Liberty Mutual drives superior digital employee with Nexthink

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Ranked 75th on the Fortune 500 list and with a head count of over 50,000 employees and over 900 locations —Jared and his team have a massive responsibility to deliver quality end-user technology services to enable this global workforce. Learn how Jared and Mike are using Nexthink to meet Liberty’s unique business goals, culture, and overall technology strategy.

#TechAtLiberty
Liberty Mutual Technology
Jared Weeks and Michael Gendreau
Our Journey to Customer Centricity

#TechAtLiberty
Liberty Mutual – Who We Are
2Confidential & Proprietary – Not for Distribution
• 50,000 Global Employees
• 30 Countries | 800 Offices
• Retail, Commercial, & Specialty
• 107 Years Old
• #3 P&C in U.S.
• #5 P&C Globally
• 75th on Fortune 100

#TechAtLiberty
Business Strategy
3Confidential & Proprietary – Not for Distribution
We intend to achieve top 3 global market position by 2025.
1. Opportunistic Growth 2. Innovation
3. Expense Management
We are committed to the belief that progress happens when people feel secure. At Liberty Mutual
Insurance we work hard every day to support our customers and our people, so they can protect
their families, build their businesses and invest in their futures.

#TechAtLiberty
Technology at Liberty
4Confidential & Proprietary – Not for Distribution
DEVOPS
++
+ • ~5,000 technology employees
• Customer-centric and value-based
prioritization is paramount
• Majority of teams using Agile +
DevOps
• Significant app and platform
transformations in flight
• ~30% workloads in the public cloud
• Reducing #Global DCs

#TechAtLiberty
End User Technology at Liberty
5Confidential & Proprietary – Not for Distribution
Devices & Platforms
ProliferationConsumer Experience
Expectations & Persona
Differentiation
Modern WorkplaceTech Evolution to
Cloud and *aaS
Zero Trust and CARTA
Visibility & Insight??

#TechAtLiberty
Why Nexthink?
6Confidential & Proprietary – Not for Distribution
Endpoint Monitoring &
Analytics Objective and
factual
Employee Engagement
Right time and
understand sentiment
Automation
Recommend, act and
verify

#TechAtLiberty
Key POV Outcomes
7Confidential & Proprietary – Not for Distribution
Performance AnalysisVisibility
Troubleshooting Application Health
Ability to see device issues in our
environment that we hadn’t been able to
prior
Determined device performance impact of
new agent
Fixed problems with core applications that
we weren’t aware of in the environment
Solving key business application issues
with real time visibility

#TechAtLiberty
Implementation Status
8Confidential & Proprietary – Not for Distribution
Environment Buildout
Collector Deployment
Use Case Development
Training Team
Project Status
Engine build out
Entities
Collector Package
Pilot collector

#TechAtLiberty
Next steps – Working in Agile
9Confidential & Proprietary – Not for Distribution
Enable OOTB
Dashboards
Custom
Dashboards
Define Top 10
Issues
Enterprise
Collector Roll
out
To Do In Progress Done
Engine Build
out
Defined
Entities
Collector
Packaged
Collector Pilot
Building Out
Use Cases
Additional
Backlog Items
Continued engagement
with professional
services for
environment standup
Oct 15 – start
engagement with
Managed Services to
learn and springboard
our ROI
Operationalize the
services and
continuously improve
end user experience

Liberty Mutual drives superior digital employee with Nexthink

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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!

Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...

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The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing. One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.

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The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more. Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/ Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.

Removing Uninteresting Bytes in Software Fuzzing

Aftab Hussain

Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process. In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds. - These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.

Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™

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Liberty Mutual drives superior digital employee with Nexthink

1. #TechAtLiberty Liberty Mutual Technology Jared Weeks and Michael Gendreau Our Journey to Customer Centricity

2. #TechAtLiberty Liberty Mutual – Who We Are 2Confidential & Proprietary – Not for Distribution • 50,000 Global Employees • 30 Countries | 800 Offices • Retail, Commercial, & Specialty • 107 Years Old • #3 P&C in U.S. • #5 P&C Globally • 75th on Fortune 100

3. #TechAtLiberty Business Strategy 3Confidential & Proprietary – Not for Distribution We intend to achieve top 3 global market position by 2025. 1. Opportunistic Growth 2. Innovation 3. Expense Management We are committed to the belief that progress happens when people feel secure. At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures.

4. #TechAtLiberty Technology at Liberty 4Confidential & Proprietary – Not for Distribution DEVOPS ++ + • ~5,000 technology employees • Customer-centric and value-based prioritization is paramount • Majority of teams using Agile + DevOps • Significant app and platform transformations in flight • ~30% workloads in the public cloud • Reducing #Global DCs

5. #TechAtLiberty End User Technology at Liberty 5Confidential & Proprietary – Not for Distribution Devices & Platforms ProliferationConsumer Experience Expectations & Persona Differentiation Modern WorkplaceTech Evolution to Cloud and *aaS Zero Trust and CARTA Visibility & Insight??

6. #TechAtLiberty Why Nexthink? 6Confidential & Proprietary – Not for Distribution Endpoint Monitoring & Analytics Objective and factual Employee Engagement Right time and understand sentiment Automation Recommend, act and verify

7. #TechAtLiberty Key POV Outcomes 7Confidential & Proprietary – Not for Distribution Performance AnalysisVisibility Troubleshooting Application Health Ability to see device issues in our environment that we hadn’t been able to prior Determined device performance impact of new agent Fixed problems with core applications that we weren’t aware of in the environment Solving key business application issues with real time visibility

8. #TechAtLiberty Implementation Status 8Confidential & Proprietary – Not for Distribution Environment Buildout Collector Deployment Use Case Development Training Team Project Status Engine build out Entities Collector Package Pilot collector

9. #TechAtLiberty Next steps – Working in Agile 9Confidential & Proprietary – Not for Distribution Enable OOTB Dashboards Custom Dashboards Define Top 10 Issues Enterprise Collector Roll out To Do In Progress Done Engine Build out Defined Entities Collector Packaged Collector Pilot Building Out Use Cases Additional Backlog Items Continued engagement with professional services for environment standup Oct 15 – start engagement with Managed Services to learn and springboard our ROI Operationalize the services and continuously improve end user experience

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