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This document outlines a five-step methodology for business process improvement: 1) Define the improvement opportunity by clarifying expectations and process boundaries. 2) Collect available data through stakeholder interviews and process documentation. 3) Analyze the process to identify waste areas and root causes. 4) Develop solutions by generating alternatives and setting aggressive goals. 5) Implement improvements with a plan-do-check-adjust approach. The goal is to eliminate waste from processes through a disciplined, team-based approach and continuous improvement efforts.











