Learn the importance of automated patch management, its benefits, and know-how.

1. Automated Asset
and Patch
Management to
Secure Remote
Teams

2. Presenter
Hemalakshmi
Product Expert

3. Agenda
● Automated Asset Management
● Automated Patch management
○ Why Patch Management
○ Automated Patch Management
in Freshservice
○ Demo

4. Automated Asset
Management
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5. Automations for Asset Management
● Tangible and intangible assets
● Size and geo-locations
● Manual inventory management -
time-consuming, inaccurate and
expensive
● Increase efficiency with Asset
Automations

6. Patch Management for Remote
Teams
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7. Why Patch Management?
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Patching software is hard!
Number of patches and updates
Number of vendors and suppliers
Notification or update process
Traditional Patch Management software

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Unpatched systems are security risks!
Outdated operating system and 3rd party applications
User and confidential customer data.
Bad reputation, lawsuits and loss of business.

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Need for automated patch management
Manual patch management policy is time-consuming and
resource intensive
Organizations may end up delaying or skipping patching
altogether.
More control and accountability with Automated patch
management
Reduced vulnerability exposure, increased infrastructure visibility,
and minimized resources required to improve data security

11. Automated Patch Management
Powered by Automox
(Also available with ManageEngine Desktop Central)
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Automated Patch
deployment
Multi-OS support (Windows,
macOS, Linux)
Automatic patch
compliance
Configuration
Management
Cloud Native
End-point
visibility
Asset auto-
discovery
Asset Lifecycle
Management
Inventory
Management
Automated Patch Management

13. Remediate and Patch devices
Gain visibility into device health and patch
statuses
Deploy software or enforce device
policies
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Maintain inventory of all devices used in
the organization
Automated Patch
Management

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Patching and Endpoint hardening begins with discovering devices.
Device details in Automox can be synced to Freshservice
Eliminate the need for maintaining multiple discovery tools
Maintain Inventory in Freshservice
Automated Patch Management

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Automated Patch Management
Get a quick snapshot of the health and
patch status of a device right from within
Freshservice.
Gain visibility into
device health

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Automated Patch Management
Perform actions such as Force scan,
Restart device and Deploy all pending
patches from Freshservice
Remediate & Patch
Device

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Automated Patch Management
Trigger device commands to deploy
software or apply a device policy defined
in Automox from within Freshservice
Deploy Software &
Enforce Policy

18. Improved User
Productivity
Enhanced
security
Better
Compliance
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Benefits
Patch automation leads to fewer vulnerabilities, better IT staff
utilization, and improved overall IT security.
Productivity gain for IT
Department and employees
with less downtime.
With Patch automation, the
security patches are installed
in a timely fashion.
Fully patched systems pave
way for meeting security and
compliance standards..

19. community.freshworks.com

20. Thank You
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