
Was Regional Systems Training Manager for new employees.

2. Various Positions – Multiple Promotions With Increased Responsibilities
02/1986 - 02/1998 The Broadway Stores – Corporate Office Los Angeles, CA
 Operations Analyst to Sr. VP Finance - Prepared ad hoc analysis and reports to Sr. VP Finance.
 Systems Administrator – Merchandise Planning -Managed proprietary merchandise planning
system, developed training program for new users, trained all corporate staff in use of systems.
 Analyst – Merchandise Planning - Researched & prepared ad hoc reports for Sr. Management.
Prepared budgets for merchant buyers.
 Supervisor- Credit Services - Resolved customer credit issues, managed credit files.
Various Positions – Multiple Promotions With Increased Responsibilities
10/1975 - 02/1986 The Broadway Stores - Stores Culver City and Los Angeles, CA
 Operations Manager - Oversee all store sales support and operations’
 Credit Services Manager - Oversee all store Cashier & Credit Office functions.
 Staffing Manager - Develop employee staffing schedules to maximize productivity.
 Customer Service Manager - Resolve customer issues & manage store sales force.
 Area Sales Manager - Managed sales & staff over multiple departments.
 Big Ticket Manager - Managed sales for Furniture, Electronics, & Major Appliances depts.
 Sales Associate - Sales & Customer Service
Education History
Calif State University Northridge, Northridge, CA
Culver City High School, Culver City, CA
References
Sandy Tran, Owner
H B Mattress Stores
19431 Beach Blvd
Huntington Beach, CA 92648
714-969-1166
Supervisor reference known for 2 years.
Larry Lamar, Western Territory Manager
Serta Simmons Bedding Company CA
951-623-4881
Business reference known for 12 years.
Robert Hunter, Sales Representative
Diamond Mattress Company CA
714-745-3015
Business reference known for 11 years.