1. The document outlines the steps of the A3 problem solving methodology, including defining the problem statement and business case, understanding the current condition, setting a goal statement, analyzing the root causes, identifying countermeasures and a target condition, creating an action plan, measuring effectiveness, and standardizing and sharing the improvements.
2. Key steps include going to observe the problem directly, breaking problems down, identifying containment actions if needed, quantifying the issues, setting metrics and timeframes for goals, using tools like 5 whys to analyze root causes, prioritizing countermeasures, and establishing plans with owners and timelines.
3. The approach emphasizes visualizing information, consulting others, and standardizing successful changes to prevent
More Information:
https://flevy.com/browse/business-document/pdca-problem-solving-technique-and-tools-151
BENEFITS OF DOCUMENT
Learn how to apply the PDCA approach to solve problems and save money.
Learn how to apply the basic quality tools to identify and analyse problems.
Learn how to develop problem solving teams to sustain a continuous improvement culture.
DOCUMENT DESCRIPTION
In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations.
LEARNING OBJECTIVES:
1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving
CONTENTS:
1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors
This training presentation can be used together with the 'PDCA Problem Solving Template' (sold separately).
Basic 8D Problem Solving Tools & Methods - Part 1Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 1st of a 3 part presentation.
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVES
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
More Information:
https://flevy.com/browse/business-document/pdca-problem-solving-technique-and-tools-151
BENEFITS OF DOCUMENT
Learn how to apply the PDCA approach to solve problems and save money.
Learn how to apply the basic quality tools to identify and analyse problems.
Learn how to develop problem solving teams to sustain a continuous improvement culture.
DOCUMENT DESCRIPTION
In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations.
LEARNING OBJECTIVES:
1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving
CONTENTS:
1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors
This training presentation can be used together with the 'PDCA Problem Solving Template' (sold separately).
Basic 8D Problem Solving Tools & Methods - Part 1Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 1st of a 3 part presentation.
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.
Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.
This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach.
LEARNING OBJECTIVES
1. Acquire knowledge of key concepts and principles in 8D problem solving.
2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team.
3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools.
4. Gain practical insights for achieving success in 8D problem solving.
CONTENTS
1. Key Concepts and Principles
2. Team-based Approach & Roles
3. 8D Problem Solving Process
4. Analytical Tools in 8D
5. Practical Tips for Success
Creative Safety Supply takes a streamlined look at some of the major principles and processes that Toyota has used, implemented and maintained, to become one the world's product and manufacturing juggernauts.
These simple 8 steps are, in reality and truly simple - you just need to make them a part of your daily ay of doing business. We have included a number of our favorite rockpets from the Zen garden to help support the message and hope you enjoy this fresh overview.
For more infographics or slideshares please feel free to stick around on our channel and check us out. If you would like more in-depth training in lean practices, you can visit our Facebook page at http://www.facebook.com/creativesafetysupply, or even some blogs that we maintain for this important subject, like www.kaizen-news.com or www.Lean-News.com.
Further reading:
https://www.creativesafetysupply.com/glossary/toyota-production-system/
https://www.creativesafetysupply.com/glossary/pdca-cycle/
https://www.kaizen-news.com/eight-steps-practical-problem-solving/
Basic 8D Problem Solving Tools & Methods - Part 2Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
Every day, business professionals are faced with using problem solving techniques to achieve strategic business and tactical goals within the operation. But the truth is, most of us are not really good at problem solving. We either muddle through, do nothing, adapt or produce “solutions” that often make things worse.
Effective problem solving requires the courage to confront feelings, the commitment to do something, and above all the willingness to accept responsibility. Traditional approaches to problem solving often ignore the importance of both values and creativity in problem solving while exclusively favoring analytical strategies.
Watch our 1-hour foundational webinar below and you’ll learn how to begin applying Lean right away. You’ll learn what Lean is, why Lean is good for business and how some of the basic Lean concepts can improve and transform your operation.
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-introduction-to-lean/
WEBINAR: How Leaders Support and Build a Culture of Process ImprovementGoLeanSixSigma.com
Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers?
In this webinar, we'll discuss actions, mindsets and tools leaders have to support and build a culture of process improvement!
In this 1-hour webinar, we will cover the 4 key leader roles in building a continuous improvement culture:
- Create ideal conditions
- Build problem-solving muscles
- Identify key leader responsibilities
- Strategize on the 4 components of Lean culture
Presented by Jess Orr in a webinar hosted by KaiNexus on 2/8/18.
In this webinar, you will learn:
Why and when to use the A3 / TBP problem-solving tool
Overview of the 8 components of an A3
Example of how to build an actual A3 using an everyday example
Recommended resources for further learning
8D Training, Eight Disciplines Training : Tonex TrainingBryan Len
8D Training, Eight Disciplines Training
8D Training covers the eight disciplines (8D) model used in advanced problem solving. 8D training covers the approach typically employed by quality engineers to identify, correct, and eliminate recurring problems as part of product and process improvement:
8D approach establishes a permanent corrective action based on statistical analysis of the problem
8D focuses on the origin of the problem by determining its root causes
It is comprised by eight stages, or disciplines
8D is a structured corrective action process; 8D stands for the Eight Disciplines of Problem Solving
Root Cause Analysis(RCA) is an integral part of the 8D process
8D Training Objectives:
Upon completion of the 8D Training Course, the attendees are able to:
Define what 8D is
Demonstrate and apply 8D Problem Solving Process
Illustrate 8D Problem Solving Process by a diagram
Understand Root Cause Analysis and 5 Why’s applied to 8D
Apply 8D Eight Disciplines to problem solving
Become familiar with the 8D steps
Become more proficient at Root Cause Analysis using 5 Why’s
Learn about 8D checklist and best practices
Learn about How 8D aligns with SAE AS13000: Problem Solving Requirements for Suppliers
8D Training Course Outlines:
Learn and work with the 8 disciplines in 8D Training. Upon completion of the 8D Training Course, the attendees will learn about:
Introduction to 8D
D0: prepare and Plan
D1: Use a team
D2: Define and describe the problem
D3: Develop interim containment plan
D4: Determine, identify, and verify root causes
D5: Choose and verify permanent corrections
D6: Implement and validate corrective actions
D7: Take preventive measures
D8: Congratulate your team
Hands-on Activities
Request more information. Visit Tonex website link below and learn more about 8d training eight disciplines training
https://www.tonex.com/training-courses/8d-training-eight-disciplines-training/
The A3 Report poster describes the A3 problem solving process from problem identification to resolution in a fashion that fosters learning, collaboration, and personal development.
The poster comes in four themes: light, dark, color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The A3 Report poster complements your A3 Problem Solving training presentation materials. It serves as a takeaway and summary of your process improvement presentation.
The A3 problem solving process structure includes eight elements:
1. Theme - Concise statement of what this A3 report is about.
2. Background - Relevant historical data and information.
3. Current Condition - Detailed description of the current situation (e.g. process flow, trend chart, Pareto analysis, gap identification and problem statement).
4. Goal Statement - Specific goal to address the gap or future state from the current state.
5. Analysis - Depiction of analytical techniques to uncover the root causes of the problem or factors that affect the problem in the current state.
6. Countermeasures - A summary of who will do what by when in order to resolve the problem situation or achieve the future state.
7. Check Results - Quantitative comparison of actual results versus your goal.
8. Follow Up - Summary of follow up action items (e.g. lessons learned, communication to other parties, training, standardization, or other areas).
Oracle UCM Security: Challenges and Best PracticesBrian Huff
Information on how to "harden" your content server to make it less susceptible to security attacks. Covers risks, vulnerabilities, and countermeasures.
Creative Safety Supply takes a streamlined look at some of the major principles and processes that Toyota has used, implemented and maintained, to become one the world's product and manufacturing juggernauts.
These simple 8 steps are, in reality and truly simple - you just need to make them a part of your daily ay of doing business. We have included a number of our favorite rockpets from the Zen garden to help support the message and hope you enjoy this fresh overview.
For more infographics or slideshares please feel free to stick around on our channel and check us out. If you would like more in-depth training in lean practices, you can visit our Facebook page at http://www.facebook.com/creativesafetysupply, or even some blogs that we maintain for this important subject, like www.kaizen-news.com or www.Lean-News.com.
Further reading:
https://www.creativesafetysupply.com/glossary/toyota-production-system/
https://www.creativesafetysupply.com/glossary/pdca-cycle/
https://www.kaizen-news.com/eight-steps-practical-problem-solving/
Basic 8D Problem Solving Tools & Methods - Part 2Tony Alvarez
I've taught many workshops on basic problem solving over the years at various companies. This 3 part presentation collects tools and methods that I've found useful and that most people tend to be able to put into practice quickly. Problem solving is ground that has been covered by many people many times in the past and this presentation builds on that work, incorporates my experience and hopefully integrates it in a way that provides some new insights. This is the 2nd of a 3 part presentation.
Every day, business professionals are faced with using problem solving techniques to achieve strategic business and tactical goals within the operation. But the truth is, most of us are not really good at problem solving. We either muddle through, do nothing, adapt or produce “solutions” that often make things worse.
Effective problem solving requires the courage to confront feelings, the commitment to do something, and above all the willingness to accept responsibility. Traditional approaches to problem solving often ignore the importance of both values and creativity in problem solving while exclusively favoring analytical strategies.
Watch our 1-hour foundational webinar below and you’ll learn how to begin applying Lean right away. You’ll learn what Lean is, why Lean is good for business and how some of the basic Lean concepts can improve and transform your operation.
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-introduction-to-lean/
WEBINAR: How Leaders Support and Build a Culture of Process ImprovementGoLeanSixSigma.com
Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers?
In this webinar, we'll discuss actions, mindsets and tools leaders have to support and build a culture of process improvement!
In this 1-hour webinar, we will cover the 4 key leader roles in building a continuous improvement culture:
- Create ideal conditions
- Build problem-solving muscles
- Identify key leader responsibilities
- Strategize on the 4 components of Lean culture
Presented by Jess Orr in a webinar hosted by KaiNexus on 2/8/18.
In this webinar, you will learn:
Why and when to use the A3 / TBP problem-solving tool
Overview of the 8 components of an A3
Example of how to build an actual A3 using an everyday example
Recommended resources for further learning
8D Training, Eight Disciplines Training : Tonex TrainingBryan Len
8D Training, Eight Disciplines Training
8D Training covers the eight disciplines (8D) model used in advanced problem solving. 8D training covers the approach typically employed by quality engineers to identify, correct, and eliminate recurring problems as part of product and process improvement:
8D approach establishes a permanent corrective action based on statistical analysis of the problem
8D focuses on the origin of the problem by determining its root causes
It is comprised by eight stages, or disciplines
8D is a structured corrective action process; 8D stands for the Eight Disciplines of Problem Solving
Root Cause Analysis(RCA) is an integral part of the 8D process
8D Training Objectives:
Upon completion of the 8D Training Course, the attendees are able to:
Define what 8D is
Demonstrate and apply 8D Problem Solving Process
Illustrate 8D Problem Solving Process by a diagram
Understand Root Cause Analysis and 5 Why’s applied to 8D
Apply 8D Eight Disciplines to problem solving
Become familiar with the 8D steps
Become more proficient at Root Cause Analysis using 5 Why’s
Learn about 8D checklist and best practices
Learn about How 8D aligns with SAE AS13000: Problem Solving Requirements for Suppliers
8D Training Course Outlines:
Learn and work with the 8 disciplines in 8D Training. Upon completion of the 8D Training Course, the attendees will learn about:
Introduction to 8D
D0: prepare and Plan
D1: Use a team
D2: Define and describe the problem
D3: Develop interim containment plan
D4: Determine, identify, and verify root causes
D5: Choose and verify permanent corrections
D6: Implement and validate corrective actions
D7: Take preventive measures
D8: Congratulate your team
Hands-on Activities
Request more information. Visit Tonex website link below and learn more about 8d training eight disciplines training
https://www.tonex.com/training-courses/8d-training-eight-disciplines-training/
The A3 Report poster describes the A3 problem solving process from problem identification to resolution in a fashion that fosters learning, collaboration, and personal development.
The poster comes in four themes: light, dark, color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The A3 Report poster complements your A3 Problem Solving training presentation materials. It serves as a takeaway and summary of your process improvement presentation.
The A3 problem solving process structure includes eight elements:
1. Theme - Concise statement of what this A3 report is about.
2. Background - Relevant historical data and information.
3. Current Condition - Detailed description of the current situation (e.g. process flow, trend chart, Pareto analysis, gap identification and problem statement).
4. Goal Statement - Specific goal to address the gap or future state from the current state.
5. Analysis - Depiction of analytical techniques to uncover the root causes of the problem or factors that affect the problem in the current state.
6. Countermeasures - A summary of who will do what by when in order to resolve the problem situation or achieve the future state.
7. Check Results - Quantitative comparison of actual results versus your goal.
8. Follow Up - Summary of follow up action items (e.g. lessons learned, communication to other parties, training, standardization, or other areas).
Oracle UCM Security: Challenges and Best PracticesBrian Huff
Information on how to "harden" your content server to make it less susceptible to security attacks. Covers risks, vulnerabilities, and countermeasures.
Patent Risk and Countermeasures Related to Open Management in Interaction DesignYosuke Sakai
2012 10th International Conference of Asia Digital Art and Design Association & 6th International Conference of Taiwan Association of Digital Media Design
Presents the very basics of the approach to application security. This was created long back, content might need further update. But still relevant as an approach.
Antivirus Evasion Techniques and Countermeasuressecurityxploded
This presentation throws light on innovative techniques for bypassing antivirus detection. This will be useful for researchers and pen testers to develop successful post exploitation techniques.
O termo Cyberpunk ou Ciberpunk foi cunhado por Bruce Bethke, amigo de Gibson cujo computador havia sido alvo de ataques de hackers a quem ele chamou de cyberpunks, numa analogia entre o ato cibernética e o ato punk de detonar com tudo. Não poderia ter sido melhor. A premissa geral do subgênero ganhou força em outras mídias como as Hqs e o cinema, nos quais houve muitos desdobramentos além da Literatura, bem como a criação de novos conceitos até o surgimento de pós-Cyberpunk nos últimos anos do século XX com obras como a trilogia Matrix que copia na cara dura o termo utilizado por Gibson para se referir ao Cyberespaço, o mundo Virtual de Neuromancer.
Skyjacking A Cisco Wlan Attack Analysis And CountermeasuresAirTight Networks
This presentation will deconstruct the skyjacking vulnerability - explaining why the vulnerability occurs in Cisco WLANs, which Cisco access points are affected, how skyjacking can be exploited to launch potent attacks, and what are the best practices to proactively protect your enterprise network against such zero-day vulnerabilities and attacks.
Unpack your troubles*: .NET packer tricks and countermeasuresESET
Nowadays, .NET samples are increasingly common, necessitating specialized techniques for processing and analysis, especially when obfuscation is used: .NET packers have many tricks up their sleeves, but fortunately we do too.
*https://en.wikipedia.org/wiki/Pack_Up_Your_Troubles_in_Your_Old_Kit-Bag
Identifying Web Servers: A First-look Into the Future of Web Server Fingerpri...Jeremiah Grossman
Identifying Web Servers: A First-look Into the Future of Web Server Fingerprinting
Jeremiah Grossman, Founder & Chairman of WhiteHat Security, Inc.
Many diligent security professionals take active steps to limit the amount of system specific information a publicly available system may yield to a remote user. These preventative measures may take the form of modifying service banners, firewalls, web site information, etc.
Software utilities such as NMap have given the security community an excellent resource to discover what type of Operating System and version is listening on a particular IP. This process is achieved by mapping subtle, yet, distinguishable nuances unique to each OS. But, this is normally where the fun ends, as NMap does not enable we user's to determine what version of services are listening. This is up to us to guess or to find out through other various exploits.
This is where we start our talk, fingerprinting Web Servers. These incredibly diverse and useful widespread services notoriously found listening on port 80 and 443 just waiting to be explored. Many web servers by default will readily give up the type and version of the web server via the "Server" HTTP response header. However, many administrators aware of this fact have become increasingly clever in recent months by removing or altering any and all traces of this telltale information.
These countermeasures lead us to the obvious question; could it STILL possible to determine a web servers platform and version even after all known methods of information leakage prevention have been exhausted (either by hack or configuration)?
The simple answer is "yes"; it is VERY possible to still identify the web server. But, the even more interesting question is; just how much specific information can we obtain remotely?
Are we able to determine?
* Supported HTTP Request Methods.
* Current Service Pack.
* Patch Levels.
* Configuarations.
* If an Apache Server suffers from a "chunked" vulnerability.
Is really possible to determine this specific information using a few simple HTTP requests? Again, the simple answer is yes, the possibility exists.
Proof of concept tools and command line examples will be demonstrated throughout the talk to illustrate these new ideas and techniques. Various countermeasures will also be explored to protect your IIS or Apache web server from various fingerprinting techniques.
Prerequisites:
General understanding of Web Server technology and HTTP.
Recorded webinar: http://slidesha.re/1l6raT1
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is part 2 of a 2-part series and focuses on the Do, Study Adjust stages of the (PDSA) cycle.
What is business analysis?
Who is a business analyst?
Business analyst skills
Business analyst job titles
Business analyst is a business doctor
Business analyst versus business consultant
Business analysis knowledge areas:
Enterprise analysis
Business analysis planning and monitoring
Elicitation
Requirement Management and Communication
Requirement analysis
Solution assessment and validation
Most popular business analysis techniques:
MOST
Business Process Modelling (BPM)
PESTLE
SWOT
MoSCoW
CATWOE
THE 5 WHYS (ROOT CAUSE ANALYSIS)
6 THINKING HATS
MIND MAPPING
PORTER’S 5 FORCES
1 Recommendation Report Write a recommendation r.docxoswald1horne84988
1
Recommendation Report
Write a recommendation report that uses technical expertise to solve a problem for a real client
(i.e., a company, professional group, or government agency that would realistically seek a
recommendation report on your topic).
This report will require the following activities:
1. Identify a client with a workplace problem, situation, or opportunity.
Your client must be a real individual or organization that actually faces the problem, need, or
opportunity you address in your report; however, your client may not necessarily be aware of
the situation. Your client is the individual who has the authority to make a decision about
your recommended solution or to implement the plan of action you recommend.
2. Develop a plan for investigating the situation and the means for resolving it.
3. Establish the criteria required for your client to make an effective decision.
4. Develop and implement a project plan for completing your research (investigation).
Interpret and present your findings in a recommendation report to your client. This process
involves a set of interrelated activities that are grounded in the workplace situation you are
investigating. The decisions you make and the activities you undertake in each phase of the
process will be guided by this context.
To learn this process, you need to select a project that allows you to work through the process
for a real situation. However, this does not mean that you cannot draw upon existing work. It
means that the work must be adapted and applied to a real situation.
To complete this project successfully, you will need to meet the general report requirements and
the content requirements for the report. These requirements are outlined in the following
sections.
General Report Requirements
Length: The body of the report must be at least five pages, double-spaced, not including
the front and back matter (title page and table of contents, appendices, exhibits of data,
etc.)
Visuals: Use a minimum of three visuals (graphs, charts, etc.)
Format: Format your report in APA format. Times New Roman 12 – double-spaced
Citations: Provide at least five citations.
For detailed information for each report component, review pages 325- 328 in your textbook.
NOTE: The textbook example is MPA format BUT your paper needs to be in APA.
2
DUE: September 23 - Report Topic (5 points)
Guidelines for Selecting Report Topics
Your recommendation report will help the report readers make an informed decision about a
problem that needs solving or a situation that needs resolving. The type of report you produce for
this assignment will be determined in part by the focus of the investigation you conduct.
Consider using one of the following types of investigations for your report project.
An investigative focus on determining whether a solution is feasible.
The report might investigate whether X i.
Here is the Part 4 of six sigma training course. Skillogic is providing training for both six sigma black and green belt courses along with certification.
Skillogic classroom training available in Bangalore, Chennai and Hyderabad. For mode details visit website.
1Grand Canyon UniversityInstructor Name MIS-652 BusinesEttaBenton28
1
Grand Canyon University
Instructor Name:
MIS-652 Business Process Analysis
December 1, 2021
Introduction
Cummins is a global engine manufacturer that also designs and manufactures turbochargers for engine applications. Cummins Turbocharger is the market leader in medium and heavy-duty car applications worldwide.
The Process and Relevant Data Comment by Seon A Levius: Since you are using “Cummins” in this section, you need to pinpoint some process problem with data issues for optimization. The optimization or improvement can be for both the process and technology.
Prototype - A Model of the Construction Process: The organization's prototyping process is ineffective and results in a lengthier lead time in comparison to client needs. According to data from the last six months, the average lead time for proto-sample building is approaching 12 days, rather than the five days requested by the customer.
Process Improvement Methods Comment by Seon A Levius: In this section you will basically explain how you will improve the process problem you identified above. This is basically the articulation of your solution (which must for this case include technology optimization). Also, how will you evaluate it.
You mentioned Six Sigma as the tool to enhance the process. But that is not what we want here. Six Sigma can be the tool you used to evaluate the proposed solution to the problem you identified.
So, in this sense, I didn’t see any articulation about how you will evaluate your improvements to ensure, they are efficient and effective.
For example, Six Sigma can be used as the process improvement method. The Define, Measure, Analyze, Improve, and Control (DMAIC) sub-methodology within Six Sigma can be helpful in defining the details of the future state process and Key Performance Indicators (KPIs) that the future state process should be able to meet.
Other methods in our reading this week that can be explored includes PDCA (Plan Do Check Act).
Six Sigma is a technique for process improvement. Six sigma methodology is being designed for process improvement and the implementation of six sigma tools in order to correctly assess the process and achieve improvement (Thomas, et al., 2017)
The following format explains the problem statement and execution of the process improvement method.
Problem Statement
Articulate your problem statement here
Problem Statement Worksheet
Original problem or focus question
The lead time for the proto sample process is longer than anticipated by the customer.
12 days rather than 5.
Stakeholders who are most affected by the problem
The Customer prototyping team and the Company program management team are the most impacted by this issue.
Type of Problem
Problems with resources and processes Comment by Seon A Levius: Technology has to be one of the problems
Suspected cause of the problem
Suspected reasons based on the cross functional team's root cause analysis are as follows.
1.Because the process is dependent ...
Recorded webinar: http://slidesha.re/1l6raT1
Part 1: http://slidesha.re/1glUCgV
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is part 2 of a 2-part series and focuses on the Do, Study, Adjust stages of the Plan, Do, Study, Adjust (PDSA) cycle.
Process Redesign or Improvement Approach OptionsChief Innovation
The attached is a file showing possible approaches to improving or redesigning a process. It is an overview and comparison of 6 different ways one could approach this or engage a consultant to do so.
part 2Chapter21.pdf632016 Strayer University Bookshelf.docxdanhaley45372
part 2/Chapter21.pdf
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CHAPTER 21
Internal Planning for Existing Businesses &
Corporations
If You Have an Existing Business
The Purpose of Internal Planning
The Evaluational Plan
The GoalSetting Plan
The ProblemSolving Plan
Large Corporations
BottomUp/TopDown
Ratio Analysis
Liquidity Ratios
Profitability Ratios
Debt Ratios
Activity Ratios
Key Customers
Touching Base with Your Plan
Chapter Summary
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Planning isn’t just what you do to go into business; it’s what you have to do to
stay in business.
If You Have an Existing Business
While the entire business planning process described in this book is aimed at both new and existing businesses, companies
already in operation have the ability, and need, to examine key marketing, operating, and financial activities more closely. This
indepth analysis particularly benefits those companies undertaking the business planning process for internal planning
purposes rather than as a method of securing outside funding.
Ongoing internal planning is a must for any business; it enables you to stay competitive. A thorough planning process forces
you to look closely at the dynamics of the current market situation rather than rely on old assumptions. Regular, ongoing
planning enables a company to more quickly adapt to new market forces and incorporate new technological advances.
“Business plans are critical. You can see the original business plan for Honest Tea on our website
[www.honesttea.com/mission/about/businessplan].”
Seth Goldman
Cofounder, Honest Tea
Internal planning provides you with the opportunity to examine ways to keep costs down and increase your profitability. In
the constant press of daytoday business, taking time out to think about what you do and in which direction your company is
headed gives you more control over your company’s future and better information on which to base crucial business decisions.
The Purpose of Internal Planning
When undertaking your internal planning process, you must first assess the goals and purpose of the process for your company.
Generally, internal planning can take one of three forms:
■ Evaluating. To provide information on company performance.
■ Goal Setting. To establish annual or periodic objectives.
■ Problem Solving. To address a particular issue or concern.
These types of plans differ only in their objectives and scope; the process in each case is relative.
2. Countermeasures and target condition – improvements to address the most important causes:
Measure, Evaluate Effectiveness – Metrics and Targets:
Observation,datacollection,discussion
Current condition - “go and see for yourself”, where do things stand today?:
Analysis – determine the root causes:
Goal Statement – build upon the problem statement to specify the results needed:
Standardization and Yokoten checklist:
PDCA Problem Solving A3
Title:
____________________________
Location: __________ Date: ___________Team Leader: ___________
Version 10 –
01/31/10
Problem statement - define the gap:
Business case – why are we talking about this?:
Metrics, include cost benefits Before Target After % Change
Evaluation
Team members: ____________________
Functional
Stakeholder
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A3 Dialogue for Understanding, Agreement, and Alignment
Cause Countermeasures/solutions ______
_________________________________
Action Plan:
Actions to implement countermeasures Who Where
By when
Owner:
__________
Containment actions Who Where By
when
Manager/Process Owner sign-off:
1. Standard work documented / updated
2. 1 point lesson documented / updated
3. Application / learning for other areas recapped
below:
3. Manager/process owner sign-off:
1. Use simple diagram, sketches, or photos to illustrate the improved process/target condition with
improvements implemented – visually designate the improvements that link back to the specific
problems and the root causes.
1. Go to Gemba to observe and understand the problem(s) directly. Ask
what, where, when, why, how much/often. Take time to draw what you see.
2. Identify the important consequences/issues associated with the gap;
break down the problem into specific sub-problems/effects
3. Gather initial facts and data, not “assumptions and hearsay”; ensure
“humble and critical reflection”.
4. Determine if immediate “containment actions” are required, prior to
understanding causes (ie, safety issue, customer-facing service or quality
problem, etc).
5. Use simple diagram, sketch, or photos to indicate to illustrate the process
- visually indicate the problem areas.
Countermeasures and target condition – improvements to address the most important causes:
Action Plan:
Measure, Evaluate Effectiveness – Metrics and Targets:
Observation,datacollection,discussion
Current condition - “go and see for yourself”, where do things stand today?:
Analysis – determine the root causes:
Goal Statement – build upon the problem statement to specify the results needed:
Standardize the Process, Share, Recognize
PDCA Problem Solving A3
Title:
____________________________
Location: __________ Date: ___________Team Leader: ___________
Instructions - for logical thinking process, NOT to “fill out the form”. Size sections as needed.
NOTE: When you are still in the phase of understanding the current condition and
analyzing the problems, your analysis usually continues onto this right hand-side of the
A3. Solutions should not be determined until you have understood the causes.
Metrics, include cost benefits Before Target After % Change
Evaluation
1
3
6
7
1. Indicate why this is a priority problem
2. What is the negative impact on our customer/company/operations?
3. Quantify the issue – indicate impact on cost , service , quality,
downtime, etc
Show gap visually if
possible
1. Quantify the expectations for the result. Should the gap be closed 100%, 50%, etc?
2. Specify the expected timing of the problem solving. Do we have 1 day, 1 week, 30
days, etc?
Analysis:
A. Further break down the gap into smaller,
specific problems/effects/”streams of failure”
B. Summarize the facts and data using pareto
and/or other charts and graphs to make
visual.
C. For individual and specific smaller
problem(s) - brainstorm potential causes. Use
cause & effect diagram or similar to
brainstorm and organize the range of
potential causes in logical categories.
D. Determine and indicate most likely causes,
using available facts, data, and expertise – go
back to where the problem started to gather
additional facts and data as required (ie,
identify the “point of cause” or “birth of the
defect”).
E. Test the causes and drill down using “5
why’s” method to determine the root cause(s)
– maximum of 3 root causes per specific
problem.
5
1. List the countermeasures in the form of an action plan
2. Each action item must have 1 responsible person with due date
3. Ensure action plan has 1 overall owner to manage the
implementation
4. Include schedule for follow-up sustainment plans
1. Indicate future actions to standardize and sustain successful improvements
2. Identify other potential applications to apply what has been learned and communicate to
stakeholders
3. Share reflections and recognition regarding the accomplishments of the team
4. Confirm approval “sign-off” by the manager/process owner
8
Team members: ____________________
What is the overall gap between current and the target or ideal? Include the “object” and the
“defect”?
Cause Countermeasures/solutions ______
_________________________________
Owner:
__________
1. Check to determine if problems are being resolved – are the countermeasures working?
> Management check guideline: twice per day for 6 weeks. If results not stabilized,
revise
improvements and check again, twice per day for another 6 weeks.
2. Review analysis and revise countermeasures if required
3. Indicate relevant metrics in table form with before/target/after/%change and status
evaluation
2. Recap the countermeasures required to address the primary root cause(s).
3. If required, seek approval to implement the countermeasures, using your A3.
4. Consider impact of countermeasures on other stakeholders – other functions, customers, suppliers,
etc
5. Link countermeasures/solutions to each root cause
Complex
problem:
Sub-
problem:
Sub-
problem:
Sub-
problem:
1
2
2 3
Effect or Gap
(Sub-
problem)
A
.
B
.C
.
D
.
E
.
Ca
us
e
* Break down complex problem into
smaller problems/issues/”streams of
failure” with single points of cause for
each.
Talking to others with humility & “hunger” to listen – for input, understanding, and
alignment:
1. If you are starting analysis, by now you should have consulted others who work in and
around the process – customers, suppliers, other functions, other stakeholders. Indicate the
names.
NAME: __________ NAME: __________ NAME: __________ NAME: __________ etc.
4
1
Version 10 –
01/31/10
Problem statement - define the gap:
Business case – why are we talking about this?:
Actions to implement countermeasures Who Where
By when
4. 1. Problem Statement with Business Case
Problem Statement
● PURPOSE: to summarize the issue and why it is
important
● Clear & concise definition of the gap and its
consequences
● Strive to quantify the gap
● Visualizing the difference between current and
ideal helps to clarify the problem
● Sometimes the gap is created by changing the
standard (ie, “raising the bar”)
Business Case
● Indicates why the problem is important
● State is the impact to customer, business,
organization – quantify the impact
● Why this problem? why now? – support with facts
and data
Problem
Statement
1
5. 1. Problem Statement with Business Case
Problem Definition:
Understand the problem
Ask “Is there more than one problem?”
Keep it simple!
Attack the problem, focus on the process,
not the people!
We want to know what happened, what is
happening, not who did it
6. 1. Problem Statement with Business Case
Problem statement examples:
Problem Statement:
● Scrap in the Binders Business is running at 3.0% vs. a plan of 2.7%
● Overproduction has increased Red Tag over 110,000 Binders since January 2008
and will continue since there are no controls to prevent it.
● The overproduction- related scrap is estimated at $150,000 annually and is using
needed capacity.
Problem Statement:
● Month-end close is consistently requiring more than 240 work hours per month in
our department and is completed 2 -3 days late, more than 20% of the time.
● Business needs require that we:
○ Reliably complete month- end on- time, for reporting purposes
○ Create capacity for approximately 120 FTE hours per month towards analysis
to support improvement and growth
7. 2. Current Condition – Go and See
Current Condition
● PURPOSE: Observe and understand the problem at its place of origin –
at “gemba” – turn assumptions and data into facts
● “Go and See” the problem; further understand the issue by asking, what,
when, where, how much, how often – talk directly to people involved
● Determine if containment actions are required – to restore, flow, for
safety, etc.
● Break down large problem into smaller problems/ issues – will identify
“points of cause” for each
● Ensure use of humble and critical reflection
● Create visual of the condition using simple pictures, value stream or
process maps, charts – visually indicate the important problem areas
Example:
1
Current
Condition
2
8. 3. Goal Statement
Goal Statement:
● Create process to identify when overproduction occurs and action countermeasures to
prevent future overproduction. Reduce MTD scrap to 2.7% by August
● Perform root cause analysis, implement countermeasures, measure effectiveness and
provide awareness of changes across three shifts by the end of the week of the Kaizen
Goal Statement
● PURPOSE: Build upon the problem statement to specify the
needed results
● Describe and quantify the expected result of the problem
solving
● Is the gap to be closed 100%, 50%, 25%, etc
● Set a target timeframe for completion – do we have 1 day, 1
week, 30 days, etc
● Confirm with the customer(s) of the problem solving
Example:
1
2
Goal
State-
ment
3
9. Goal Statement
Objective
Practice developing a goal statement
Instructions
For your assigned problem:
1. Go and see to learn as much as you can about the
current state situation where the problem is
occurring.
2. Based on your original assignment, draft a
measurable and specific goal statement.
3. Test your goal statement with the sponsor or
process owner, to validate the goal.
Time to Complete
30 minutes, plus 15 minute debrief
Deliverable
● Answers to the 3 questions
● Reflect on this exercise –
what did you learn?
10. 4. Analysis – Identify the Root Cause(s)
Analysis
● PURPOSE: Identify the root causes to correct and prevent
reoccurrence; identify the drivers needed to close the gap
● Consider all possible causes; avoid preconceptions – use
cause and effect problem tree with 5 why’s to brainstorm and
organize potential causes
● Use process knowledge, facts and data to narrow list of
important causes
● Use 5 why’s to drill down to potential root causes and
organize ideas
● Select root causes (max 3 per problem) and prioritize based
on frequency & impact
Example:
1
2
3
RCA4
11. 4. Analysis – Identify the Root Cause(s)
Drill down to root cause using facts
and data, asking “Why?”
Why?
Why?
Why?
Why?
Pareto
Excess
Flats
Counting
Issues
Counters
not working
Never
Programmed
Lack of
Follow- up
Counting @
wrong point
Counters set
incorrectly
Operators
unfamiliar with
procedure
Lack of
training
Root Cause
Root Cause
Root Cause
Therefore
12. 4. Analysis – Identify the Root Cause(s)
Use the simplest
tool needed –
simple 5 why’s
can work for
quick cycle of
problem solving
Root Cause
The 5 Why’s Tool
Too much glue on panel
Pressure roller bushing worn
Unable to adjust pressure roller
Incorrect pressure set
Bushing beyond its design life
No inspection process to check
No inspection process to check pressure
rolling bushing
Replace pressure roller bushing
Add pressure roller bushing to PM process
What is the problem? – Direct Cause
Why?
Why?
Why?
Why?
Why?Therefore
Therefore
Therefore
Therefore
Therefore
13. Future State
Objective
Practice root cause analysis
Time to Complete
30 minutes, plus 15 minute debrief
Deliverable
● Potential root causes.
● Reflect on this exercise –
what did you learn?
Instructions
For your assigned problem:
1. Identify sources of waste not requiring changes in
product design, technology, or plant location.
14. 5. Countermeasures and Target Condition
Countermeasures and Target Condition
● PURPOSE: Identify improvements to address the root cause
● Select and prioritize countermeasures based on predicted
effectiveness, benefit/ effort
● Recap countermeasures to be implemented for each root cause
● Consider impact of the countermeasures on other stakeholder –
other functions, customers, suppliers, etc.
● If approval is required, use your A3 to seek approval
● Use simple diagram or photos to illustrate the improved process –
visually designate the improvements that link to the problems/
cause being addressed
Example:
1
2
3
Counter-
measures
5
4
15. 6. Action Plan
Action Plan
● PURPOSE: Establish plan to implement the countermeasures
● Include details to clarify what, who, and when
● Ensure each action has 1 responsible person w/ due date
● Ensure action plan has 1 overall owner to manage the implementation
● Include actions and schedule for follow- up sustainment plans
Example:
1
2
3
Action Plan6
5
4
16. 7. Measure the Effectiveness
Measures
● PURPOSE: Evaluate the effectiveness of the countermeasures and
whether the root cause was addressed or not; quantify the benefits
● Has the problem been reduced, eliminated or prevented from reoccurring?
● Establish metrics and indicate in table form – current/ target/ after/ %
change/ status
● Ensure checks to determine if problems are being resolved – management
guidelines
○ Check twice per day for 6 weeks
○ If results not fully stabilized, revise improvements and check again for another 6
weeks
● If countermeasures are ineffective, review analysis and revise as required
Example:
1
2
3
6
5
4
Measure
Effectiveness
7
17. 8. Standardize and Share –
“Yokoten”Standardize and Share
● PURPOSE: Standardize and communicate what works
● Create or update standard work for the process
● Communicate and train those affected by changes
● Share learning to expand the knowledge and apply to
other areas:
“Yokoten – “copy/ improve/ paste”
● Learn from what does not work well
● Recognize the accomplishments of the team
Example:
1
2
3
6
5
4
7
Standardize 8