The document outlines 7 key points for organizational process excellence: 1) Design systems and processes that meet customer needs; 2) Involve workers in process improvement by having them identify opportunities and solutions; 3) Align and guide metrics to measure the right things and ensure the data is useful; 4) Ensure process visibility and ownership with someone responsible for understanding and improving entire processes; 5) Consider technology which has potential to radically redesign processes; 6) Make continuous process improvement part of the organizational DNA; 7) Avoid being too complicated and reduce unnecessary complexity.

1. 7 Key points for Organisation's Process Excellence!
Point # 1:
Design systems and processes that meet customer needs
Ignore the needs of your customer at your own peril.Its the customer who pays the wages.Design processes
and systems that ultimately serve the needs of those who pay your wages - customers.Otherwise you might
find you've engineered yourself out of a job!

2. Point # 2:
Involve your workers in process Improvement
Your people are your most valuable source of ideas and information.They will spot the
opportunities and problems faster than you.Process Improvement will be successful if
workers come up with their own solutions.After all,Who likes to be bossed around?

3. Point #3 :
Align and Guide your Metrics
You can't manage what you can't measure.Metrics are critical mechanism for making
problems and performance visible and helping to guide better decisions.Make sure
you're measuring what you should be measuring,that the data is telling you what you
think it's telling you,and that you've thought through how the information will be useful.

4. Point #4:
Ensure process visibility and ownership
Does anyone in your company have any idea what's really going on???
Someone needs to be responsible for understanding and improving the entire process and
making its performance visible.

5. Point #5 :
Consider Technology
Today's technology is faster,lighter and easier to implement than ever
before.You have the potential to radically redesign and reinvent your process
for improved business performance and happier customers.And if you don't do
it,you can bet your bottom dollar that your competitors are working out how
they're going to. So it time to cosy up and get friendly with your IT team....

6. Point # 6:
Continuous Improvement
In nature,species are constantly evolving to better adapt to their environments
and outmanoeuvre their competitors.Those that fail to evolve rapidly enough
don't survive.Its no different to companies.Make continuous process
improvement part of the DNA of your company for the long term success of
your business.

7. Point #7:
Avoid being too complicated!
Do you really need a machine gun to kill a fly??
If you find yourself designing to complex solutions to simple problems,take a
step back and ask yourself '' What would Steve Jobs have done?''
Reduce complexity,strip out the unnecessary and make your process beautiful!!
Benjamin W. Kyalo
Technical Sales Specialist
bwkkyalo06@gmail.com
+254735211022