The digital workplace technology of tomorrow has the potential to increase productivity, boost morale, and deliver business value. So how do you accurately measure the experience quality of that technology so you know where to make improvements? Where do you go from here? We use satnav in our cars because it provides real-time information on the best route to take—what if we could do the same with our technology choices? Imagine having the same impact in IT where you know the directions to take to increase how well users can do their work, and prove the value from IT investments.

1. how do you MEASURE the SUCCESS of
WORKPLACE TECHNOLOGY YOU implement?

2. Employees expect a great digital experience that makes it
easier to achieve work goals; like they have at home
Cost controllers want to achieve this while dramatically
reducing operational costs
.
No organisation can run without employees
No employee can work at their best without a great digital workplace
Only 48% of workers in the UK are engaged at work (Qualtrics)

3. ability to get from A to B
in a safe and enjoyable manner
• We now know where we are
• We know where we want to be
• We have choices for our preferred route
• We get live updates throughout our journey
• We can keep people informed of progress
Navigation Experience
Realtime information
and feedback from
other users

4. ability of an employee to get things
done in a safe and enjoyable manner
• Aggregate the key drivers of employee experience
• Combine Hard Metrics and User Feedback & Sentiment
• Offer visibility from executive dashboard through
operational detail and forensics
• Identify the most valuables areas on which to focus for
the greatest impact
• Get precise measures of success for the workplace
technology
Digital Experience

5. 7.1
9.4
//
//
Phase 1: +14% (7.1 to 8.1)
Phase 2: +8% (8.1 to 8.7)
Phase 3: +8% (8.7 to 9.4)
A Journey to Digital Workplace Excellence …
+4%
Streamline
core applications
+4%
Reduce network response times
+2.1%
Improve Onedrive
performance and
Outlook profile issues
+3.8%
Optimise devices:
o System free space
o CPU
o Memory
o BSOD
o Hard resets
+5%
Reduce logon times
+3.1%
Refresh Hardware (+1.8)
Optimise software configuration (+1.3)
+3%
Improve International
Connectivity issues
+2.5%
HW refresh
+2.5%
Address Browser
version dispersion and
plugin conflicts

6. and the Onward Journey …
Execute Automation
from the System,
Resolver Teams, or
as Self-Service
Focus Energy Based
On Intelligent
Recommendations
Inform & Correlate
with Systems
Of Record
Measure Success
with Score
Driven Insights

7. Thank YouWork Happy!