SlideShare a Scribd company logo
6
FROMINSIGHTS
#HDIconf
Enterprise Service Management is
Insight #1
REAL.
Enterprise Service Management is
REAL.
Everyone’s already doing it, but just
don’t realize it.
Insight #1
Employees are
DISCONNECTED
business.thewith
Insight #2
Employees are
DISCONNECTED
business.thewith
And it is up to IT to fix it.
Insight #2
is in.
GAMIFICATION
Insight #3
is in.
GAMIFICATION
People enjoy gamification.work with
Insight #3
Organizations think SELF SERVICE
wrong.And
they do
are mostly
Insight #4
Organizations think SELF SERVICE
wrong.And
they do
are mostly
Most think FAQ
much
organizations
defines self service. more.soisIt
Insight #4
People still struggle with
self-service adoption
People still
SELF-SERVICE
struggle with
adoption.
Insight #5
People still struggle with
self-service adoption
People still
SELF-SERVICE
struggle with
adoption.
Poor design,
requirements.poorly defined
Insight #5
Insight #6
Don't just fix the
technology.
Insight #6
Help people
continue work.
Don't just fix the
technology.
Do more
ITSM Solution.
with your
Download Whitepaper

More Related Content

What's hot

Closing the expectation gap
Closing the expectation gapClosing the expectation gap
Closing the expectation gap
nexthink
 
From SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service deliveryFrom SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service delivery
nexthink
 
What can IT Consulting Services Deliver for Your Business - Important Aspects...
What can IT Consulting Services Deliver for Your Business - Important Aspects...What can IT Consulting Services Deliver for Your Business - Important Aspects...
What can IT Consulting Services Deliver for Your Business - Important Aspects...
Dynamic Excel
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
nexthink
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
nexthink
 
Modern Enterprise Service Management: Which Vendor is Right for Your Business?
Modern Enterprise Service Management: Which Vendor is Right for Your Business?Modern Enterprise Service Management: Which Vendor is Right for Your Business?
Modern Enterprise Service Management: Which Vendor is Right for Your Business?
EasyVista
 
IDC overviews latest digital workplace research and insights
IDC overviews latest digital workplace research and insightsIDC overviews latest digital workplace research and insights
IDC overviews latest digital workplace research and insights
nexthink
 
Seven steps to citizen development​
Seven steps to citizen development​Seven steps to citizen development​
Seven steps to citizen development​
Firstsource Solutions Limited
 
Fragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHSFragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHS
nexthink
 
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
eFolder
 
Experience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolutionExperience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolution
nexthink
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
nexthink
 
How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?
nexthink
 
Why Cloud ERP is Important for Business - AcTouch Technologies
Why Cloud ERP is Important for Business - AcTouch TechnologiesWhy Cloud ERP is Important for Business - AcTouch Technologies
Why Cloud ERP is Important for Business - AcTouch Technologies
AcTouch Technologies
 
The Firstsource Automation League | Case Study
The Firstsource Automation League | Case StudyThe Firstsource Automation League | Case Study
The Firstsource Automation League | Case Study
Firstsource Solutions Limited
 
What’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experienceWhat’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experience
nexthink
 
How to Build a Remote Workforce
How to Build a Remote WorkforceHow to Build a Remote Workforce
How to Build a Remote Workforce
Upwork
 
Roy Atkinson - Closing keynote
Roy Atkinson - Closing keynote Roy Atkinson - Closing keynote
Roy Atkinson - Closing keynote
itSMF UK
 
The Hidden Value of Desktop Support Technicians
The Hidden Value of Desktop Support TechniciansThe Hidden Value of Desktop Support Technicians
The Hidden Value of Desktop Support Technicians
San Francisco Bay Area
 
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
Vanguard Technology
 

What's hot (20)

Closing the expectation gap
Closing the expectation gapClosing the expectation gap
Closing the expectation gap
 
From SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service deliveryFrom SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service delivery
 
What can IT Consulting Services Deliver for Your Business - Important Aspects...
What can IT Consulting Services Deliver for Your Business - Important Aspects...What can IT Consulting Services Deliver for Your Business - Important Aspects...
What can IT Consulting Services Deliver for Your Business - Important Aspects...
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
 
Modern Enterprise Service Management: Which Vendor is Right for Your Business?
Modern Enterprise Service Management: Which Vendor is Right for Your Business?Modern Enterprise Service Management: Which Vendor is Right for Your Business?
Modern Enterprise Service Management: Which Vendor is Right for Your Business?
 
IDC overviews latest digital workplace research and insights
IDC overviews latest digital workplace research and insightsIDC overviews latest digital workplace research and insights
IDC overviews latest digital workplace research and insights
 
Seven steps to citizen development​
Seven steps to citizen development​Seven steps to citizen development​
Seven steps to citizen development​
 
Fragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHSFragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHS
 
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...
 
Experience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolutionExperience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolution
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
 
How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?
 
Why Cloud ERP is Important for Business - AcTouch Technologies
Why Cloud ERP is Important for Business - AcTouch TechnologiesWhy Cloud ERP is Important for Business - AcTouch Technologies
Why Cloud ERP is Important for Business - AcTouch Technologies
 
The Firstsource Automation League | Case Study
The Firstsource Automation League | Case StudyThe Firstsource Automation League | Case Study
The Firstsource Automation League | Case Study
 
What’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experienceWhat’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experience
 
How to Build a Remote Workforce
How to Build a Remote WorkforceHow to Build a Remote Workforce
How to Build a Remote Workforce
 
Roy Atkinson - Closing keynote
Roy Atkinson - Closing keynote Roy Atkinson - Closing keynote
Roy Atkinson - Closing keynote
 
The Hidden Value of Desktop Support Technicians
The Hidden Value of Desktop Support TechniciansThe Hidden Value of Desktop Support Technicians
The Hidden Value of Desktop Support Technicians
 
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
 

Viewers also liked

Cert SFP Utah
Cert SFP UtahCert SFP Utah
Extracto del bigdata
Extracto del bigdata Extracto del bigdata
Extracto del bigdata
jacristancho
 
The physical creation of genesis is reflective of systematic theology
The physical creation of genesis is reflective of systematic theologyThe physical creation of genesis is reflective of systematic theology
The physical creation of genesis is reflective of systematic theology
Zebach SDA Church
 
Terri's notebook 2
Terri's notebook 2Terri's notebook 2
Terri's notebook 2
Terri L. Dougherty, CAM
 
PressCoverage2
PressCoverage2PressCoverage2
PressCoverage2David Rice
 
21 Top Ways to Supercharge your Productivity
21 Top Ways to Supercharge your Productivity21 Top Ways to Supercharge your Productivity
21 Top Ways to Supercharge your Productivity
Melissa Chu
 
4-6th grade
4-6th grade4-6th grade
4-6th grade
mreckman
 
Doctrinal education for character change
Doctrinal education for character changeDoctrinal education for character change
Doctrinal education for character change
Zebach SDA Church
 
Htmlcss1
Htmlcss1Htmlcss1
Htmlcss1
mreckman
 
Faithful women in history
Faithful women in historyFaithful women in history
Faithful women in history
Zebach SDA Church
 
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
LinkedIn D-A-CH
 
Dream weaver
Dream weaverDream weaver
Dream weaver
Terry Murray
 
Disolución de la URSS
Disolución de la URSSDisolución de la URSS
Disolución de la URSS
ChrisCbsSan
 
Lecture 0 ME 176 0 Overview
Lecture 0 ME 176 0 OverviewLecture 0 ME 176 0 Overview
Lecture 0 ME 176 0 Overview
Leonides De Ocampo
 
Html & Css presentation
Html  & Css presentation Html  & Css presentation
Html & Css presentation
joilrahat
 
Spot Speed Study (Lab)
Spot Speed Study (Lab)Spot Speed Study (Lab)
Spot Speed Study (Lab)
Priyansh Singh
 
Enzymology properties & classsification
Enzymology properties & classsificationEnzymology properties & classsification
Enzymology properties & classsification
rohini sane
 
GOLDEN DISPLAY PRODUCTION CO.,LTD catalogue
GOLDEN DISPLAY PRODUCTION  CO.,LTD catalogueGOLDEN DISPLAY PRODUCTION  CO.,LTD catalogue
GOLDEN DISPLAY PRODUCTION CO.,LTD catalogue茜茜 李
 
Cultuurforum 2016 Samenwerking binnen eigen sector
Cultuurforum 2016 Samenwerking binnen eigen sectorCultuurforum 2016 Samenwerking binnen eigen sector
Cultuurforum 2016 Samenwerking binnen eigen sector
PACKED vzw
 
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline aufSo bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
LinkedIn D-A-CH
 

Viewers also liked (20)

Cert SFP Utah
Cert SFP UtahCert SFP Utah
Cert SFP Utah
 
Extracto del bigdata
Extracto del bigdata Extracto del bigdata
Extracto del bigdata
 
The physical creation of genesis is reflective of systematic theology
The physical creation of genesis is reflective of systematic theologyThe physical creation of genesis is reflective of systematic theology
The physical creation of genesis is reflective of systematic theology
 
Terri's notebook 2
Terri's notebook 2Terri's notebook 2
Terri's notebook 2
 
PressCoverage2
PressCoverage2PressCoverage2
PressCoverage2
 
21 Top Ways to Supercharge your Productivity
21 Top Ways to Supercharge your Productivity21 Top Ways to Supercharge your Productivity
21 Top Ways to Supercharge your Productivity
 
4-6th grade
4-6th grade4-6th grade
4-6th grade
 
Doctrinal education for character change
Doctrinal education for character changeDoctrinal education for character change
Doctrinal education for character change
 
Htmlcss1
Htmlcss1Htmlcss1
Htmlcss1
 
Faithful women in history
Faithful women in historyFaithful women in history
Faithful women in history
 
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
Lynda.com - Webinar: Glücklicher im Beruf. Umfrage und Tipps für die Weiterbi...
 
Dream weaver
Dream weaverDream weaver
Dream weaver
 
Disolución de la URSS
Disolución de la URSSDisolución de la URSS
Disolución de la URSS
 
Lecture 0 ME 176 0 Overview
Lecture 0 ME 176 0 OverviewLecture 0 ME 176 0 Overview
Lecture 0 ME 176 0 Overview
 
Html & Css presentation
Html  & Css presentation Html  & Css presentation
Html & Css presentation
 
Spot Speed Study (Lab)
Spot Speed Study (Lab)Spot Speed Study (Lab)
Spot Speed Study (Lab)
 
Enzymology properties & classsification
Enzymology properties & classsificationEnzymology properties & classsification
Enzymology properties & classsification
 
GOLDEN DISPLAY PRODUCTION CO.,LTD catalogue
GOLDEN DISPLAY PRODUCTION  CO.,LTD catalogueGOLDEN DISPLAY PRODUCTION  CO.,LTD catalogue
GOLDEN DISPLAY PRODUCTION CO.,LTD catalogue
 
Cultuurforum 2016 Samenwerking binnen eigen sector
Cultuurforum 2016 Samenwerking binnen eigen sectorCultuurforum 2016 Samenwerking binnen eigen sector
Cultuurforum 2016 Samenwerking binnen eigen sector
 
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline aufSo bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
So bauen Sie mit LinkedIn erfolgreich Ihre Kandidaten Pipeline auf
 

Similar to 6 Insights from HDI Conference - #HDIconf

7 Key Points for Process excellence/ Process Improvement
7 Key Points for Process excellence/ Process Improvement7 Key Points for Process excellence/ Process Improvement
7 Key Points for Process excellence/ Process Improvement
Benjamin Kyalo
 
Digital transformation studies linkedin
Digital transformation studies linkedinDigital transformation studies linkedin
Digital transformation studies linkedin
Claudete Mello
 
hr final
hr finalhr final
hr final
Neha Juwale
 
Bridging the Digital Physical Divide in Retail
Bridging the Digital Physical Divide in RetailBridging the Digital Physical Divide in Retail
Bridging the Digital Physical Divide in Retail
Rich Boyd
 
What is Next in Corporate Innovation?
What is Next in Corporate Innovation?What is Next in Corporate Innovation?
What is Next in Corporate Innovation?
1508 A/S
 
Marketing IT to the Business Strategic Insights Report
Marketing IT to the Business Strategic Insights ReportMarketing IT to the Business Strategic Insights Report
Marketing IT to the Business Strategic Insights Report
patmisasi
 
How To Become A Data Driven Recruiter
How To Become A Data Driven RecruiterHow To Become A Data Driven Recruiter
How To Become A Data Driven Recruiter
RecruitingDaily.com LLC
 
Lean Startup for Project Managers
Lean Startup for Project ManagersLean Startup for Project Managers
Lean Startup for Project Managers
Caroline Gordon
 
Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?
Zerion Software
 
IT Alignment Is Not Enough
IT Alignment Is Not EnoughIT Alignment Is Not Enough
IT Alignment Is Not Enough
BIJ MISHRA
 
Dealing with Setbacks in Affiliate Marketing
Dealing with Setbacks in Affiliate MarketingDealing with Setbacks in Affiliate Marketing
Dealing with Setbacks in Affiliate Marketing
Global Domains International
 
Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?
Zerion Software
 
10 insights to foster enterprise social adoption, that you already know
10 insights to foster enterprise social adoption, that you already know10 insights to foster enterprise social adoption, that you already know
10 insights to foster enterprise social adoption, that you already know
LetsConnect
 
Exec Sense Power Point V4
Exec Sense Power Point V4Exec Sense Power Point V4
Exec Sense Power Point V4
raygian
 
Exec Sense Power Point V4
Exec Sense Power Point V4Exec Sense Power Point V4
Exec Sense Power Point V4
raygian
 
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
LinkedIn Talent Solutions
 
Top CEO Challenges 2021
Top CEO Challenges 2021Top CEO Challenges 2021
Top CEO Challenges 2021
Jellyfish.tech
 
12 Managed Services Myths
12 Managed Services Myths12 Managed Services Myths
12 Managed Services Myths
Marco
 
5 reasons-your-mobile-app-will-fail
5 reasons-your-mobile-app-will-fail5 reasons-your-mobile-app-will-fail
5 reasons-your-mobile-app-will-fail
Brian Moore
 
DIGIT Leader Summit 2017
DIGIT Leader Summit 2017DIGIT Leader Summit 2017
DIGIT Leader Summit 2017
Ray Bugg
 

Similar to 6 Insights from HDI Conference - #HDIconf (20)

7 Key Points for Process excellence/ Process Improvement
7 Key Points for Process excellence/ Process Improvement7 Key Points for Process excellence/ Process Improvement
7 Key Points for Process excellence/ Process Improvement
 
Digital transformation studies linkedin
Digital transformation studies linkedinDigital transformation studies linkedin
Digital transformation studies linkedin
 
hr final
hr finalhr final
hr final
 
Bridging the Digital Physical Divide in Retail
Bridging the Digital Physical Divide in RetailBridging the Digital Physical Divide in Retail
Bridging the Digital Physical Divide in Retail
 
What is Next in Corporate Innovation?
What is Next in Corporate Innovation?What is Next in Corporate Innovation?
What is Next in Corporate Innovation?
 
Marketing IT to the Business Strategic Insights Report
Marketing IT to the Business Strategic Insights ReportMarketing IT to the Business Strategic Insights Report
Marketing IT to the Business Strategic Insights Report
 
How To Become A Data Driven Recruiter
How To Become A Data Driven RecruiterHow To Become A Data Driven Recruiter
How To Become A Data Driven Recruiter
 
Lean Startup for Project Managers
Lean Startup for Project ManagersLean Startup for Project Managers
Lean Startup for Project Managers
 
Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?
 
IT Alignment Is Not Enough
IT Alignment Is Not EnoughIT Alignment Is Not Enough
IT Alignment Is Not Enough
 
Dealing with Setbacks in Affiliate Marketing
Dealing with Setbacks in Affiliate MarketingDealing with Setbacks in Affiliate Marketing
Dealing with Setbacks in Affiliate Marketing
 
Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?Does My Data Collection Process Need an Update?
Does My Data Collection Process Need an Update?
 
10 insights to foster enterprise social adoption, that you already know
10 insights to foster enterprise social adoption, that you already know10 insights to foster enterprise social adoption, that you already know
10 insights to foster enterprise social adoption, that you already know
 
Exec Sense Power Point V4
Exec Sense Power Point V4Exec Sense Power Point V4
Exec Sense Power Point V4
 
Exec Sense Power Point V4
Exec Sense Power Point V4Exec Sense Power Point V4
Exec Sense Power Point V4
 
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
Finders Keepers: How to Target the Best Candidates Before Your Competition Do...
 
Top CEO Challenges 2021
Top CEO Challenges 2021Top CEO Challenges 2021
Top CEO Challenges 2021
 
12 Managed Services Myths
12 Managed Services Myths12 Managed Services Myths
12 Managed Services Myths
 
5 reasons-your-mobile-app-will-fail
5 reasons-your-mobile-app-will-fail5 reasons-your-mobile-app-will-fail
5 reasons-your-mobile-app-will-fail
 
DIGIT Leader Summit 2017
DIGIT Leader Summit 2017DIGIT Leader Summit 2017
DIGIT Leader Summit 2017
 

More from Freshservice

SLA Best Practices
SLA Best PracticesSLA Best Practices
SLA Best Practices
Freshservice
 
Automated Patch Management in Freshservice
Automated Patch Management in FreshserviceAutomated Patch Management in Freshservice
Automated Patch Management in Freshservice
Freshservice
 
Freshservice Q1 2020 feature roundup
Freshservice Q1 2020 feature roundupFreshservice Q1 2020 feature roundup
Freshservice Q1 2020 feature roundup
Freshservice
 
Automated patch management in Freshservice
Automated patch management in FreshserviceAutomated patch management in Freshservice
Automated patch management in Freshservice
Freshservice
 
6 automation capabilities to modernise your service desk
6 automation capabilities to modernise your service desk6 automation capabilities to modernise your service desk
6 automation capabilities to modernise your service desk
Freshservice
 
4 step implementation of effective self service
4 step implementation of effective self service4 step implementation of effective self service
4 step implementation of effective self service
Freshservice
 
Q4 2019 feature roundup - Freshservice
Q4 2019 feature roundup - FreshserviceQ4 2019 feature roundup - Freshservice
Q4 2019 feature roundup - Freshservice
Freshservice
 
ITIL Change Management - Plan and deploy changes with confidence
ITIL Change Management - Plan and deploy changes with confidence ITIL Change Management - Plan and deploy changes with confidence
ITIL Change Management - Plan and deploy changes with confidence
Freshservice
 
5 things you didn't know you could do with Freshservice Analytics
5 things you didn't know you could do with Freshservice Analytics5 things you didn't know you could do with Freshservice Analytics
5 things you didn't know you could do with Freshservice Analytics
Freshservice
 
3 quick tips to improve service catalog – Infographic
3 quick tips to improve service catalog – Infographic3 quick tips to improve service catalog – Infographic
3 quick tips to improve service catalog – Infographic
Freshservice
 
Enterprise service management is finally a business reality
Enterprise service management is finally a business realityEnterprise service management is finally a business reality
Enterprise service management is finally a business reality
Freshservice
 
DevOps - Freshservice
DevOps - FreshserviceDevOps - Freshservice
DevOps - Freshservice
Freshservice
 
Increase service desk efficiency with self service
Increase service desk efficiency with self serviceIncrease service desk efficiency with self service
Increase service desk efficiency with self service
Freshservice
 
10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk
Freshservice
 
Shadow IT - What is it, why it happens and how to resolve
Shadow IT - What is it, why it happens and how to resolveShadow IT - What is it, why it happens and how to resolve
Shadow IT - What is it, why it happens and how to resolve
Freshservice
 
Gamifying Your Service Desk
Gamifying Your Service DeskGamifying Your Service Desk
Gamifying Your Service Desk
Freshservice
 
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
Freshservice
 
Introduction to Freshservice
Introduction to FreshserviceIntroduction to Freshservice
Introduction to Freshservice
Freshservice
 

More from Freshservice (18)

SLA Best Practices
SLA Best PracticesSLA Best Practices
SLA Best Practices
 
Automated Patch Management in Freshservice
Automated Patch Management in FreshserviceAutomated Patch Management in Freshservice
Automated Patch Management in Freshservice
 
Freshservice Q1 2020 feature roundup
Freshservice Q1 2020 feature roundupFreshservice Q1 2020 feature roundup
Freshservice Q1 2020 feature roundup
 
Automated patch management in Freshservice
Automated patch management in FreshserviceAutomated patch management in Freshservice
Automated patch management in Freshservice
 
6 automation capabilities to modernise your service desk
6 automation capabilities to modernise your service desk6 automation capabilities to modernise your service desk
6 automation capabilities to modernise your service desk
 
4 step implementation of effective self service
4 step implementation of effective self service4 step implementation of effective self service
4 step implementation of effective self service
 
Q4 2019 feature roundup - Freshservice
Q4 2019 feature roundup - FreshserviceQ4 2019 feature roundup - Freshservice
Q4 2019 feature roundup - Freshservice
 
ITIL Change Management - Plan and deploy changes with confidence
ITIL Change Management - Plan and deploy changes with confidence ITIL Change Management - Plan and deploy changes with confidence
ITIL Change Management - Plan and deploy changes with confidence
 
5 things you didn't know you could do with Freshservice Analytics
5 things you didn't know you could do with Freshservice Analytics5 things you didn't know you could do with Freshservice Analytics
5 things you didn't know you could do with Freshservice Analytics
 
3 quick tips to improve service catalog – Infographic
3 quick tips to improve service catalog – Infographic3 quick tips to improve service catalog – Infographic
3 quick tips to improve service catalog – Infographic
 
Enterprise service management is finally a business reality
Enterprise service management is finally a business realityEnterprise service management is finally a business reality
Enterprise service management is finally a business reality
 
DevOps - Freshservice
DevOps - FreshserviceDevOps - Freshservice
DevOps - Freshservice
 
Increase service desk efficiency with self service
Increase service desk efficiency with self serviceIncrease service desk efficiency with self service
Increase service desk efficiency with self service
 
10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk
 
Shadow IT - What is it, why it happens and how to resolve
Shadow IT - What is it, why it happens and how to resolveShadow IT - What is it, why it happens and how to resolve
Shadow IT - What is it, why it happens and how to resolve
 
Gamifying Your Service Desk
Gamifying Your Service DeskGamifying Your Service Desk
Gamifying Your Service Desk
 
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT S...
 
Introduction to Freshservice
Introduction to FreshserviceIntroduction to Freshservice
Introduction to Freshservice
 

Recently uploaded

HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing InstancesEnergy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Alpen-Adria-Universität
 
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying AheadDigital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Wask
 
dbms calicut university B. sc Cs 4th sem.pdf
dbms  calicut university B. sc Cs 4th sem.pdfdbms  calicut university B. sc Cs 4th sem.pdf
dbms calicut university B. sc Cs 4th sem.pdf
Shinana2
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 
Operating System Used by Users in day-to-day life.pptx
Operating System Used by Users in day-to-day life.pptxOperating System Used by Users in day-to-day life.pptx
Operating System Used by Users in day-to-day life.pptx
Pravash Chandra Das
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
MichaelKnudsen27
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
Trusted Execution Environment for Decentralized Process Mining
Trusted Execution Environment for Decentralized Process MiningTrusted Execution Environment for Decentralized Process Mining
Trusted Execution Environment for Decentralized Process Mining
LucaBarbaro3
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Jeffrey Haguewood
 
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxOcean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
SitimaJohn
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Zilliz
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Malak Abu Hammad
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
ssuserfac0301
 
Introduction of Cybersecurity with OSS at Code Europe 2024
Introduction of Cybersecurity with OSS  at Code Europe 2024Introduction of Cybersecurity with OSS  at Code Europe 2024
Introduction of Cybersecurity with OSS at Code Europe 2024
Hiroshi SHIBATA
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
akankshawande
 
Skybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoptionSkybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoption
Tatiana Kojar
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
Ivanti
 

Recently uploaded (20)

HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing InstancesEnergy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
 
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying AheadDigital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying Ahead
 
dbms calicut university B. sc Cs 4th sem.pdf
dbms  calicut university B. sc Cs 4th sem.pdfdbms  calicut university B. sc Cs 4th sem.pdf
dbms calicut university B. sc Cs 4th sem.pdf
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 
Operating System Used by Users in day-to-day life.pptx
Operating System Used by Users in day-to-day life.pptxOperating System Used by Users in day-to-day life.pptx
Operating System Used by Users in day-to-day life.pptx
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
Trusted Execution Environment for Decentralized Process Mining
Trusted Execution Environment for Decentralized Process MiningTrusted Execution Environment for Decentralized Process Mining
Trusted Execution Environment for Decentralized Process Mining
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
 
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxOcean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
 
Taking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdfTaking AI to the Next Level in Manufacturing.pdf
Taking AI to the Next Level in Manufacturing.pdf
 
Introduction of Cybersecurity with OSS at Code Europe 2024
Introduction of Cybersecurity with OSS  at Code Europe 2024Introduction of Cybersecurity with OSS  at Code Europe 2024
Introduction of Cybersecurity with OSS at Code Europe 2024
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
 
Skybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoptionSkybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoption
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
 

6 Insights from HDI Conference - #HDIconf