Dharmendra Sharma is a junior management professional with over 7 years of experience in sales, marketing, business development, and relationship management. He has worked in roles managing sections of stores and focusing on increasing sales and profitability through promotions and maintaining relationships with customers. Currently he works as a logistic manager for zopnow.com, handling order fulfillment and ensuring deliveries within 3 hours. Previously he held roles as an FMCG service manager for Hyper City and as a section incharge for Godrej. He aims to utilize his communication, planning, and customer-facing skills to contribute to organizational goals and objectives.

1. DHARMENDRA SHARMA
Mobile: +91-7529991043 (M) E-Mail: dharmendrasharma927@gmail.com
+91-9999655653(M)
JUNIOR MANAGEMENT PROFESSIONAL
~Store Management ~ Sales~ Marketing ~ Business Development ~ Relationship Management~
PROFESSIONAL SNAPSHOT
 Dynamic, competent & result oriented professional with experience of 7 years in sales, Marketing, Business
Development, Relationship Management, Team Management.
 Handling all the Division with key focus on competition, profitability & maintaining relationship between the
customers.
 Deftness in tracking competitor’s activities and providing valuable inputs for product enhancement in order to
increase sales.
 Sales promotions, marketing, relationship building.
 Widely handling FMCG, APPEARL,GENERAL MERCHANDISE ,CONSUMER DURABLE ARTICLES
 An excellent communicator coupled with proven flexible, detail-oriented abilities in handling workloads and meeting
deadlines
JOB PROFILE
Section Incharge
□ Handling FMCG & GM sections of store & focus them to increase their sales & bottom lone profitability by ensuring
optimal utilization of available resources.
□ Implementing attractive offers, ideas, and activities to increase the sales.
□ Check all the product is having right barcodes, price tags.
□ Maintain stock against limit which is given by H.O. it should not be exceed.
□ Maintain customer date base file.
□ Call the customers & inform them about new product & current offers.
□ All the schemes prevailing in store and it should also be highlighted properly.
Marketing / Business Development
□ Conceptualizing & effectuating marketing & sales promotion activities like publicity campaigns etc for enhancing
awareness & visibility as a part of market development effort.
Relationship Management
□ Ensuring maintenance of excellent relations with clients & service delivery to generate avenues for additional
business and retaining customers for future.
□ Monitoring the speedy resolution of client queries & grievances to maximize satisfaction levels.
□ Interact with the customers and clear them about the fabric, features of the product & running schemes.
ORGANIZATIONAL EXPERIENCE
Sep.5rd 2015 to till date zopnow.com Logistic manager
Area Handling: logistic department
Working with zopnow.com As a Logistic manager
Handling all order ready picking in hub and dispatch my company 3 hours delivered order customer home
ORGANIZATIONAL EXPERIENCE
Sep.1rd
.’ 2010 to 3 May 2015 Hyper city FMCG service manager
Area Handling: 3500. SQARE FEET AREA.
 Working with Hyper city As a FMCG service manager .
 All fmcg inventory process – I’ll be back ,NEGINV INVENTORY,CODE MANAGEMENT,
 PICS,PRICE CHECK ,ALL PROMOSION, SAV etc..

2.  Handling all the Division with key focus on competition, profitability & maintaining relationship
between the customers.
 Deftness in tracking competitor’s activities and providing valuable inputs for product
enhancement in order to increase sales.
 Sales promotions, marketing, relationship building.
 Widely handling FMCG.
 An excellent communicator coupled with proven flexible, detail-oriented abilities in handling workloads and
meeting deadlines.
JOB PROFILE:
 All report Coordination Between Store and RO and sends Report to RO office
 Handling Premium all the sections of store & focus them to increase their sales & bottom line
profitability by ensuring optimal utilization of available resources.
 Preparing deliverables and targets for all team members, Ensure proper implementation and
roll out of all market activation exercises.
 To ensure that all processes for customer interaction are implemented, to manage customer
feedback, complaints and audit survey results.
 Frontline staff training, career planning and motivation. Sustain and enhance brand image
and identity.
 Implementing attractive offers, ideas, and activities to increase the sales.
 Stock movement register maintained. It includes opening stock, inward, outward, goods
return and closing balance.
 Check all the product is having right barcodes, price tags.
 Maintain stock against limit which is given by H.O. it should not be exceed.
 Deposit the cash on daily basis & daily send the cash report to R.O.
 As per scheduled receiving shipment and checking in merchandise along with logistics team
according to policy. Visual Merchandising as per Sop. Monthly Inventory controls.
 Preparing for advertisements through proper displays, monitoring and controlling stock levels,
pricing and staffing.
 Overall Monitoring of Promotional Offers on every department and windows displays, to
ensure that the merchandise on the floor has the correct printed price stickers.
 Ensuring the arrangement of merchandise to create Visual Appeals & Impulsive selling
 Detail floor inspection & all department and Maintenance of Store ambience, Cleanliness by
ensuring total housekeeping operations
ORGANIZATIONAL EXPERIENCE
Feb 3rd
.’ 09 to 31 2010 august AADHAAR GODREJ Designation: Section Incharge
Area Handling: 3500. SQARE FEET AREA.
Notable Accomplishments;
□ Give information to customer about product, running offers & about product quality.
□ Started target promotional scheme not only for target achievements of sales but for customer complaints
resolutions.
□ All the schemes prevailing in floor and it should also be highlighted properly.
□ Make attractive offers & get approval from R.O.
□ Aware about offers which competitor running.

3. □ Maintain the expenses of store.
□ Conversion against footfall it maintain properly.
□ Achieve more than 100% target every month.
□ Maintain all the register & files which are required.
□ Proper attention given against the sales target.
□ Handling customer complaints.
□ Display should be proper and it should be as per rack capacity.
ORGANIZATIONAL EXPERIENCE
OCT.’ 07- JAN ’ 09 VISHAL MEGAMART (BHOPAL) Designation: CSA
Area Handling: 4,000. SQARE FEET AREA OF FMCG
Notable Accomplishments;
□ Successfully handled BOTH Food & Non Food & Staples
□ Give information to customer about offers & about product quality.
□ All the schemes prevailing in floor and it should also be highlighted properly.
□ Product knowledge and training given to team members and team leaders.
□ Proper attention should be given against the sales target.
□ Handling customer complaints.
□ Display should be proper and it should be as per gondola capacity.
□ Aware about offers which competitor running.
ORGANIZATIONAL EXPERIENCE
April 2005- Sept. 2007 KABULIWALA SHOPPING MALL (BHOPAL)
Profile: Sales & Mktg.
Area Handling: Handling Three States Of INDIA
Notable Accomplishments;
□ Successfully handled BOTH Food & Non Food
□ Give information to customer about offers & about product quality.
□ Check the hangers on floor and place them to their respective required departments.
□ All the schemes prevailing in floor and it should also be highlighted properly.
□ Product knowledge and training given to team members and team leaders.
□ Proper attention should be given against the sales target.
□ Handling customer complaints.
□ Display should be proper and it should be as per gondola capacity.
Aware about offers which competitor running.
ACADEMIC QUALIFICATION
Pursuing B.A from Barkatulla University , Bhopal
□ 10+2 Model Higher Secondary School. Bhopal (M.P)
□ 10th
Model School Bhopal (M.P)
□ B.A. graduate complete
HOBBIES
 Listening Music.
PERSONAL DETAILS
Date of Birth : 08/07/1986
Fathers Name : Shri Ramprakash Sharma

4. Address : Pipaliya Pende khah Nagar,Behind Hanuman Mandir AIMS Road Bhopal (M.P.)
Languages Known : English, Hindi.
Mobile : 07529991043(9999655653)
Alternate e mail : dharmendrasharma927@gmail.com
REFERENCE – Nikhil Chandran
M. No. - 08744005565
DHARMENDRA SHARMA