The document discusses process mapping techniques to analyze a company's current ("As-Is") processes and design improved future ("To-Be") processes. It covers identifying process steps, mapping workflows, analyzing inefficiencies, defining metrics, and implementing improvements through a Plan-Do-Study-Act cycle. The goal is to understand processes, find opportunities for streamlining, and establish a shared understanding of work across departments.

1. Process Mapping Current (As~Is) to Future (To~Be) State Anand Subramaniam

4. Process Mapping Overview

5. Why, What etc etc … Process Mapping Displays the sequential steps involved in converting a specific input into the required output To analyse & develop specific areas for improvement and / or future change initiatives Tools & techniques used to understand, analyse and document processes & activities. Assist in identifying opportunities for improvement Establishing a shared knowledge base Produce a range of ‘As is’ and ‘To be’ process maps Understanding of the work process, resource allocation, training etc Identify efficiencies and where systems can support these Improve processes by removing non-value add, complexity & constrains

6. Moving from Functional to Process View Functions drive the business Processes are acknowledged, but Functions dominate Processes drive the business Purchasing Department Finance Department (A/P) Procure to Pay Order to Cash Recruit to Retire Materials Department (W/House) Purchasing Department Finance Department (A/P) Materials Department (W/House) Customer

7. Process Overview - SIPOC S UPPLIER I NPUTS P ROCESS VALUE ADDED ACTIVITIES O UTPUTS C USTOMER Manpower Machinery Material Methods Information Environment Products Services

9. Information Required for Process Mapping Information Required Responsibility Key responsibilities of the process area Output Key deliverables of each activity - products and services Input methods, materials, manpower, information, equipment etc Activities Key Activities of the process area Key performance indicators Volumes Key volumes related to an activity Customers Recipients of each activity output Suppliers Suppliers of each activity input

11. Process Mapping Framework

12. Process Framework Continuous Improvement Identify Best Practices As~Is Analyse & Evaluate To~Be Implement Business Process Reengineer Business Process Improvement Approaches

13. Identify Best Practices

17. As~Is Process

18. As~Is Process Design Select a specific Process Scope, Plan & Schedule Resources Select Technique Individual Interviews Focus Group Mapping Document As~Is Process & Improvement Opportunities Analyse, Evaluate & Sign-off

31. Analyse, Evaluate & Sign-off

37. To~Be Process

38. To~Be Process Design Implementation and Change Management Improvement Opportunities from As~Is Process Design Visioning Workshops Senior Management Vision Best Practice, Benchmarks, Performance, Goals Visioning Workshops

40. Process – Tools & Maps

41. Process Mapping Symbols Action/Process Start or End On Page Connector System Activity Decision Document Start End No Yes Yes Direction of Flow Off Page Connector

42. Relationship Map Central Mfg Suppliers Local Dealers End Customers End Customers Local Dealers End Customers End Customers Goods Goods Sales consultations Sales consultations Goods Goods Prognosis and orders Goods Negotiations about agreements

43. Block Diagram Requisition Purchase Order Receive Goods Pay Supplier Procure to Pay Process

44. Linear Flowchart Receive Payment Process order Receive order Prepare materials Assemble order Deliver order

45. Process Flow Map A Begins Load skins in racks Install in jig and drill Return for rework A Apply spray dot Trim, remove lug, clean & apply sealing Verify prior trim Manual rivet, identify and mark B Rework dots Drill identification holes Automatic riveting Apply liquid shim Final drill, countersink B C Ends Fastener/ bracket installation Clean, ident. and scratch repair Ship to next step C Inspect Inspect

46. Cross Functional – “Swim-lane” Maps Shipping Printing Dept Packaging Dept QA Dept Customer Printing Process The information to be published is collected The printed material is stuck and bound together Spelling checks for grammar and spelling are run Order received Ready for distribution? Magazine Publication Process Request Order Fulfilment Process

47. As~Is Process (Value / Non Value Add)

48. Process / Product Benchmarking Sydney Perth Brisbane NZ Start 1 2M 3M 4M 5M 6M 7M Start 1 2 3 PAINT PAINT 4 5 6 PAINT Start 2P 1 3P 4P . 5P ) 6P 7P Start 1S l 2St 3S 4S Obtain approval 5S . 6S 7S 8S PAINT CURE

49. The PDSA Cycle