Mohammed Tawalbeh is seeking a long-term career opportunity where he can maximize his knowledge and skills. He has over 15 years of experience in restaurant and retail management roles in Jordan, UAE, and Bahrain. His experience includes positions as a restaurant manager, senior sales and customer service representative, assistant store manager, and front of house supervisor.

1. MOHAMMED TAWALBEH
Mobile No : +97339554885 Bahrain
Email Address: m.tawalbeh2011@hotmail.com
Mohamed.tawalbah2015@gmail.com
CAREER OBJECTIVE:
Looking for a along term career with a growing and dynamic company where
I can maximize my knowledge and skills and expertise in my field and be able to gain
more experience and flexibility.
WORK EXPERIENCES:
FAKHRO GROUP-ZEAT ZAYTOON RESTAURANT
Restaurant Manager
Des2013 up to March 2015
AL-FUTTAIM GROUP- IKEA-home furniture(DUBAI,UAE)
Senior Sales Customer Service
April2009 up to june2011
• provide excellent customer service including handling customer complains
• ensures that all stock in the area are organized and in place and with enough
quantity
• merchandising work which includes ordering, meeting with designer to
highlight items to be changed or need to be added or new product and
suggesting how to market one non-sellable item
• informing all staff regarding new sales, marketing promos, new items, sales
target and what the company expects on them
• ensuring that my area meets the company's sales objectives and targets
• ensures enough staff on the area, assist in making work schedules of staffs
• ensures all staff works in line with the company's objectives and goals and
mission vision.
• Responsible in physical inventory of stocks, reporting non-moving stocks,
damaged stocks
• In-charge of incoming deliveries and outgoing stocks(disposal, transfer,
returns); ensuring no loss/surplus on stocks
• Reconciles of inventory with other departments in charge
• Checks inventory periodically to obtain reorder information to replenish stock;
informs designated staff member of needs or places orders with outside sales
representative within established limits.
• Checks inventory listing with actual inventory on shelf and reports
discrepancies to supervisor.
AL SHAYA COMPANY (DUBAI, UAE)
Asistant Store Manager-(Starbucks Café)
AUGST2007-TELL-16DEC2008
• Ensure efficient and profitable operation of Starbucks store.
• Ensures all policies, store operating standards and procedures are
Communicated effectively to partners and consistently followed.
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2. • Maintain quality store operation and prepare daily report, complete
Weekly / monthly store audits.
• Contribute to store goal for increasing sales improving profits.
• Assist store manager with accounting and banking responsibilities.
• Manage and update the office filing system for report and reference.
• Maintaining high standard on company visions and missions.
• In charge of incoming deliveries and outgoing like expired stocks, breakages,
damages, etc.
• Reconciliation of physical inventory
• Stock control and management
• Trains new sales staff in basic operations and procedures.
APPLBEE'S RESTAURANT (DUBAI-UAE)
Front of House Supervisor (Neighborhood Expert- Trainer)
September2004- September2006
• Train all new servers of Applebee’s Restaurant from all over the branches in
the Middle East region.
• Provides congenial atmosphere for customers through attention to detail and
quality service.
• Provides dining service
• Assists in development of menu.
• Responsible in training and developing Applebee’s associates in hospitality
industry
• Take a lead to promote team spirit, cooperation, flexibility and sense of
urgency.
• Managing & supervising the day-to-day operations of the restaurant
purchasing, staff scheduling and orders of supply.
• Managing staff while leading shifts.
• Checking all cashier reports.
• Preparing all the paper works of the restaurant.
• Motivating staff especially in staff courtesy and communication, suggestive
selling, sense of urgency, cleanliness
• Handling complains, & guest feedback
• Stock control and management
• Assist in promotional offers to hit target sales and gain more customers
• Coordinates company activities with subordinates
• Trains new sales staff in basic operations and procedures.
DEAD SEA SPA HOTEL – F & B DEPARTMENT (DEAD SEA JORDAN)
Captain Waiter
March 13, 2001 – September 28, 2003
TRAININGS:
• Sales & Customer Service Al-Futteim.Ikea Concept Training.
• Supervisor Skills Wokshop (Starbucks) 2008.
• Customer Care Training (Starbucks) 2008.
• Shift Supervisor Workshop (Starbucks) 2008.
• Basic Food Hygiene Training 2004.
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3. • Service Expert Training (Applebee’s) 2005.
EDUCATION:
Secondary School Graduate
PERSONAL INFORMATION:
Date of Birth : August 24, 1979
Sex : Male
Nationality : Jordanian
Civil Status : Single
Home Address : Amman, Jordan
LANGUAGES SPOKEN:
Arabic : Mother tongue
English : Very good in reading, writing and speaking
SPECIAL SKILLS:
• Possess Jordanian Driving License – Bahrain Driving License
CHARACTER REFERENCES: Available upon request
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