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Example –Voyage Estimating Decision Support System
Executive Support System ,[object Object],[object Object],[object Object],[object Object]
Model of an Executive Support System
Interrelationship Among  Systems
Management Information Systems MBA (Family Business and Entrepreneurship) Term – II, Batch 2010-12 Session – V December 29, 2010 -NM
Artificial Intelligence and Experts Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Areas of AI Learning Natural language Expert systems Robotics Perspective System (vision, hearing) Neural  Networks All hardware Artificial Intelligence
Expert Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Components of ES ,[object Object],[object Object],[object Object],[object Object]
Components of ES (contd..) User User interface Inference engine Knowledge programmer Development engine Knowledge base Problem domain Instructions/ information Solution/ explanation Knowledge
APPLICATIONS OF EXPERT SYSTEM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IS in Multiunit Organization Shipping Logistics Finance Marketing Accounts HR Sales Inventory control Purchasing Production  Control Order Control Production
Network Communication Source: [email_address] Internet Vs Intranet Vs Extranet
Intranet Concepts ,[object Object],[object Object],[object Object]
 
 
Extranet Concepts ,[object Object],[object Object],[object Object]
 
 
Business Value of Improved Decision Making  Example Decision Decision Maker Number of Annual Decision Estimated value to firm of a single improved decision Annual Value Allocate support to most suitable customer Accounts Manager 12 $100,000 $1,200,000 Predict Call centre daily demand Call centre Management 4 150,000 600,000 Decide parts inventory levels daily Inventory manager 365 5,000 1,825,000 Identify competitive bids from major supplier Senior Manager 1 2,000,000 2,000,000 Schedule production to fill orders Manufacturing Manager 150 10,000 1,500,00 Allocate labor to complete job Production floor manager 100 4,000 400,000
Decision Making –Types of Decision ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
 
Decision Making Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Simon’s four stages of Decision Making
Managers and decision making in the real world ,[object Object],[object Object]
Managerial roles fall into three categories ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Systems for Decision Support ,[object Object],[object Object],[object Object],[object Object]
DSS ,[object Object],[object Object]
Types of DSS ,[object Object],[object Object],[object Object],[object Object]
Data-driven DSS ,[object Object],[object Object]

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3 (1)

  • 1. Example –Voyage Estimating Decision Support System
  • 2.
  • 3. Model of an Executive Support System
  • 5. Management Information Systems MBA (Family Business and Entrepreneurship) Term – II, Batch 2010-12 Session – V December 29, 2010 -NM
  • 6.
  • 7. Areas of AI Learning Natural language Expert systems Robotics Perspective System (vision, hearing) Neural Networks All hardware Artificial Intelligence
  • 8.
  • 9.
  • 10. Components of ES (contd..) User User interface Inference engine Knowledge programmer Development engine Knowledge base Problem domain Instructions/ information Solution/ explanation Knowledge
  • 11.
  • 12. IS in Multiunit Organization Shipping Logistics Finance Marketing Accounts HR Sales Inventory control Purchasing Production Control Order Control Production
  • 13. Network Communication Source: [email_address] Internet Vs Intranet Vs Extranet
  • 14.
  • 15.
  • 16.  
  • 17.  
  • 18.
  • 19.  
  • 20.  
  • 21. Business Value of Improved Decision Making Example Decision Decision Maker Number of Annual Decision Estimated value to firm of a single improved decision Annual Value Allocate support to most suitable customer Accounts Manager 12 $100,000 $1,200,000 Predict Call centre daily demand Call centre Management 4 150,000 600,000 Decide parts inventory levels daily Inventory manager 365 5,000 1,825,000 Identify competitive bids from major supplier Senior Manager 1 2,000,000 2,000,000 Schedule production to fill orders Manufacturing Manager 150 10,000 1,500,00 Allocate labor to complete job Production floor manager 100 4,000 400,000
  • 22.
  • 23.
  • 24.  
  • 25.
  • 26. Simon’s four stages of Decision Making
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.