SlideShare a Scribd company logo
1
Economic
Slow Down
Recession
COVID
Crisis
The Next
Normal
Return
to Growth
ECONOMIC
SITUATION
Cost
Optimization
Business
Resiliency
Business
Continuity
Business
Innovation
Targeted
Investments
BUSINESS
FOCUS
23%
34%
17%
16%
10%
Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020
(% companies)
Companies need to become digitally fit and agile
to thrive in the Next Normal
1
2
However, companies won’t succeed in the Next Normal
unless they put their people first.
1
0
Business continuity
Purpose-driven business Employee engagement,
Employee experience
Business resiliency / agility
Business innovation
digital strategy
businesspriorities
2
v
Building a purpose-driven organization:
Engaging with a superb Employee Experience (EX)
EX means business (without exception)
53% 46%
42% 42% 40% 38%
The right
technology
tools
Career
growth
opportunities
Flexibility
with location
and time
Access to
training and
learning
Mental well-
being
programs
Physical
health
programs
Source: IDC European Future of Work Survey, March 2020, n = 415
EX starts with the right technology tools
54% 49% 49%
45%
44%
0%
Employee
productivity
Revenue
growth
Employee
loyalty
Customer
satisfaction
Profitability None
Most impactful
EX drivers
Business
impact of EX
0%
0
3 3
What keeps the boat afloat?
An “employee first” digital workspace
© IDC
End-user computing management
and security
App integration and support
Next-generation ITSM
Intelligent workplace analytics
User persona / change
management program
Tech Bar
15%
64%
21%
44%
39%
17%
25%
55%
21%
0%
10%
20%
30%
40%
50%
60%
70%
Primarily working from
home
Primarily working in a
physical facility
Primarily working in the
field
Hybrid Working Model
(US + European companies %)
Pre Covid Now Post Covid
Building & Managing a Digital Workspace
Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020
1
4
© IDC 5
Make the
workplace
personal
User
Experience
(key
parameters)
 No / minimum downtime
 Seamless access to apps and resources
 Frictionless experience
 Self service
 User journeys / design thinking
(role, workstyle, IT dexterity)
 Strong partnership between IT, HR and LoB
User
personas
Change
management
 Training
 What’s in it for me?
 Campaigns and gamification
 Tech bars
“Technology is as good as the people who operate it”
CIO, global manufacturing company
6
“You can’t manage what you can’t measure”
Employee Experience (EX) is a core KPI in the success of the digital workspace
Hard
data
Employee
sentiment
(real-time)
Real-time analytics
from devices, apps &
systems
NLP chatbot /
poll question
Employee
sentiment
(long term)
Surveys
From Reactive to Proactive IT Service Management (ITSM)
7
MARKETING
HR
Source: IDC Future of Work Survey, USA & Europe, March 2020, n = 720
26%
40%
36%
24%
Complex processes to
get the job done
Inefficient and/or
manual processes
Overload of information
Inability to efficiently
access data
IT challenges to drive business value
(% IT respondents)
Automation and
digitization
New tools to create the
art of possible
Single source of truth
Actionable insight
AI-driven recommendations
The way forward
Re-engineering IT
workflows
Difficulty working across
too many applications
8© IDC
Intelligent ITSM: proactive remediation, self-healing, self-service
Shift from SLAs to XLAs
Panel discussion
Listen to our experts
9© IDC
Jon Grainger
CIO, Slater and Gordon
Dan Morton
Technology Director, Slater and Gordon
Topic #1
10© IDC
Work anywhere
and beyond
11© IDC
Intelligent analytics for
experience optimization
Topic #2
Taking employee
experience to the next level
Topic #3
12© IDC
13© IDC
Conclusion and
final remarks
Explore how
Nexthink Experience
can empower your digital workplace strategy
Book your 30 minute
overview with Nexthink
visit nexthink.com/demo or
email info@nexthink.com

More Related Content

What's hot

Investing in Changemakers
Investing in ChangemakersInvesting in Changemakers
Investing in Changemakers
accenture
 
Technology Trends 2021 | Tech Vision | Accenture
Technology Trends 2021 | Tech Vision | AccentureTechnology Trends 2021 | Tech Vision | Accenture
Technology Trends 2021 | Tech Vision | Accenture
accenture
 
The Industrialist: Trends & Innovations - July 2022
The Industrialist: Trends & Innovations - July 2022The Industrialist: Trends & Innovations - July 2022
The Industrialist: Trends & Innovations - July 2022
accenture
 
A passwordless enterprise journey
A passwordless enterprise journeyA passwordless enterprise journey
A passwordless enterprise journey
accenture
 
The Reinvention Reset | Accenture
The Reinvention Reset | AccentureThe Reinvention Reset | Accenture
The Reinvention Reset | Accenture
accenture
 
The Decade to Deliver: A Call to Business Action
The Decade to Deliver: A Call to Business Action The Decade to Deliver: A Call to Business Action
The Decade to Deliver: A Call to Business Action
accenture
 
Accenture Tech Vision 2020 - Overview
Accenture Tech Vision 2020 - OverviewAccenture Tech Vision 2020 - Overview
Accenture Tech Vision 2020 - Overview
accenture
 
Transforming the Industry That Transformed the World
Transforming the Industry That Transformed the WorldTransforming the Industry That Transformed the World
Transforming the Industry That Transformed the World
accenture
 
Generative AI at the edge.pdf
Generative AI at the edge.pdfGenerative AI at the edge.pdf
Generative AI at the edge.pdf
Qualcomm Research
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industry
accenture
 
Accenture BPO brochure
Accenture BPO brochureAccenture BPO brochure
Accenture BPO brochure
Lawrence K
 
McKinsey Global Institute Report - A labor market that works: Connecting tale...
McKinsey Global Institute Report - A labor market that works: Connecting tale...McKinsey Global Institute Report - A labor market that works: Connecting tale...
McKinsey Global Institute Report - A labor market that works: Connecting tale...
McKinsey & Company
 
Mind the-(ai)-gap : BCG study
Mind the-(ai)-gap : BCG studyMind the-(ai)-gap : BCG study
Mind the-(ai)-gap : BCG study
CHARLES Frédéric
 
SLA to XLA Workshop, Edinburgh 2019
SLA to XLA Workshop, Edinburgh 2019SLA to XLA Workshop, Edinburgh 2019
SLA to XLA Workshop, Edinburgh 2019
nexthink
 
Turning big data into big revenue
Turning big data into big revenueTurning big data into big revenue
Turning big data into big revenue
PwC
 
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
accenture
 
It's learning. Just not as we know it.
It's learning. Just not as we know it.It's learning. Just not as we know it.
It's learning. Just not as we know it.
accenture
 
Future Ready Enterprise Systems | Accenture
Future Ready Enterprise Systems | AccentureFuture Ready Enterprise Systems | Accenture
Future Ready Enterprise Systems | Accenture
accenture
 
Growth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | AccentureGrowth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | Accenture
accenture
 
When, Where & How AI Will Boost Federal Workforce Productivity
When, Where & How AI Will Boost Federal Workforce ProductivityWhen, Where & How AI Will Boost Federal Workforce Productivity
When, Where & How AI Will Boost Federal Workforce Productivity
accenture
 

What's hot (20)

Investing in Changemakers
Investing in ChangemakersInvesting in Changemakers
Investing in Changemakers
 
Technology Trends 2021 | Tech Vision | Accenture
Technology Trends 2021 | Tech Vision | AccentureTechnology Trends 2021 | Tech Vision | Accenture
Technology Trends 2021 | Tech Vision | Accenture
 
The Industrialist: Trends & Innovations - July 2022
The Industrialist: Trends & Innovations - July 2022The Industrialist: Trends & Innovations - July 2022
The Industrialist: Trends & Innovations - July 2022
 
A passwordless enterprise journey
A passwordless enterprise journeyA passwordless enterprise journey
A passwordless enterprise journey
 
The Reinvention Reset | Accenture
The Reinvention Reset | AccentureThe Reinvention Reset | Accenture
The Reinvention Reset | Accenture
 
The Decade to Deliver: A Call to Business Action
The Decade to Deliver: A Call to Business Action The Decade to Deliver: A Call to Business Action
The Decade to Deliver: A Call to Business Action
 
Accenture Tech Vision 2020 - Overview
Accenture Tech Vision 2020 - OverviewAccenture Tech Vision 2020 - Overview
Accenture Tech Vision 2020 - Overview
 
Transforming the Industry That Transformed the World
Transforming the Industry That Transformed the WorldTransforming the Industry That Transformed the World
Transforming the Industry That Transformed the World
 
Generative AI at the edge.pdf
Generative AI at the edge.pdfGenerative AI at the edge.pdf
Generative AI at the edge.pdf
 
Pathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications IndustryPathways to Profitability for the Communications Industry
Pathways to Profitability for the Communications Industry
 
Accenture BPO brochure
Accenture BPO brochureAccenture BPO brochure
Accenture BPO brochure
 
McKinsey Global Institute Report - A labor market that works: Connecting tale...
McKinsey Global Institute Report - A labor market that works: Connecting tale...McKinsey Global Institute Report - A labor market that works: Connecting tale...
McKinsey Global Institute Report - A labor market that works: Connecting tale...
 
Mind the-(ai)-gap : BCG study
Mind the-(ai)-gap : BCG studyMind the-(ai)-gap : BCG study
Mind the-(ai)-gap : BCG study
 
SLA to XLA Workshop, Edinburgh 2019
SLA to XLA Workshop, Edinburgh 2019SLA to XLA Workshop, Edinburgh 2019
SLA to XLA Workshop, Edinburgh 2019
 
Turning big data into big revenue
Turning big data into big revenueTurning big data into big revenue
Turning big data into big revenue
 
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
Disrupting the Disruptors: Accenture Post and Parcel Industry Research 2018
 
It's learning. Just not as we know it.
It's learning. Just not as we know it.It's learning. Just not as we know it.
It's learning. Just not as we know it.
 
Future Ready Enterprise Systems | Accenture
Future Ready Enterprise Systems | AccentureFuture Ready Enterprise Systems | Accenture
Future Ready Enterprise Systems | Accenture
 
Growth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | AccentureGrowth-Driving Enterprise Innovation Model | Accenture
Growth-Driving Enterprise Innovation Model | Accenture
 
When, Where & How AI Will Boost Federal Workforce Productivity
When, Where & How AI Will Boost Federal Workforce ProductivityWhen, Where & How AI Will Boost Federal Workforce Productivity
When, Where & How AI Will Boost Federal Workforce Productivity
 

Similar to IDC overviews latest digital workplace research and insights

Foundry Digital Business Research 2021
Foundry Digital Business Research 2021Foundry Digital Business Research 2021
Foundry Digital Business Research 2021
IDG
 
The 10 best performing HR technology solution providers 2018
The 10 best performing HR technology solution providers 2018 The 10 best performing HR technology solution providers 2018
The 10 best performing HR technology solution providers 2018
Merry D'souza
 
How AI could BREAK "recruiting for diversity"
How AI could BREAK "recruiting for diversity"How AI could BREAK "recruiting for diversity"
How AI could BREAK "recruiting for diversity"
James Grant
 
The Digital Talent Gap - Developing Skills for Today’s Digital Organizations
The Digital Talent Gap - Developing Skills for Today’s Digital OrganizationsThe Digital Talent Gap - Developing Skills for Today’s Digital Organizations
The Digital Talent Gap - Developing Skills for Today’s Digital Organizations
Capgemini
 
The Implications of Digital Competency for Companies
The Implications of Digital Competency for CompaniesThe Implications of Digital Competency for Companies
The Implications of Digital Competency for Companies
Digital Chameleon Learning
 
The digital talent gap developing skills for today's digital organizations
The digital talent gap   developing skills for today's digital organizationsThe digital talent gap   developing skills for today's digital organizations
The digital talent gap developing skills for today's digital organizations
Rick Bouter
 
Enterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSMEnterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSM
Enterprise Management Associates
 
The Disruptive Nature of Digital Learning: Ten Things We've Learned
The Disruptive Nature of Digital Learning: Ten Things We've LearnedThe Disruptive Nature of Digital Learning: Ten Things We've Learned
The Disruptive Nature of Digital Learning: Ten Things We've Learned
Josh Bersin
 
Reimaging Employee Experience Platform | Mindtree
Reimaging Employee Experience Platform | Mindtree	Reimaging Employee Experience Platform | Mindtree
Reimaging Employee Experience Platform | Mindtree
AnikeyRoy
 
AI & DEI: With Great Opportunities Comes Great HR Responsibility
AI & DEI: With Great Opportunities Comes Great HR ResponsibilityAI & DEI: With Great Opportunities Comes Great HR Responsibility
AI & DEI: With Great Opportunities Comes Great HR Responsibility
Aggregage
 
Applying AI & Search in Europe - featuring 451 Research
Applying AI & Search in Europe - featuring 451 ResearchApplying AI & Search in Europe - featuring 451 Research
Applying AI & Search in Europe - featuring 451 Research
Lucidworks
 
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
Kaleido Insights
 
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
SocialHRCamp
 
Contemporary issues and challenges in HRM
Contemporary issues and challenges in HRMContemporary issues and challenges in HRM
Contemporary issues and challenges in HRM
Mohammad Qais Rezvani
 
Mwe Seminar 210510
Mwe Seminar 210510Mwe Seminar 210510
Mwe Seminar 210510
olegpro
 
Mobile Work Environment - time to start
Mobile Work Environment - time to startMobile Work Environment - time to start
Mobile Work Environment - time to start
olegpro
 
The Digital Talent Gap - Capgemini Consulting
The Digital Talent Gap - Capgemini ConsultingThe Digital Talent Gap - Capgemini Consulting
The Digital Talent Gap - Capgemini Consulting
Subrahmanyam KVJ
 
The Digital Talent Gap
The Digital Talent GapThe Digital Talent Gap
The Digital Talent Gap
Ben Gilchriest
 
The digital talent
The digital talentThe digital talent
The digital talent
Paula Calvo Lopez
 
Embrace the Tech Disruption
Embrace the Tech DisruptionEmbrace the Tech Disruption
Embrace the Tech Disruption
Rose Morishita
 

Similar to IDC overviews latest digital workplace research and insights (20)

Foundry Digital Business Research 2021
Foundry Digital Business Research 2021Foundry Digital Business Research 2021
Foundry Digital Business Research 2021
 
The 10 best performing HR technology solution providers 2018
The 10 best performing HR technology solution providers 2018 The 10 best performing HR technology solution providers 2018
The 10 best performing HR technology solution providers 2018
 
How AI could BREAK "recruiting for diversity"
How AI could BREAK "recruiting for diversity"How AI could BREAK "recruiting for diversity"
How AI could BREAK "recruiting for diversity"
 
The Digital Talent Gap - Developing Skills for Today’s Digital Organizations
The Digital Talent Gap - Developing Skills for Today’s Digital OrganizationsThe Digital Talent Gap - Developing Skills for Today’s Digital Organizations
The Digital Talent Gap - Developing Skills for Today’s Digital Organizations
 
The Implications of Digital Competency for Companies
The Implications of Digital Competency for CompaniesThe Implications of Digital Competency for Companies
The Implications of Digital Competency for Companies
 
The digital talent gap developing skills for today's digital organizations
The digital talent gap   developing skills for today's digital organizationsThe digital talent gap   developing skills for today's digital organizations
The digital talent gap developing skills for today's digital organizations
 
Enterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSMEnterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSM
 
The Disruptive Nature of Digital Learning: Ten Things We've Learned
The Disruptive Nature of Digital Learning: Ten Things We've LearnedThe Disruptive Nature of Digital Learning: Ten Things We've Learned
The Disruptive Nature of Digital Learning: Ten Things We've Learned
 
Reimaging Employee Experience Platform | Mindtree
Reimaging Employee Experience Platform | Mindtree	Reimaging Employee Experience Platform | Mindtree
Reimaging Employee Experience Platform | Mindtree
 
AI & DEI: With Great Opportunities Comes Great HR Responsibility
AI & DEI: With Great Opportunities Comes Great HR ResponsibilityAI & DEI: With Great Opportunities Comes Great HR Responsibility
AI & DEI: With Great Opportunities Comes Great HR Responsibility
 
Applying AI & Search in Europe - featuring 451 Research
Applying AI & Search in Europe - featuring 451 ResearchApplying AI & Search in Europe - featuring 451 Research
Applying AI & Search in Europe - featuring 451 Research
 
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
AI Readiness: Five Areas Business Must Prepare for Success in Artificial Inte...
 
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
 
Contemporary issues and challenges in HRM
Contemporary issues and challenges in HRMContemporary issues and challenges in HRM
Contemporary issues and challenges in HRM
 
Mwe Seminar 210510
Mwe Seminar 210510Mwe Seminar 210510
Mwe Seminar 210510
 
Mobile Work Environment - time to start
Mobile Work Environment - time to startMobile Work Environment - time to start
Mobile Work Environment - time to start
 
The Digital Talent Gap - Capgemini Consulting
The Digital Talent Gap - Capgemini ConsultingThe Digital Talent Gap - Capgemini Consulting
The Digital Talent Gap - Capgemini Consulting
 
The Digital Talent Gap
The Digital Talent GapThe Digital Talent Gap
The Digital Talent Gap
 
The digital talent
The digital talentThe digital talent
The digital talent
 
Embrace the Tech Disruption
Embrace the Tech DisruptionEmbrace the Tech Disruption
Embrace the Tech Disruption
 

More from nexthink

Experience Evolution: The Honeywell Way
Experience Evolution: The Honeywell WayExperience Evolution: The Honeywell Way
Experience Evolution: The Honeywell Way
nexthink
 
Experience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolutionExperience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolution
nexthink
 
Experience Everywhere. How to proactively enhance employee experience across ...
Experience Everywhere. How to proactively enhance employee experience across ...Experience Everywhere. How to proactively enhance employee experience across ...
Experience Everywhere. How to proactively enhance employee experience across ...
nexthink
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
nexthink
 
The Evolution of the Ultimate Digital Employee Experience Platform
The Evolution of the Ultimate Digital Employee Experience PlatformThe Evolution of the Ultimate Digital Employee Experience Platform
The Evolution of the Ultimate Digital Employee Experience Platform
nexthink
 
Closing the expectation gap
Closing the expectation gapClosing the expectation gap
Closing the expectation gap
nexthink
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
nexthink
 
How to drive superior user experience the Toyota way
How to drive superior user experience the Toyota wayHow to drive superior user experience the Toyota way
How to drive superior user experience the Toyota way
nexthink
 
Fragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHSFragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHS
nexthink
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
nexthink
 
What’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experienceWhat’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experience
nexthink
 
Do no harm: How to leverage modern IT to drive modern healthcare
Do no harm: How to leverage modern IT to drive modern healthcareDo no harm: How to leverage modern IT to drive modern healthcare
Do no harm: How to leverage modern IT to drive modern healthcare
nexthink
 
How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?
nexthink
 
Has visibility of user experience become clouded by complexity?
Has visibility of user experience become clouded by complexity?Has visibility of user experience become clouded by complexity?
Has visibility of user experience become clouded by complexity?
nexthink
 
Discussion on service experience with ServiceNow and Nexthink
Discussion on service experience with ServiceNow and NexthinkDiscussion on service experience with ServiceNow and Nexthink
Discussion on service experience with ServiceNow and Nexthink
nexthink
 
From SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service deliveryFrom SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service delivery
nexthink
 

More from nexthink (16)

Experience Evolution: The Honeywell Way
Experience Evolution: The Honeywell WayExperience Evolution: The Honeywell Way
Experience Evolution: The Honeywell Way
 
Experience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolutionExperience everywhere: The post-crisis ITSM revolution
Experience everywhere: The post-crisis ITSM revolution
 
Experience Everywhere. How to proactively enhance employee experience across ...
Experience Everywhere. How to proactively enhance employee experience across ...Experience Everywhere. How to proactively enhance employee experience across ...
Experience Everywhere. How to proactively enhance employee experience across ...
 
Liberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with NexthinkLiberty Mutual drives superior digital employee with Nexthink
Liberty Mutual drives superior digital employee with Nexthink
 
The Evolution of the Ultimate Digital Employee Experience Platform
The Evolution of the Ultimate Digital Employee Experience PlatformThe Evolution of the Ultimate Digital Employee Experience Platform
The Evolution of the Ultimate Digital Employee Experience Platform
 
Closing the expectation gap
Closing the expectation gapClosing the expectation gap
Closing the expectation gap
 
Three million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experienceThree million users and counting: Managing digital employee experience
Three million users and counting: Managing digital employee experience
 
How to drive superior user experience the Toyota way
How to drive superior user experience the Toyota wayHow to drive superior user experience the Toyota way
How to drive superior user experience the Toyota way
 
Fragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHSFragile to agile in 24 months: Doing "IT" differently at the NHS
Fragile to agile in 24 months: Doing "IT" differently at the NHS
 
What 'experience' means for enlightened executives
What 'experience' means for enlightened executivesWhat 'experience' means for enlightened executives
What 'experience' means for enlightened executives
 
What’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experienceWhat’s your score? Using XLAs to quantify service experience
What’s your score? Using XLAs to quantify service experience
 
Do no harm: How to leverage modern IT to drive modern healthcare
Do no harm: How to leverage modern IT to drive modern healthcareDo no harm: How to leverage modern IT to drive modern healthcare
Do no harm: How to leverage modern IT to drive modern healthcare
 
How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?How do you measure the success of workplace technology you implement?
How do you measure the success of workplace technology you implement?
 
Has visibility of user experience become clouded by complexity?
Has visibility of user experience become clouded by complexity?Has visibility of user experience become clouded by complexity?
Has visibility of user experience become clouded by complexity?
 
Discussion on service experience with ServiceNow and Nexthink
Discussion on service experience with ServiceNow and NexthinkDiscussion on service experience with ServiceNow and Nexthink
Discussion on service experience with ServiceNow and Nexthink
 
From SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service deliveryFrom SLAs to XLAs | Shift to pro-active service delivery
From SLAs to XLAs | Shift to pro-active service delivery
 

Recently uploaded

COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
AimanAthambawa1
 
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
bellared2
 
Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
Enterprise Knowledge
 
Retrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with RagasRetrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with Ragas
Zilliz
 
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python CodebaseEuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
Jimmy Lai
 
Communications Mining Series - Zero to Hero - Session 3
Communications Mining Series - Zero to Hero - Session 3Communications Mining Series - Zero to Hero - Session 3
Communications Mining Series - Zero to Hero - Session 3
DianaGray10
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
sunilverma7884
 
Semantic-Aware Code Model: Elevating the Future of Software Development
Semantic-Aware Code Model: Elevating the Future of Software DevelopmentSemantic-Aware Code Model: Elevating the Future of Software Development
Semantic-Aware Code Model: Elevating the Future of Software Development
Baishakhi Ray
 
Zaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdfZaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdf
AmandaCheung15
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
Bhajan Mehta
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
BrainSell Technologies
 
NVIDIA at Breakthrough Discuss for Space Exploration
NVIDIA at Breakthrough Discuss for Space ExplorationNVIDIA at Breakthrough Discuss for Space Exploration
NVIDIA at Breakthrough Discuss for Space Exploration
Alison B. Lowndes
 
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision MakingConnector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
DianaGray10
 
Generative AI Reasoning Tech Talk - July 2024
Generative AI Reasoning Tech Talk - July 2024Generative AI Reasoning Tech Talk - July 2024
Generative AI Reasoning Tech Talk - July 2024
siddu769252
 
Accelerating Migrations = Recommendations
Accelerating Migrations = RecommendationsAccelerating Migrations = Recommendations
Accelerating Migrations = Recommendations
isBullShit
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
alexjohnson7307
 
Integrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecaseIntegrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecase
shyamraj55
 
What's New in Teams Calling, Meetings, Devices June 2024
What's New in Teams Calling, Meetings, Devices June 2024What's New in Teams Calling, Meetings, Devices June 2024
What's New in Teams Calling, Meetings, Devices June 2024
Stephanie Beckett
 
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptxMAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
janagijoythi
 
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdfLeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
SelfMade bd
 

Recently uploaded (20)

COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
COVID-19 and the Level of Cloud Computing Adoption: A Study of Sri Lankan Inf...
 
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
Russian Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Girl Ser...
 
Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
 
Retrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with RagasRetrieval Augmented Generation Evaluation with Ragas
Retrieval Augmented Generation Evaluation with Ragas
 
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python CodebaseEuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
 
Communications Mining Series - Zero to Hero - Session 3
Communications Mining Series - Zero to Hero - Session 3Communications Mining Series - Zero to Hero - Session 3
Communications Mining Series - Zero to Hero - Session 3
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
 
Semantic-Aware Code Model: Elevating the Future of Software Development
Semantic-Aware Code Model: Elevating the Future of Software DevelopmentSemantic-Aware Code Model: Elevating the Future of Software Development
Semantic-Aware Code Model: Elevating the Future of Software Development
 
Zaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdfZaitechno Handheld Raman Spectrometer.pdf
Zaitechno Handheld Raman Spectrometer.pdf
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
 
NVIDIA at Breakthrough Discuss for Space Exploration
NVIDIA at Breakthrough Discuss for Space ExplorationNVIDIA at Breakthrough Discuss for Space Exploration
NVIDIA at Breakthrough Discuss for Space Exploration
 
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision MakingConnector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
 
Generative AI Reasoning Tech Talk - July 2024
Generative AI Reasoning Tech Talk - July 2024Generative AI Reasoning Tech Talk - July 2024
Generative AI Reasoning Tech Talk - July 2024
 
Accelerating Migrations = Recommendations
Accelerating Migrations = RecommendationsAccelerating Migrations = Recommendations
Accelerating Migrations = Recommendations
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
 
Integrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecaseIntegrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecase
 
What's New in Teams Calling, Meetings, Devices June 2024
What's New in Teams Calling, Meetings, Devices June 2024What's New in Teams Calling, Meetings, Devices June 2024
What's New in Teams Calling, Meetings, Devices June 2024
 
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptxMAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
 
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdfLeadMagnet IQ Review:  Unlock the Secret to Effortless Traffic and Leads.pdf
LeadMagnet IQ Review: Unlock the Secret to Effortless Traffic and Leads.pdf
 

IDC overviews latest digital workplace research and insights

  • 1. 1 Economic Slow Down Recession COVID Crisis The Next Normal Return to Growth ECONOMIC SITUATION Cost Optimization Business Resiliency Business Continuity Business Innovation Targeted Investments BUSINESS FOCUS 23% 34% 17% 16% 10% Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020 (% companies) Companies need to become digitally fit and agile to thrive in the Next Normal 1
  • 2. 2 However, companies won’t succeed in the Next Normal unless they put their people first. 1 0 Business continuity Purpose-driven business Employee engagement, Employee experience Business resiliency / agility Business innovation digital strategy businesspriorities 2
  • 3. v Building a purpose-driven organization: Engaging with a superb Employee Experience (EX) EX means business (without exception) 53% 46% 42% 42% 40% 38% The right technology tools Career growth opportunities Flexibility with location and time Access to training and learning Mental well- being programs Physical health programs Source: IDC European Future of Work Survey, March 2020, n = 415 EX starts with the right technology tools 54% 49% 49% 45% 44% 0% Employee productivity Revenue growth Employee loyalty Customer satisfaction Profitability None Most impactful EX drivers Business impact of EX 0% 0 3 3
  • 4. What keeps the boat afloat? An “employee first” digital workspace © IDC End-user computing management and security App integration and support Next-generation ITSM Intelligent workplace analytics User persona / change management program Tech Bar 15% 64% 21% 44% 39% 17% 25% 55% 21% 0% 10% 20% 30% 40% 50% 60% 70% Primarily working from home Primarily working in a physical facility Primarily working in the field Hybrid Working Model (US + European companies %) Pre Covid Now Post Covid Building & Managing a Digital Workspace Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020 1 4
  • 5. © IDC 5 Make the workplace personal User Experience (key parameters)  No / minimum downtime  Seamless access to apps and resources  Frictionless experience  Self service  User journeys / design thinking (role, workstyle, IT dexterity)  Strong partnership between IT, HR and LoB User personas Change management  Training  What’s in it for me?  Campaigns and gamification  Tech bars “Technology is as good as the people who operate it” CIO, global manufacturing company
  • 6. 6 “You can’t manage what you can’t measure” Employee Experience (EX) is a core KPI in the success of the digital workspace Hard data Employee sentiment (real-time) Real-time analytics from devices, apps & systems NLP chatbot / poll question Employee sentiment (long term) Surveys
  • 7. From Reactive to Proactive IT Service Management (ITSM) 7 MARKETING HR Source: IDC Future of Work Survey, USA & Europe, March 2020, n = 720 26% 40% 36% 24% Complex processes to get the job done Inefficient and/or manual processes Overload of information Inability to efficiently access data IT challenges to drive business value (% IT respondents) Automation and digitization New tools to create the art of possible Single source of truth Actionable insight AI-driven recommendations The way forward Re-engineering IT workflows Difficulty working across too many applications
  • 8. 8© IDC Intelligent ITSM: proactive remediation, self-healing, self-service Shift from SLAs to XLAs
  • 9. Panel discussion Listen to our experts 9© IDC Jon Grainger CIO, Slater and Gordon Dan Morton Technology Director, Slater and Gordon
  • 10. Topic #1 10© IDC Work anywhere and beyond
  • 11. 11© IDC Intelligent analytics for experience optimization Topic #2
  • 12. Taking employee experience to the next level Topic #3 12© IDC
  • 14. Explore how Nexthink Experience can empower your digital workplace strategy Book your 30 minute overview with Nexthink visit nexthink.com/demo or email info@nexthink.com

Editor's Notes

  1. APAC recovering earlier, 66% Followed by NA – 38% Followed far behind by EMEA -22
  2. Stock illustration ID:1255622569
  3. 6
  4. 8