The 8-step process for concerns resolution includes establishing a team and defining the problem, developing an interim containment action, diagnosing the root cause, choosing and implementing a corrective action, standardizing the action, verifying the countermeasure, monitoring effectiveness to prevent reoccurrence, and closing out the concern by implementing solutions in other areas. The process flow involves receiving a customer complaint, then following the 8 steps of establishing a team, diagnosing the problem, implementing a solution, and standardizing and monitoring the solution across areas.

1. 8 Steps of Concerns Resolution D1 – Establish the team & problem definition D2 – Develop the interim containment action D3 – Diagnose Problem – Establish Root Cause D4 – Choose and implementation of corrective action D5 – Standardization of action D6 – Verification Of Countermeasure D7 – Effectiveness Monitoring to Prevent reoccurrence D8 – Closure of the concern & implement same actions in other area

2. Process Flow of Concerns Resolution Receipt of customer complaint Establish the team & problem definition Develop the interim containment action Diagnose Problem – Establish Root Cause Choose and implementation of corrective action Standardization of action Verification of Countermeasure Effectiveness Monitoring to Prevent reoccurrence Closure of the concern Implement same actions in other area