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9 - 1
operations management
Chapter 6 Layout Strategies
9 - 2
operations management
Strategic Importance of
Layout Decisions
The objective of layout strategy
is to develop an effective and
efficient layout that will meet the
firm’s competitive requirements
9 - 3
operations management
Layout Design
Considerations
 Higher utilization of space, equipment,
and people
 Improved flow of information, materials,
or people
 Improved employee morale and safer
working conditions
 Improved customer/client interaction
 Flexibility
9 - 4
operations management
Types of Layout
1. Office layout
2. Retail layout
3. Warehouse layout
4. Fixed-position layout
5. Process-oriented layout
6. Work-cell layout
7. Product-oriented layout
9 - 5
operations management
Types of Layout
1. Office layout: Positions workers,
their equipment, and spaces/offices
to provide for movement of
information
2. Retail layout: Allocates shelf space
and responds to customer behavior
3. Warehouse layout: Addresses trade-
offs between space and material
handling
9 - 6
operations management
Types of Layout
4. Fixed-position layout: Addresses the
layout requirements of large, bulky
projects such as ships and buildings
5. Process-oriented layout: Deals with
low-volume, high-variety production
(also called job shop or intermittent
production)
9 - 7
operations management
Types of Layout
6. Work cell layout: Arranges
machinery and equipment to focus
on production of a single product or
group of related products
7. Product-oriented layout: Seeks the
best personnel and machine
utilizations in repetitive or
continuous production
9 - 8
operations management
Layout Strategies
Objectives Examples
Office Locate workers requiring
frequent contact close to one
another
Allstate Insurance
Microsoft Corp.
Retail Expose customer to high-
margin items
Kroger’s Supermarket
Walgreen’s
Bloomingdale’s
Warehouse
(storage)
Balance low cost storage
with low-cost material
handling
Federal-Mogul’s warehouse
The Gap’s distribution center
Project (fixed
position)
Move material to the limited
storage areas around the site
Ingall Ship Building Corp.
Trump Plaza
Pittsburgh Airport
9 - 9
operations management
Layout Strategies
Objectives Examples
Job Shop
(process
oriented)
Manage varied material flow
for each product
Arnold Palmer Hospital
Hard Rock Cafe
Olive Garden
Work Cell
(product
families)
Identify a product family,
build teams, cross train team
members
Hallmark Cards
Wheeled Coach
Standard Aero
Repetitive/
Continuous
(product
oriented)
Equalize the task time at each
workstation
Sony’s TV assembly line
Toyota Scion
9 - 10
operations management
Good Layouts Consider
 Material handling equipment
 Capacity and space requirements
 Environment and aesthetics
 Flows of information
 Cost of moving between various
work areas
9 - 11
operations management
Office Layout
 Grouping of workers, their equipment, and
spaces to provide comfort, safety, and
movement of information
 Movement of
information is main
distinction
 Typically in state of
flux due to frequent
technological
changes
9 - 12
operations management
Relationship Chart
9 - 13
operations management
Supermarket Retail Layout
 Objective is to maximize
profitability per square foot of
floor space
 Sales and profitability vary
directly with customer exposure
9 - 14
operations management
Five Helpful Ideas for
Supermarket Layout
1. Locate high-draw items around the
periphery of the store
2. Use prominent locations for high-impulse
and high-margin items
3. Distribute power items to both sides of
an aisle and disperse them to increase
viewing of other items
4. Use end-aisle locations
5. Convey mission of store through careful
positioning of lead-off department
9 - 15
operations management
Store Layout
9 - 16
operations management
Retail Slotting
 Manufacturers pay fees to retailers
to get the retailers to display (slot)
their product
 Contributing factors
 Limited shelf space
 An increasing number of new
products
 Better information about sales
through POS data collection
 Closer control of inventory
9 - 17
operations management
Retail Store Shelf Space
Planogram
 Computerized
tool for shelf-
space
management
 Generated from
store’s scanner
data on sales
 Often supplied
by manufacturer
5 facings
Shampoo
Shampoo
Shampoo
Shampoo
Shampoo
Conditioner
Conditioner
Shampoo
Shampoo
Shampoo
Shampoo
Conditioner
2 ft.
9 - 18
operations management
Servicescapes
1. Ambient conditions - background
characteristics such as lighting, sound,
smell, and temperature
2. Spatial layout and functionality - which
involve customer
circulation path planning,
aisle characteristics, and
product grouping
3. Signs, symbols, and
artifacts - characteristics
of building design that
carry social significance
9 - 19
operations management
Warehousing and Storage
Layouts
 Objective is to optimize trade-offs
between handling costs and costs
associated with warehouse space
 Maximize the total “cube” of the
warehouse – utilize its full volume
while maintaining low material
handling costs
9 - 20
operations management
Warehousing and Storage
Layouts
 All costs associated with the transaction
 Incoming transport
 Storage
 Finding and moving material
 Outgoing transport
 Equipment, people, material, supervision,
insurance, depreciation
 Minimize damage and spoilage
Material Handling Costs
9 - 21
operations management
Warehousing and Storage
Layouts
 Warehouse density tends to vary
inversely with the number of different
items stored
 Automated Storage and
Retrieval Systems (ASRSs)
can significantly improve
warehouse productivity by
an estimated 500%
 Dock location is a key
design element
9 - 22
operations management
Cross-Docking
 Materials are moved directly from
receiving to shipping and are not placed
in storage in the warehouse
 Requires tight
scheduling and
accurate shipments,
bar code or RFID
identification used for
advanced shipment
notification as
materials
are unloaded
9 - 23
operations management
Random Stocking
 Typically requires automatic identification
systems (AISs) and effective information
systems
 Random assignment of stocking locations
allows more efficient use of space
 Key tasks
1. Maintain list of open locations
2. Maintain accurate records
3. Sequence items to minimize travel, pick time
4. Combine picking orders
5. Assign classes of items to particular areas
9 - 24
operations management
Customizing
 Value-added activities performed at
the warehouse
 Enable low cost and rapid response
strategies
 Assembly of components
 Loading software
 Repairs
 Customized labeling and packaging
9 - 25
operations management
Shipping and receiving docks
Office
Customization
Conveyor
Storage racks
Staging
Warehouse Layout
Traditional Layout
9 - 26
operations management
Warehouse Layout
Cross-Docking Layout
Shipping and receiving docks
Office
Shipping and receiving docks
9 - 27
operations management
Fixed-Position Layout
 Product remains in one place
 Workers and equipment come to site
 Complicating factors
 Limited space at site
 Different materials
required at different
stages of the project
 Volume of materials
needed is dynamic
9 - 28
operations management
Alternative Strategy
 As much of the project as possible
is completed off-site in a product-
oriented facility
 This can
significantly
improve
efficiency but
is only possible
when multiple
similar units need to be created
9 - 29
operations management
Process-Oriented Layout
 Like machines and equipment are
grouped together
 Flexible and capable of handling a
wide variety of products or
services
 Scheduling can be difficult and
setup, material handling, and
labor costs can be high
9 - 30
operations management
Surgery
Radiology
ER
triage
room
ER Beds Pharmacy
Emergency room admissions
Billing/exit
Laboratories
Process-Oriented Layout
Patient A - broken leg
Patient B - erratic heart
pacemaker
9 - 31
operations management
Process-Oriented Layout
 Arrange work centers so as to
minimize the costs of material
handling
 Basic cost elements are
 Number of loads (or people)
moving between centers
 Distance loads (or people) move
between centers
9 - 32
operations management
Process-Oriented Layout
Minimize cost = ∑ ∑ Xij Cij
n
i = 1
n
j = 1
where n = total number of work centers or
departments
i, j = individual departments
Xij = number of loads moved from
department i to department j
Cij = cost to move a load between
department i and department j
9 - 33
operations management
Process Layout Example
1. Construct a “from-to matrix”
2. Determine the space requirements
3. Develop an initial schematic diagram
4. Determine the cost of this layout
5. Try to improve the layout
6. Prepare a detailed plan
Arrange six departments in a factory to
minimize the material handling costs.
Each department is 20 x 20 feet and the
building is 60 feet long and 40 feet wide.
9 - 34
operations management
Department Assembly Painting Machine Receiving Shipping Testing
(1) (2) Shop (3) (4) (5) (6)
Assembly (1)
Painting (2)
Machine Shop (3)
Receiving (4)
Shipping (5)
Testing (6)
Number of loads per week
50 100 0 0 20
30 50 10 0
20 0 100
50 0
0
Process Layout Example
9 - 35
operations management
Area 1 Area 2 Area 3
Area 4 Area 5 Area 6
60’
40’
Process Layout Example
Receiving Shipping Testing
Department Department Department
(4) (5) (6)
Assembly Painting Machine Shop
Department Department Department
(1) (2) (3)
9 - 36
operations management
Process Layout Example
Interdepartmental Flow Graph
100
50
50
10
100
30 Machine
Shop (3)
Testing
(6)
Shipping
(5)
Receiving
(4)
Assembly
(1)
Painting
(2)
9 - 37
operations management
Process Layout Example
Cost = $50 + $200 + $40
(1 and 2) (1 and 3) (1 and 6)
+ $30 + $50 + $10
(2 and 3) (2 and 4) (2 and 5)
+ $40 + $100 + $50
(3 and 4) (3 and 6) (4 and 5)
= $570
Cost = ∑ ∑ Xij Cij
n
i = 1
n
j = 1
9 - 38
operations management
Process Layout Example
Revised Interdepartmental Flow Graph
30
50
50
50 100
100 Machine
Shop (3)
Testing
(6)
Shipping
(5)
Receiving
(4)
Painting
(2)
Assembly
(1)
9 - 39
operations management
Process Layout Example
Cost = $50 + $100 + $20
(1 and 2) (1 and 3) (1 and 6)
+ $60 + $50 + $10
(2 and 3) (2 and 4) (2 and 5)
+ $40 + $100 + $50
(3 and 4) (3 and 6) (4 and 5)
= $480
Cost = ∑ ∑ Xij Cij
n
i = 1
n
j = 1
9 - 40
operations management
Area 1 Area 2 Area 3
Area 4 Area 5 Area 6
60’
40’
Process Layout Example
Receiving Shipping Testing
Department Department Department
(4) (5) (6)
Painting Assembly Machine Shop
Department Department Department
(2) (1) (3)
9 - 41
operations management
Work Cells
 Reorganizes people and machines
into groups to focus on single
products or product groups
 Group technology identifies
products that have similar
characteristics for particular cells
 Volume must justify cells
 Cells can be reconfigured as
designs or volume changes
9 - 42
operations management
Advantages of Work Cells
1. Reduced work-in-process inventory
2. Less floor space required
3. Reduced raw material and finished
goods inventory
4. Reduced direct labor
5. Heightened sense of employee
participation
6. Increased use of equipment and
machinery
7. Reduced investment in machinery and
equipment
9 - 43
operations management
Requirements of Work Cells
1. Identification of families of products
2. A high level of training, flexibility
and empowerment of employees
3. Being self-contained, with its own
equipment and resources
4. Test (poka-yoke) at each station in
the cell
9 - 44
operations management
Improving Layouts Using
Work Cells
Current layout - workers
in small closed areas.
Improved layout - cross-trained
workers can assist each other.
May be able to add a third worker
as additional output is needed.
9 - 45
operations management
Improving Layouts Using
Work Cells
Current layout - straight
lines make it hard to balance
tasks because work may not
be divided evenly
Improved layout - in U
shape, workers have better
access. Four cross-trained
workers were reduced.
U-shaped line may reduce employee movement
and space requirements while enhancing
communication, reducing the number of
workers, and facilitating inspection
9 - 46
operations management
Staffing and Balancing
Work Cells
Determine the takt time
Takt time =
Total work time available
Units required
Determine the number
of operators required
Workers required =
Total operation time required
Takt time
9 - 47
operations management
Staffing Work Cells Example
600 Mirrors per day required
Mirror production scheduled for 8 hours per day
From a work balance
chart total
operation time
= 140 seconds
Standard
time
required
Operations
Assemble Paint Test Label Pack for
shipment
60
50
40
30
20
10
0
9 - 48
operations management
Staffing Work Cells Example
600 Mirrors per day required
Mirror production scheduled for 8 hours per day
From a work balance
chart total
operation time
= 140 seconds
Takt time = (8 hrs x 60 mins) / 600 units
= .8 mins = 48 seconds
Workers required =
Total operation time required
Takt time
= 140 / 48 = 2.91
9 - 49
operations management
Work Balance Charts
 Used for evaluating operation
times in work cells
 Can help identify bottleneck
operations
 Flexible, cross-trained employees
can help address labor bottlenecks
 Machine bottlenecks may require
other approaches
9 - 50
operations management
Focused Work Center and
Focused Factory
 Focused Work Center
 Identify a large family of similar products
that have a large and stable demand
 Moves production from a general-purpose,
process-oriented facility to a large work cell
 Focused Factory
 A focused work cell in a separate facility
 May be focused by product line, layout,
quality, new product introduction, flexibility,
or other requirements
9 - 51
operations management
Focused Work Center and
Focused Factory
Work Cell Focused Work Center Focused Factory
Description: Work cell
is a temporary
product-oriented
arrangement of
machines and
personnel in what is
ordinarily a process-
oriented facility
A focused work center is
a permanent product-
oriented arrangement
of machines and
personnel in what is
ordinarily a process-
oriented facility
A focused factory is a
permanent facility to
produce a product or
component in a
product-oriented
facility. Many focused
factories currently
being built were
originally part of a
process-oriented
facility
Example: A job shop
with machinery and
personnel rearranged
to produce 300 unique
control panels
Example: Pipe bracket
manufacturing at a
shipyard
Example: A plant to
produce window
mechanism for
automobiles
9 - 52
operations management
Repetitive and Product-
Oriented Layout
1. Volume is adequate for high equipment
utilization
2. Product demand is stable enough to justify high
investment in specialized equipment
3. Product is standardized or approaching a phase
of life cycle that justifies investment
4. Supplies of raw materials and components are
adequate and of uniform quality
Organized around products or families of
similar high-volume, low-variety products
9 - 53
operations management
Product-Oriented Layouts
 Fabrication line
 Builds components on a series of machines
 Machine-paced
 Require mechanical or engineering changes
to balance
 Assembly line
 Puts fabricated parts together at a series of
workstations
 Paced by work tasks
 Balanced by moving tasks
Both types of lines must be balanced so that the
time to perform the work at each station is the same
9 - 54
operations management
Product-Oriented Layouts
1. Low variable cost per unit
2. Low material handling costs
3. Reduced work-in-process inventories
4. Easier training and supervision
5. Rapid throughput
Advantages
1. High volume is required
2. Work stoppage at any point ties up the
whole operation
3. Lack of flexibility in product or production
rates
Disadvantages
9 - 55
operations management
Assembly-Line Balancing
 Objective is to minimize the imbalance
between machines or personnel while
meeting required output
 Starts with the precedence
relationships
 Determine cycle time
 Calculate theoretical
minimum number of
workstations
 Balance the line by
assigning specific
tasks to workstations
9 - 56
operations management
Wing Component Example
This means that
tasks B and E
cannot be done
until task A has
been completed
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66
9 - 57
operations management
Wing Component Example
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66 I
G
F
C
D
H
B
E
A
10
11
12
5
4
3
7
11 3
9 - 58
operations management
I
G
F
C
D
H
B
E
A
10
11
12
5
4
3
7
11 3
Figure 9.13
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66
Wing Component Example
480 available
mins per day
40 units required
Cycle time =
Production time
available per day
Units required per day
= 480 / 40
= 12 minutes per unit
Minimum
number of
workstations
=
∑ Time for task i
Cycle time
n
i = 1
= 66 / 12
= 5.5 or 6 stations
9 - 59
operations management
Wing Component Example
I
G
F
C
D
H
B
E
A
10
11
12
5
4
3
7
11 3
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66
480 available
mins per day
40 units required
Cycle time = 12 mins
Minimum
workstations = 5.5 or 6
Line-Balancing Heuristics
1. Longest task time Choose the available task
with the longest task time
2. Most following tasks Choose the available task
with the largest number of
following tasks
3. Ranked positional
weight
Choose the available task for
which the sum of following
task times is the longest
4. Shortest task time Choose the available task
with the shortest task time
5. Least number of
following tasks
Choose the available task
with the least number of
following tasks
Table 9.4
9 - 60
operations management
480 available
mins per day
40 units required
Cycle time = 12 mins
Minimum
workstations = 5.5 or 6
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66
Station
1
Wing Component Example
Station
2
Station 3
Station 3
Station
4
Station
5
Station 6
Station 6
I
G
F
H
C
D
B
E
A
10 11
12
5
4
3 7
11
3
9 - 61
operations management
Performance Task Must Follow
Time Task Listed
Task (minutes) Below
A 10 —
B 11 A
C 5 B
D 4 B
E 12 A
F 3 C, D
G 7 F
H 11 E
I 3 G, H
Total time 66
Wing Component Example
480 available
mins per day
40 units required
Cycle time = 12 mins
Minimum
workstations = 5.5 or 6
Efficiency =
∑ Task times
(Actual number of workstations) x (Largest cycle time)
= 66 minutes / (6 stations) x (12 minutes)
= 91.7%

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4 Chapter 6 Facility layout.ppt

  • 1. 9 - 1 operations management Chapter 6 Layout Strategies
  • 2. 9 - 2 operations management Strategic Importance of Layout Decisions The objective of layout strategy is to develop an effective and efficient layout that will meet the firm’s competitive requirements
  • 3. 9 - 3 operations management Layout Design Considerations  Higher utilization of space, equipment, and people  Improved flow of information, materials, or people  Improved employee morale and safer working conditions  Improved customer/client interaction  Flexibility
  • 4. 9 - 4 operations management Types of Layout 1. Office layout 2. Retail layout 3. Warehouse layout 4. Fixed-position layout 5. Process-oriented layout 6. Work-cell layout 7. Product-oriented layout
  • 5. 9 - 5 operations management Types of Layout 1. Office layout: Positions workers, their equipment, and spaces/offices to provide for movement of information 2. Retail layout: Allocates shelf space and responds to customer behavior 3. Warehouse layout: Addresses trade- offs between space and material handling
  • 6. 9 - 6 operations management Types of Layout 4. Fixed-position layout: Addresses the layout requirements of large, bulky projects such as ships and buildings 5. Process-oriented layout: Deals with low-volume, high-variety production (also called job shop or intermittent production)
  • 7. 9 - 7 operations management Types of Layout 6. Work cell layout: Arranges machinery and equipment to focus on production of a single product or group of related products 7. Product-oriented layout: Seeks the best personnel and machine utilizations in repetitive or continuous production
  • 8. 9 - 8 operations management Layout Strategies Objectives Examples Office Locate workers requiring frequent contact close to one another Allstate Insurance Microsoft Corp. Retail Expose customer to high- margin items Kroger’s Supermarket Walgreen’s Bloomingdale’s Warehouse (storage) Balance low cost storage with low-cost material handling Federal-Mogul’s warehouse The Gap’s distribution center Project (fixed position) Move material to the limited storage areas around the site Ingall Ship Building Corp. Trump Plaza Pittsburgh Airport
  • 9. 9 - 9 operations management Layout Strategies Objectives Examples Job Shop (process oriented) Manage varied material flow for each product Arnold Palmer Hospital Hard Rock Cafe Olive Garden Work Cell (product families) Identify a product family, build teams, cross train team members Hallmark Cards Wheeled Coach Standard Aero Repetitive/ Continuous (product oriented) Equalize the task time at each workstation Sony’s TV assembly line Toyota Scion
  • 10. 9 - 10 operations management Good Layouts Consider  Material handling equipment  Capacity and space requirements  Environment and aesthetics  Flows of information  Cost of moving between various work areas
  • 11. 9 - 11 operations management Office Layout  Grouping of workers, their equipment, and spaces to provide comfort, safety, and movement of information  Movement of information is main distinction  Typically in state of flux due to frequent technological changes
  • 12. 9 - 12 operations management Relationship Chart
  • 13. 9 - 13 operations management Supermarket Retail Layout  Objective is to maximize profitability per square foot of floor space  Sales and profitability vary directly with customer exposure
  • 14. 9 - 14 operations management Five Helpful Ideas for Supermarket Layout 1. Locate high-draw items around the periphery of the store 2. Use prominent locations for high-impulse and high-margin items 3. Distribute power items to both sides of an aisle and disperse them to increase viewing of other items 4. Use end-aisle locations 5. Convey mission of store through careful positioning of lead-off department
  • 15. 9 - 15 operations management Store Layout
  • 16. 9 - 16 operations management Retail Slotting  Manufacturers pay fees to retailers to get the retailers to display (slot) their product  Contributing factors  Limited shelf space  An increasing number of new products  Better information about sales through POS data collection  Closer control of inventory
  • 17. 9 - 17 operations management Retail Store Shelf Space Planogram  Computerized tool for shelf- space management  Generated from store’s scanner data on sales  Often supplied by manufacturer 5 facings Shampoo Shampoo Shampoo Shampoo Shampoo Conditioner Conditioner Shampoo Shampoo Shampoo Shampoo Conditioner 2 ft.
  • 18. 9 - 18 operations management Servicescapes 1. Ambient conditions - background characteristics such as lighting, sound, smell, and temperature 2. Spatial layout and functionality - which involve customer circulation path planning, aisle characteristics, and product grouping 3. Signs, symbols, and artifacts - characteristics of building design that carry social significance
  • 19. 9 - 19 operations management Warehousing and Storage Layouts  Objective is to optimize trade-offs between handling costs and costs associated with warehouse space  Maximize the total “cube” of the warehouse – utilize its full volume while maintaining low material handling costs
  • 20. 9 - 20 operations management Warehousing and Storage Layouts  All costs associated with the transaction  Incoming transport  Storage  Finding and moving material  Outgoing transport  Equipment, people, material, supervision, insurance, depreciation  Minimize damage and spoilage Material Handling Costs
  • 21. 9 - 21 operations management Warehousing and Storage Layouts  Warehouse density tends to vary inversely with the number of different items stored  Automated Storage and Retrieval Systems (ASRSs) can significantly improve warehouse productivity by an estimated 500%  Dock location is a key design element
  • 22. 9 - 22 operations management Cross-Docking  Materials are moved directly from receiving to shipping and are not placed in storage in the warehouse  Requires tight scheduling and accurate shipments, bar code or RFID identification used for advanced shipment notification as materials are unloaded
  • 23. 9 - 23 operations management Random Stocking  Typically requires automatic identification systems (AISs) and effective information systems  Random assignment of stocking locations allows more efficient use of space  Key tasks 1. Maintain list of open locations 2. Maintain accurate records 3. Sequence items to minimize travel, pick time 4. Combine picking orders 5. Assign classes of items to particular areas
  • 24. 9 - 24 operations management Customizing  Value-added activities performed at the warehouse  Enable low cost and rapid response strategies  Assembly of components  Loading software  Repairs  Customized labeling and packaging
  • 25. 9 - 25 operations management Shipping and receiving docks Office Customization Conveyor Storage racks Staging Warehouse Layout Traditional Layout
  • 26. 9 - 26 operations management Warehouse Layout Cross-Docking Layout Shipping and receiving docks Office Shipping and receiving docks
  • 27. 9 - 27 operations management Fixed-Position Layout  Product remains in one place  Workers and equipment come to site  Complicating factors  Limited space at site  Different materials required at different stages of the project  Volume of materials needed is dynamic
  • 28. 9 - 28 operations management Alternative Strategy  As much of the project as possible is completed off-site in a product- oriented facility  This can significantly improve efficiency but is only possible when multiple similar units need to be created
  • 29. 9 - 29 operations management Process-Oriented Layout  Like machines and equipment are grouped together  Flexible and capable of handling a wide variety of products or services  Scheduling can be difficult and setup, material handling, and labor costs can be high
  • 30. 9 - 30 operations management Surgery Radiology ER triage room ER Beds Pharmacy Emergency room admissions Billing/exit Laboratories Process-Oriented Layout Patient A - broken leg Patient B - erratic heart pacemaker
  • 31. 9 - 31 operations management Process-Oriented Layout  Arrange work centers so as to minimize the costs of material handling  Basic cost elements are  Number of loads (or people) moving between centers  Distance loads (or people) move between centers
  • 32. 9 - 32 operations management Process-Oriented Layout Minimize cost = ∑ ∑ Xij Cij n i = 1 n j = 1 where n = total number of work centers or departments i, j = individual departments Xij = number of loads moved from department i to department j Cij = cost to move a load between department i and department j
  • 33. 9 - 33 operations management Process Layout Example 1. Construct a “from-to matrix” 2. Determine the space requirements 3. Develop an initial schematic diagram 4. Determine the cost of this layout 5. Try to improve the layout 6. Prepare a detailed plan Arrange six departments in a factory to minimize the material handling costs. Each department is 20 x 20 feet and the building is 60 feet long and 40 feet wide.
  • 34. 9 - 34 operations management Department Assembly Painting Machine Receiving Shipping Testing (1) (2) Shop (3) (4) (5) (6) Assembly (1) Painting (2) Machine Shop (3) Receiving (4) Shipping (5) Testing (6) Number of loads per week 50 100 0 0 20 30 50 10 0 20 0 100 50 0 0 Process Layout Example
  • 35. 9 - 35 operations management Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 60’ 40’ Process Layout Example Receiving Shipping Testing Department Department Department (4) (5) (6) Assembly Painting Machine Shop Department Department Department (1) (2) (3)
  • 36. 9 - 36 operations management Process Layout Example Interdepartmental Flow Graph 100 50 50 10 100 30 Machine Shop (3) Testing (6) Shipping (5) Receiving (4) Assembly (1) Painting (2)
  • 37. 9 - 37 operations management Process Layout Example Cost = $50 + $200 + $40 (1 and 2) (1 and 3) (1 and 6) + $30 + $50 + $10 (2 and 3) (2 and 4) (2 and 5) + $40 + $100 + $50 (3 and 4) (3 and 6) (4 and 5) = $570 Cost = ∑ ∑ Xij Cij n i = 1 n j = 1
  • 38. 9 - 38 operations management Process Layout Example Revised Interdepartmental Flow Graph 30 50 50 50 100 100 Machine Shop (3) Testing (6) Shipping (5) Receiving (4) Painting (2) Assembly (1)
  • 39. 9 - 39 operations management Process Layout Example Cost = $50 + $100 + $20 (1 and 2) (1 and 3) (1 and 6) + $60 + $50 + $10 (2 and 3) (2 and 4) (2 and 5) + $40 + $100 + $50 (3 and 4) (3 and 6) (4 and 5) = $480 Cost = ∑ ∑ Xij Cij n i = 1 n j = 1
  • 40. 9 - 40 operations management Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 60’ 40’ Process Layout Example Receiving Shipping Testing Department Department Department (4) (5) (6) Painting Assembly Machine Shop Department Department Department (2) (1) (3)
  • 41. 9 - 41 operations management Work Cells  Reorganizes people and machines into groups to focus on single products or product groups  Group technology identifies products that have similar characteristics for particular cells  Volume must justify cells  Cells can be reconfigured as designs or volume changes
  • 42. 9 - 42 operations management Advantages of Work Cells 1. Reduced work-in-process inventory 2. Less floor space required 3. Reduced raw material and finished goods inventory 4. Reduced direct labor 5. Heightened sense of employee participation 6. Increased use of equipment and machinery 7. Reduced investment in machinery and equipment
  • 43. 9 - 43 operations management Requirements of Work Cells 1. Identification of families of products 2. A high level of training, flexibility and empowerment of employees 3. Being self-contained, with its own equipment and resources 4. Test (poka-yoke) at each station in the cell
  • 44. 9 - 44 operations management Improving Layouts Using Work Cells Current layout - workers in small closed areas. Improved layout - cross-trained workers can assist each other. May be able to add a third worker as additional output is needed.
  • 45. 9 - 45 operations management Improving Layouts Using Work Cells Current layout - straight lines make it hard to balance tasks because work may not be divided evenly Improved layout - in U shape, workers have better access. Four cross-trained workers were reduced. U-shaped line may reduce employee movement and space requirements while enhancing communication, reducing the number of workers, and facilitating inspection
  • 46. 9 - 46 operations management Staffing and Balancing Work Cells Determine the takt time Takt time = Total work time available Units required Determine the number of operators required Workers required = Total operation time required Takt time
  • 47. 9 - 47 operations management Staffing Work Cells Example 600 Mirrors per day required Mirror production scheduled for 8 hours per day From a work balance chart total operation time = 140 seconds Standard time required Operations Assemble Paint Test Label Pack for shipment 60 50 40 30 20 10 0
  • 48. 9 - 48 operations management Staffing Work Cells Example 600 Mirrors per day required Mirror production scheduled for 8 hours per day From a work balance chart total operation time = 140 seconds Takt time = (8 hrs x 60 mins) / 600 units = .8 mins = 48 seconds Workers required = Total operation time required Takt time = 140 / 48 = 2.91
  • 49. 9 - 49 operations management Work Balance Charts  Used for evaluating operation times in work cells  Can help identify bottleneck operations  Flexible, cross-trained employees can help address labor bottlenecks  Machine bottlenecks may require other approaches
  • 50. 9 - 50 operations management Focused Work Center and Focused Factory  Focused Work Center  Identify a large family of similar products that have a large and stable demand  Moves production from a general-purpose, process-oriented facility to a large work cell  Focused Factory  A focused work cell in a separate facility  May be focused by product line, layout, quality, new product introduction, flexibility, or other requirements
  • 51. 9 - 51 operations management Focused Work Center and Focused Factory Work Cell Focused Work Center Focused Factory Description: Work cell is a temporary product-oriented arrangement of machines and personnel in what is ordinarily a process- oriented facility A focused work center is a permanent product- oriented arrangement of machines and personnel in what is ordinarily a process- oriented facility A focused factory is a permanent facility to produce a product or component in a product-oriented facility. Many focused factories currently being built were originally part of a process-oriented facility Example: A job shop with machinery and personnel rearranged to produce 300 unique control panels Example: Pipe bracket manufacturing at a shipyard Example: A plant to produce window mechanism for automobiles
  • 52. 9 - 52 operations management Repetitive and Product- Oriented Layout 1. Volume is adequate for high equipment utilization 2. Product demand is stable enough to justify high investment in specialized equipment 3. Product is standardized or approaching a phase of life cycle that justifies investment 4. Supplies of raw materials and components are adequate and of uniform quality Organized around products or families of similar high-volume, low-variety products
  • 53. 9 - 53 operations management Product-Oriented Layouts  Fabrication line  Builds components on a series of machines  Machine-paced  Require mechanical or engineering changes to balance  Assembly line  Puts fabricated parts together at a series of workstations  Paced by work tasks  Balanced by moving tasks Both types of lines must be balanced so that the time to perform the work at each station is the same
  • 54. 9 - 54 operations management Product-Oriented Layouts 1. Low variable cost per unit 2. Low material handling costs 3. Reduced work-in-process inventories 4. Easier training and supervision 5. Rapid throughput Advantages 1. High volume is required 2. Work stoppage at any point ties up the whole operation 3. Lack of flexibility in product or production rates Disadvantages
  • 55. 9 - 55 operations management Assembly-Line Balancing  Objective is to minimize the imbalance between machines or personnel while meeting required output  Starts with the precedence relationships  Determine cycle time  Calculate theoretical minimum number of workstations  Balance the line by assigning specific tasks to workstations
  • 56. 9 - 56 operations management Wing Component Example This means that tasks B and E cannot be done until task A has been completed Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66
  • 57. 9 - 57 operations management Wing Component Example Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66 I G F C D H B E A 10 11 12 5 4 3 7 11 3
  • 58. 9 - 58 operations management I G F C D H B E A 10 11 12 5 4 3 7 11 3 Figure 9.13 Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66 Wing Component Example 480 available mins per day 40 units required Cycle time = Production time available per day Units required per day = 480 / 40 = 12 minutes per unit Minimum number of workstations = ∑ Time for task i Cycle time n i = 1 = 66 / 12 = 5.5 or 6 stations
  • 59. 9 - 59 operations management Wing Component Example I G F C D H B E A 10 11 12 5 4 3 7 11 3 Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66 480 available mins per day 40 units required Cycle time = 12 mins Minimum workstations = 5.5 or 6 Line-Balancing Heuristics 1. Longest task time Choose the available task with the longest task time 2. Most following tasks Choose the available task with the largest number of following tasks 3. Ranked positional weight Choose the available task for which the sum of following task times is the longest 4. Shortest task time Choose the available task with the shortest task time 5. Least number of following tasks Choose the available task with the least number of following tasks Table 9.4
  • 60. 9 - 60 operations management 480 available mins per day 40 units required Cycle time = 12 mins Minimum workstations = 5.5 or 6 Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66 Station 1 Wing Component Example Station 2 Station 3 Station 3 Station 4 Station 5 Station 6 Station 6 I G F H C D B E A 10 11 12 5 4 3 7 11 3
  • 61. 9 - 61 operations management Performance Task Must Follow Time Task Listed Task (minutes) Below A 10 — B 11 A C 5 B D 4 B E 12 A F 3 C, D G 7 F H 11 E I 3 G, H Total time 66 Wing Component Example 480 available mins per day 40 units required Cycle time = 12 mins Minimum workstations = 5.5 or 6 Efficiency = ∑ Task times (Actual number of workstations) x (Largest cycle time) = 66 minutes / (6 stations) x (12 minutes) = 91.7%