This document discusses the need for automated patch management. It notes that patching software manually across thousands of devices at multiple locations is challenging. It also states that the number of patches from vendors is increasing, traditional patch management software requires manual intervention, and unpatched systems pose security risks like data breaches. The document then advocates that automated patch management can reduce vulnerability exposure time, increase visibility of system security status, and minimize resources needed for security while integrating with Freshservice for additional benefits.

1. Automated Patch
Management
Mitigate software vulnerabilities.
Enhance user productivity.
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Patching software is hard!
Patching a software vulnerability on a set of user devices
might sound easy. However, in the context of thousands of
devices across multiple locations, it becomes tricky.
Number of patches and updates deployed by major
software providers is ever-increasing
Number of vendors and suppliers that make up a modern
business IT environment is also a growing list
Not all software or applications have an automated
notification or update process
Traditional Patch Management software still require
manual intervention to deploy patches.

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Unpatched systems are security risks!
One fourth of global organisations faced breaches because of
unpatched vulnerabilities
Outdated operating system and 3rd party applications leave
business systems vulnerable to attack.
Security attack on an unpatched business system
impacts both user and confidential customer data.
Security breach because of unpatched systems can result
in bad reputation, lawsuits and loss of business.

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Need for automated patch management
Automated patch management reduces the amount of time
an infrastructure is left exposed to a vulnerability
Adopting a manual patch management policy is time-
consuming and resource intensive
The high cost of manual patching result in organizations either
delaying or skipping patching altogether.
Automated patch management gives IT Managers more control
and accountability over the security status of their systems
Automated patch management reduces vulnerability exposure,
increases infrastructure visibility, and minimizes the resources
required to improve data security

5. Automated Patch Management
Powered by Automox
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6. Copyright Freshworks Inc. 2020 Freshworks Inc. Confidential and Proprietary Information
Automated Patch
deployment
Multi-OS support (Windows,
macOS, Linux)
Automatic patch
compliance
Configuration
Management
Cloud Native
End-point
visibility
Asset auto-
discovery
Asset Lifecycle
Management
Inventory
Management
Automated Patch Management

7. Remediate and Patch devices
without ever leaving Freshservice
Gain visibility into device health and patch
statuses right from within Freshservice
Deploy software or enforce device
policies from Freshservice
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Maintain inventory of all devices used in
the organization within Freshservice
Automated Patch
Management

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Patching and Endpoint hardening begins with discovering devices.
Once Automox agents are deployed to discover devices, the device details in
Automox can be synced to Freshservice
Eliminate the need for maintaining multiple discovery tools
Maintain Inventory in Freshservice
Automated Patch Management

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Automated Patch Management
Get a quick snapshot of the health and
patch status of a device right from within
Freshservice.
Gain visibility into
device health

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Automated Patch Management
Perform actions such as Force scan,
Restart device and Deploy all pending
patches from Freshservice
Remediate & Patch
Device

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Automated Patch Management
Trigger device commands to deploy
software or apply a device policy defined
in Automox from within Freshservice
Deploy Software &
Enforce Policy

12. Improved User
Productivity
Enhanced
security
Better
Compliance
Copyright Freshworks Inc. 2020 Freshworks Inc. Confidential and Proprietary Information
Value-props