This document discusses various types of decision support systems and artificial intelligence technologies that can be used in business, including: - Decision support systems use analytical models, specialized databases, and interactive modeling to support semi-structured business decisions. - Expert systems use knowledge bases and reasoning to emulate human expertise in specific domains like medical diagnosis or loan approval. - Neural networks, fuzzy logic, genetic algorithms and other technologies can be applied to business problems like supply chain optimization or customer profiling. - Dashboards provide executives with real-time displays of key performance indicators.

1. Chapter 4.1.2 ( week 9) Problem solving Through information system (Decision Support Systems) McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

8. Levels of Managerial Decision Making 10-

10. Attributes of Information Quality 10-

12. Decision Support Systems 10- Management Information Systems Decision Support Systems Decision support provided Provide information about the performance of the organization Provide information and techniques to analyze specific problems Information form and frequency Periodic, exception, demand, and push reports and responses Interactive inquiries and responses Information format Prespecified, fixed format Ad hoc, flexible, and adaptable format Information processing methodology Information produced by extraction and manipulation of business data Information produced by analytical modeling of business data

14. Business Intelligence Applications 10-

16. DSS Components 10-

28. Analysis of Customer Demographics 10-

33. Enterprise Information Portal Components 10-

34. Enterprise Knowledge Portal 10-

40. Domains of Artificial Intelligence 10-

48. Components of an Expert System 10-

62. Example of Fuzzy Logic Rules and Query 10-