The document discusses the transition from a break-fix model to a managed services model for IT providers, highlighting the benefits such as greater predictability, diverse service offerings, and improved client retention. It outlines the issues with the break-fix model, including inconsistent revenue and higher client churn. Additionally, it presents case studies and tools to aid in the transition to managed services, ultimately showing a significant increase in profits for companies that make the switch.

1. Why Move to a Managed Services Model?
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Greater predictability
More diversity in terms
of services offered
Better client acquisition
and retention

2. eFolder webinar:
Making the Transition from Break-Fix to
Managed Services
Ted Hulsy
Vice President of Marketing, eFolder
ehulsy@efolder.net

3. Agenda
• Partner Introduction
• Alpine Business Systems
• What’s Wrong with Break-Fix?
• Why Every MSP Needs to Move to a Managed
Services Model
• Partner Chat: How to Move from Break-Fix to
Managed Services
• Questions and Discussion
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© 2015 eFolder, Inc. All Rights Reserved.

4. Partner Introduction
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5. Alpine Business Systems
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16 employees
Founded in 1987
Clients in finance, retail, manufacturing, medical,
legal, and other verticals
Nearly 100 managed services clients
Clients in New Jersey, New York, and Pennsylvania

6. What’s Wrong with a Break-Fix Revenue Model?
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Problems Results
Inconsistent revenue
stream
Inability to serve as a “one-
stop-shop” for clients
Unpredictable workload Higher levels of stress
Lack of client loyalty Increased client churn

7. Why Move to a Managed Services Model?
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Greater predictability
More diversity in terms
of services offered
Better client acquisition
and retention

8. Partner Chat: Moving from Break-Fix to
Managed Services

9. Making the Transition
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Unpredictable revenues High stress Little client loyalty
How did moving away from a break-
fix model help Alpine Business
Systems become a better MSP?

10. Client Case Studies
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Clothing manufacturing company
Medical laboratory
Legal client

11. Questions for Bill
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• What was the motivating factor for moving to a managed
services model?
• What tools have you adopted to better serve your
managed services clients?
• How has making the switch impacted client turnover and
improved your relationship with clients?
• What are some best practices you would recommend to
MSPs looking to transition to a managed services model?

12. More Money, Less Problems
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1.5 – 2x
Alpine Business Group’s
increase in managed
service profits over
project-based profits

13. Questions & Discussion

14. 14 © 2015 eFolder, Inc. All Rights Reserved.
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15. Thank you!
Ted Hulsy
Vice President of Marketing, eFolder
ehulsy@efolder.net