The Q4 2019 Feature Roundup webinar by the Freshservice product marketing team covers several new features including 'Ask Freddy', maintenance and blackout windows, and integration with Microsoft Teams and Freshrelease. Additionally, it discusses closure rules and various minor enhancements such as observer mode and bulk scenario automations. The webinar aims to provide updates and improvements to users of the Freshservice platform.

1. Q4 2019 feature roundup
webinar
Presented by
Freshservice
Product Marketing Team

2. Features
● Ask Freddy
● Maintenance and blackout window
● Microsoft Teams integration
● Freshrelease integration
● Closure Rules
● Minor features and enhancements
#fwwebinar
Agenda

3. Ask Freddy
#fwwebinar

4. What’s the average
time spent in
building reports?
#fwwebinar

5. Ask
Freddy
#fwwebinar

6. Maintenance and Blackout Window
#fwwebinar

7. Maintenance and
Blackout Window
#fwwebinar

8. Microsoft Teams integration
#fwwebinar

9. Microsoft Teams
integration
#fwwebinar

10. Freshrelease Integration
#fwwebinar

11. Freshrelease
Integration
#fwwebinar

12. Closure Rules
#fwwebinar

13. Closure Rules
#fwwebinar

14. Minor Features and Enhancements
#fwwebinar

15. Minor features & enhancements
● Observer mode
● Lookup Fields
● Custom Sources
● Scenario Automations in bulk
● Test webhooks in workflows
#fwwebinar

16. Thank you!
#fwwebinar