This presentation on the consulting process takes you through the main steps in running a consulting job and thus make sure you leave behind happy client - this is from the series of posts at the 1stoutsource Business Forum
Being a consultant and also teacher, I noticed gaps between what is being taught and what is being practised. These slides are my attempts to close the gaps.
Part 1 is more on the overview and processes while Part 2 will place more emphasis on Consultant's competencies.
Since many have requested for the copy, I have made this presentation downloadable. Thank you for your visits and comments.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Being a consultant and also teacher, I noticed gaps between what is being taught and what is being practised. These slides are my attempts to close the gaps.
Part 1 is more on the overview and processes while Part 2 will place more emphasis on Consultant's competencies.
Since many have requested for the copy, I have made this presentation downloadable. Thank you for your visits and comments.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models.
The latest updates and additions include frameworks such as SHRM Competency Model, ISO 31000:2018 Risk Management, EFQM (2019), ITIL 4, COBIT 2019, PMBOK 6, Data Management Maturity (DMM) Model, IT4IT Reference Architecture (V2.1), TBM Taxonomy (V3.0) and TOGAF Standard (V9.2) among others.
The frameworks are organized into seven categories:
1. Strategy & Organization
2. Finance & Governance
3. Marketing & Sales
4. Operations, Supply Chain Management & Procurement
5. Innovation & Technology Management
6. Leadership, Change & HR
7. IT Management
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
The An Introduction to Operational Excellence v9.0 presentation is free-of-charge and includes:
1. MS PowerPoint Presentation including 41 slides covering an Introduction to the 4 Building Blocks of Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams.
Operational Excellence Models, Strategies, Principles & ToolsAurelien Domont, MBA
Toolkit Downloadable at www.slidebooks.com | Created By ex-McKinsey & Deloitte Consultants | Download and Reuse Now 10+ Operational Excellence Models, Strategies, Principles & Tools.
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
هذه المحاضرة تتحدث عن تحليل باريتو
Pareto Analysis
وهو أسلوب يساعد متخذ القرار او المدير في ترتيب أولويات عمله والأشياء التي يفترض ان يركز عليها في عمله.
قدمت نبذة تاريخية بسيطة عن مكتشف هذا المفهوم ومن ثم قمت فيها بشرح مفهوم باريتو
Pareto Concept
والذي يعتمد على أن قاعدة 20/80 والتي تقول أن 20% من الجهد الذي نبذله يؤدي إلى 80% من النتائج ولكن علينا ان نعرف ما هي ال 20% باستخدام تحليل باريتو
Pareto Analysis.
تناولت بعدها الخطوات المطلوبة لتحليل باريتو
Pareto Analysis
وكيفية تطوير مخطط باريتو
Pareto Chart
انتقلت بعدا شرح استخدام تحليل باريتو عمليا في عمليات إدارة المشاريع وهي 6 عمليات يمكن فيها الاستفادة من تحليل باريتو فيها وعمليات تحليل الأعمال ( 10 عمليات ) موزعة على دليل تحليل الأعمال من ال
PMI
( عمليتان) ودليل تحليل الأعمال من ال
IIBA
( 8 عمليات ) وتم توضيح كيفية تطبيق ذلك في التشغيل والأعمال المختلفة.
تم شرح الموضوع من جانب عملي مدعما بأمثلة بحيث يسهل تطبيق هذه المفهوم في مؤسساتنا والاستفادة منه.
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 100 different business excellence frameworks comprising key strategy, marketing, sales, finance, operations, innovation, IT, technology management, leadership, organization, change and HR models.
The latest updates and additions include frameworks such as SHRM Competency Model, ISO 31000:2018 Risk Management, EFQM (2019), ITIL 4, COBIT 2019, PMBOK 6, Data Management Maturity (DMM) Model, IT4IT Reference Architecture (V2.1), TBM Taxonomy (V3.0) and TOGAF Standard (V9.2) among others.
The frameworks are organized into seven categories:
1. Strategy & Organization
2. Finance & Governance
3. Marketing & Sales
4. Operations, Supply Chain Management & Procurement
5. Innovation & Technology Management
6. Leadership, Change & HR
7. IT Management
Developing Metrics and KPI (Key Performance IndicatorsVictor Holman
Get a FREE performance management kit and access to all of Victor's full videos at:
www.lifecycle-performance-pros.com
This presentation covers the basics of developing successful performance metrics, from developing winning KPIs, learning how to develop the right metrics, the rules of developing KPIs and metrics and common performance metrics for managing a successful organization.
The An Introduction to Operational Excellence v9.0 presentation is free-of-charge and includes:
1. MS PowerPoint Presentation including 41 slides covering an Introduction to the 4 Building Blocks of Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams.
Operational Excellence Models, Strategies, Principles & ToolsAurelien Domont, MBA
Toolkit Downloadable at www.slidebooks.com | Created By ex-McKinsey & Deloitte Consultants | Download and Reuse Now 10+ Operational Excellence Models, Strategies, Principles & Tools.
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
هذه المحاضرة تتحدث عن تحليل باريتو
Pareto Analysis
وهو أسلوب يساعد متخذ القرار او المدير في ترتيب أولويات عمله والأشياء التي يفترض ان يركز عليها في عمله.
قدمت نبذة تاريخية بسيطة عن مكتشف هذا المفهوم ومن ثم قمت فيها بشرح مفهوم باريتو
Pareto Concept
والذي يعتمد على أن قاعدة 20/80 والتي تقول أن 20% من الجهد الذي نبذله يؤدي إلى 80% من النتائج ولكن علينا ان نعرف ما هي ال 20% باستخدام تحليل باريتو
Pareto Analysis.
تناولت بعدها الخطوات المطلوبة لتحليل باريتو
Pareto Analysis
وكيفية تطوير مخطط باريتو
Pareto Chart
انتقلت بعدا شرح استخدام تحليل باريتو عمليا في عمليات إدارة المشاريع وهي 6 عمليات يمكن فيها الاستفادة من تحليل باريتو فيها وعمليات تحليل الأعمال ( 10 عمليات ) موزعة على دليل تحليل الأعمال من ال
PMI
( عمليتان) ودليل تحليل الأعمال من ال
IIBA
( 8 عمليات ) وتم توضيح كيفية تطبيق ذلك في التشغيل والأعمال المختلفة.
تم شرح الموضوع من جانب عملي مدعما بأمثلة بحيث يسهل تطبيق هذه المفهوم في مؤسساتنا والاستفادة منه.
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
this is the template for the project overview. It should include your 1st rule of thirds, your experts, as well as your cited research to support your problem/solution
Although many small business owners, managers, and entrepreneurs do not actively seek process development as a solution, broken processes and lack of business rules in marketing, customer service, and sales cost them time, money, customers, and personal satisfaction. This 25-slide presentation answers the questions "Why is Process Development Important for Small Businesses/Microbusinesses?" and "How can Small Businesses/Microbusinesses Improve?"
Pick 2 topics and discusstalk about the topics. No plagiarism wi.docxrandymartin91030
Pick 2 topics and discuss/talk about the topics. No plagiarism will use checker tool. Due in 24 hours. Please highlight each topic. Word count 100 each. Please put what chapter it is on.
Section III
Chapter Objectives:
After reading this chapter, you should be able to :
Apply the basic procedures of research
methodology for service research.
Identify and apply various quality research tools
and techniques.
Compare and contrast service quality external
awards and certifications.
Construct a research assessment using
appropriate quality tools and techniques.
Assess and improve a process properly using
quality techniques.
Research and Tools
Chapter 10
Terminology:
Affi nity Diagram
Baseline Measurements
Benchmarking
Brainstorming
Check Sheets
Control Chart
Cost–Benefi t Analysis
Cost of Error
Delphi Method
Diamond Rating
Fishbone Diagram
Flow Chart Diagram
Focus Group
Force-Field Analysis
Gantt Chart
Multi-voting
Pareto Chart
Poka-Yoke
Process Reengineering
Pros–Cons Sheet
Quality Assessment Tools and
Techniques
Root-Cause
Analysis
Scatter Diagram
Secret Shopper
Six Sigma
Star-Rating
Surveys
Survqual
182 Chapter 10 Research and Tools
Introduction
In the management of service, you will have to do much research. It isn’t usually formal
and you probably won’t be wearing a white lab coat. Th e term research means investigating,
thinking logically, and determining a solution. Quality tools are the vehicles for
doing just that. Tools are the keys to unlock the doors of mysteries. Th ey provide organization,
logic, clarity, and insight well past what the mind could do on its own.
Th is chapter is divided into three main sections. Th e fi rst discusses the foundations
of performing research. Th e second discusses the use of tools and techniques
used in the service industry. Th e third covers external awards and certifi cations common
to the hospitality industry.
Setting Up for Research
Research is anything but haphazard. It is a formal process. It is scientifi c. It follows a
set of steps that allow it to be standardized and critiqued for validity. In setting up for
research, there are criteria that need to be established to ensure a successful experiment.
We can refer to these casually as the why, what, who, and how of research
experiments (Figure 10.1 ). Th eir more formal labels and explanations are listed below.
Why:
Collect
Background
Information
What:
Determine What
to Measure
Who:
Choose the
Population
How:
Choose the
Method and
Measurement
FIGURE 10.1 The Why, What, Who, and How of Research.
WHY: COLLECT BACKGROUND INFORMATION
Collecting background information is crucial to any research. It identifi es areas of concern
that help to establish a starting point and build a case for the direction of future
investigation. Without it, you are guessing or ‘shooting in the dark’.
You can begin an analysis by asking questions such as:
■ Are you providing wants and needs?
■ What’s involved in your service?
■ What is good, what is bad, and what can be.
Learning shock is the experience of acute frustration, confusion and anxiety experienced by some students, who are exposed to unfamiliar learning and teaching methods, unexpected and disorienting cues, and subjected to ambiguous and conflicting expectations.
How to do a RACI Workshop - Charting and Analysis1STOUTSOURCE LTD
The RACI Workshop is an event where an organization works together to solve conflicts and uncertainties in their organisation. It helps resolve conflicts in who is doing what and discovers and then you can eliminate wool-gatherers and hangers on.
This short slide set are the workshop instructions for how to conduct a Brown Paper Process Mapping. It contains the rules and the material you will need to hold a sucessful workshop - enjoy
This presentation covers the issue of the transfer of undertakings protection of employment (TUPE)and how this impacts outsourcing transfers and contracts.
This is topic one of a short open course on outsourcing this first session covers the basic ground of the rationale and history of outsourcing. It is accompanied by a guide and course notes on the www.1stoutsource.com website.
This is topic one of a short open course on outsourcing this first session covers the basic ground of the rationale and history of outsourcing. It is accompanied by a guide and course notes on the www.1stoutsource.com website.
Managing People and Defining the Retained Organisation1STOUTSOURCE LTD
In this presentation the people management aspects are discussed, the creation of the retained organization and how to manage them during the transition.
The slideshare is the first lecture in a series on Managing Information in Health by the Author at Kingston University London on the MSc Course. The topic of the first lecture was the management of information and the way data is presented.
The product combination is a critical issues this presentation covers some of the key points to be considered and comes from the 1stoutsource business forum where more can be downloaded.
Focus on customers the psychology of buying behaviour1STOUTSOURCE LTD
This presentation covers how to deal with customers and looks at the psychology of buying behavior and demographics. This presentation is from a series at the www.1stoutsource.com community forum search us out and call in.
An Introduction to Marketing for Business Managers1STOUTSOURCE LTD
This slide show covers the introductory lecture for a post graduate marketing course. Introduces the broad concepts and sets the ground for the remaining lecture series. During this series the full range of marketing concepts will be covered. They are also posted to www.1stoutsource.com
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
4. OD Problem solving cycle Diagnosis Design Implementation TIME The approach to the problem and preliminary diagnosis achieved. Objectives and constraints devised Options for solution are devised and selected - options modelled Implementation strategy devised plan and schedule drawn up
5. Describe & model Objectives for change Measures for objectives Options Model options & Select Plan the implementation Implement Problem awareness Entry and contracting Polar charts Ishikawa Causal-maps System maps Objective tree Brainstorming Process frameworks Process charting System maps Approach Doc Product breakdown Scheduling Cost benefit DCF Cash Flow Positioning FIT H&W model
6. The Consulting Process Next job Entry & Description Preliminary Diagnosis Contracting Diagnosis Data & Evidence Reporting Back Implement & Closure Preparation Context Proposal options Cause Focus definition problem Option select Change
7.
8.
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10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20. Root cause analysis – Ishikawa diagram Call backlog increasing Method Machine Materials People Environment Slow to answer phones No call follow Not trained new system System slow Upgrade missed No dedicated line FAQ’s not up to date Manuals not updated Cramped space Old furniture Short staffed Licence expired
21.
22. From this mass (mess) of problems we need to find out what is important The urgency importance matrix Urgent Not Urgent Important Unimportant
Although a lot of the selling process inevitably is going on in the early stages it is important to realise that the assignment has effectively started in this initial stages – this is why it is poor practice to have consulting ‘sold’ by account managers and consulting practice leads without the actual consultant doing the work being present.
What is the client doing to maintain the problem the problem What are other within the organisation doing to maintain this problem Make sure that the client is involved in the diagnosis – starts the process or learning and buy-in Describe the technical/business problem in process and system terms – how is it being managed. Understanding how the problem is being maintained can point us in the direction of how the restraining forces may be loosened
Often we as consultants are asked to look at a problem that looks like a hard system problem – procedures missing for example or a new IT system not working – it is possible to get the procedures and processes working but fail to meet the end task. The processual interactions are in fact often at the core of the organisational failing and must be accounted for – consultants must ensure the total field of the problem is addressed. Clients will often resist this insisting on the technical aspects of the solution as they are more comfortable with this aspect and by so doing are able to avoid affective responses.
In terms of data and presentation clients sometimes treat the amount of data collected as a surrogate for the degree of effort – its best to put data in the end document to make clear what was considered before it was weaned out of the main presentation as not relevant. Some indications of potential solutions can be floated but you do not know the organisation as well as those present – they will generally have many more ideas once the problem is made clear.