Being a consultant and also teacher, I noticed gaps between what is being taught and what is being practised. These slides are my attempts to close the gaps.
Part 1 is more on the overview and processes while Part 2 will place more emphasis on Consultant's competencies.
Since many have requested for the copy, I have made this presentation downloadable. Thank you for your visits and comments.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Management Consulting Approach to Problem SolvingAsen Gyczew
Time and again you will come across problems that are seeming unsolvable. In many cases you don’t even know how to approach them. Luckily, there are a lot of nice management consulting tools, techniques and frameworks that will help you solve every day problems. You don’t have to go to top consulting firm to master them. You can master them by taking my course.
This course will help you drastically improve your skills in solving problems using management consulting tools, techniques and frameworks. In this course we will mainly concentrate on solving real life problems like: goal settings and defining what and when to do, estimating the cost of a wedding, losing weight and getting in shape, deciding whether to do an MBA or not, choosing the right boyfriend / girlfriend, deciding whether you should buy a car or not, deciding when to retire and many more. If you have a specific problem just let me know and I will give you tips on how to solve it using the tools presented in this course.
The course is designed for people who want to become more data driven and less emotional in the way they solve problems and make decisions. Thanks to the course you will be making better decisions and solve problems that have seemed so far unsolvable. In the course you will learn 3 things:
1. What consulting techniques, tools and frameworks there are
2. When to apply each and one of them
3. How to use them in practice including examples how to calculate specific things in Excel
This is a part of my online course: http://bit.ly/SolvingProblemsHacks
Management Consulting Toolkit with Great Powerpoint PresentationsAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Management Consulting Toolkit with Great Powerpoint Presentations | Created By ex-McKinsey & Deloitte Consultants.
Business Strategy Presentation Template 2023 - By ex-Mckinsey and BCG consult...Slideworks
A comprehensive, end-to-end strategy presentation template based on proven frameworks created by ex-McKinsey and BCG consultants.
277 PowerPoint slides organized in a complete storyline with best-practice slide-layouts, titles, and graphics
4 real-life full-length examples from Fortune500 companies so you can see how a strategy is presented in other organizations
Helpful checklist used in top-tier consulting firms
Excel model to support your strategy document.
Access full powerpoint at www.slideworks.io.
Consultancy skills
Marketing Consultancy
PR Operations
Sales training
Advertising / Corporate Films
Market research
Competitive analysis
Brand launches
Brand relaunches
Extensions of product life cycle
Design of logos, pamphlet, booklet, brochure, and websites.
All kind of promotional activities.
IPO Marketing
Advertising and corporate films
This Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 3,000 hours of work. It is considered the world's best & most comprehensive Strategy Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to excel in a Strategy position and define & implement a winning Strategy for your organization. This Slideshare presentation is only a small sample of our Toolkit. You can download the entire Toolkit at www.slidebooks.com
IN THIS SUMMARY
For people who long to be independent in their work and to make the most of their time, independent consulting may be the ideal. An Insider’s Guide to Building a Successful Consulting Practice by Bruce L. Katcher and Adam Snyder provides information that new consultants need to build their business and existing consultants need to accelerate their business. To be a successful independent consultant, it is important to develop a niche, market diligently, provide value to clients, and network for additional business. Independent consulting is not for everyone; but for those who are so inclined, independent consulting can lead to greater satisfaction, greater income, and greater freedom of time.
http://www.bizsum.com/summaries/insiders-guide-building-successful-consulting-practice
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Optimise-GB provides you with a presentation on stakeholder engagement and management. Why is it that change initiatives, programmes and projects fail? Some might say that the project has been wrongly defined or executed poorly. There are other reasons why change initiatives fail: poor communication and a lack of engagement with stakeholders. This presentation provides some insights of how you can identify stakeholders, understand their issues and concerns, how to effectively communicate with people and how to resolve conflict to ensure buy in. There are a number of tools and techniques within this presentation. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
Let McKinsey 7s PowerPoint templates help your organization achieve its intended goal. Assess and evaluate the internal changes in an organization using Mckinsey 7s Strategic Management PPT slides. This readymade slideshow is based on the soft and hard key elements which determine the organization success. Use these professionally designed Mckinsey 7s model PowerPoint templates to improve organizational performance. Analyse and assess the impact of future changes on the organization. These templates will also help you implement the strategic plan of action. The Mckinsey 7s strategic management presentation provides a pathway to for reaching from the current state to the desired organizational state. Templates on seven interdependent elements position the organization to achieve its desired future state. Assess your organization’s any internal changes with the help of Mckinsey 7s strategic management PowerPoint presentation. Work towards getting a desired future state by aligning all the elements of the 7s. Get access to this complete presentation on Mckinsey 7s framework to create a strategic plan of action for an organization to reach to its goal.
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project managementand business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Management consultant toolkit in Powerpoint & Excel created by ex-Deloitte & McKinsey Consultants. Huge time saver.
Download the toolkit at www.slidebooks.com
Unlocking the data possibilities of Big Data presentation shared at the Big Data / Internet of Things Conference Board Conference June 25-26, 2015
http://www.pwc.com/us/en/analytics/big-data.jhtml
Strategic Planning Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Strategic Planning Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 2,000 hours of work. It is considered the world's best & most comprehensive Strategic Planning Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your Strategic Planning capability, and become the subject matter expert of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Management Consulting Approach to Problem SolvingAsen Gyczew
Time and again you will come across problems that are seeming unsolvable. In many cases you don’t even know how to approach them. Luckily, there are a lot of nice management consulting tools, techniques and frameworks that will help you solve every day problems. You don’t have to go to top consulting firm to master them. You can master them by taking my course.
This course will help you drastically improve your skills in solving problems using management consulting tools, techniques and frameworks. In this course we will mainly concentrate on solving real life problems like: goal settings and defining what and when to do, estimating the cost of a wedding, losing weight and getting in shape, deciding whether to do an MBA or not, choosing the right boyfriend / girlfriend, deciding whether you should buy a car or not, deciding when to retire and many more. If you have a specific problem just let me know and I will give you tips on how to solve it using the tools presented in this course.
The course is designed for people who want to become more data driven and less emotional in the way they solve problems and make decisions. Thanks to the course you will be making better decisions and solve problems that have seemed so far unsolvable. In the course you will learn 3 things:
1. What consulting techniques, tools and frameworks there are
2. When to apply each and one of them
3. How to use them in practice including examples how to calculate specific things in Excel
This is a part of my online course: http://bit.ly/SolvingProblemsHacks
Management Consulting Toolkit with Great Powerpoint PresentationsAurelien Domont, MBA
Go to www.slidebooks.com to Download and Reuse Now a Management Consulting Toolkit with Great Powerpoint Presentations | Created By ex-McKinsey & Deloitte Consultants.
Business Strategy Presentation Template 2023 - By ex-Mckinsey and BCG consult...Slideworks
A comprehensive, end-to-end strategy presentation template based on proven frameworks created by ex-McKinsey and BCG consultants.
277 PowerPoint slides organized in a complete storyline with best-practice slide-layouts, titles, and graphics
4 real-life full-length examples from Fortune500 companies so you can see how a strategy is presented in other organizations
Helpful checklist used in top-tier consulting firms
Excel model to support your strategy document.
Access full powerpoint at www.slideworks.io.
Consultancy skills
Marketing Consultancy
PR Operations
Sales training
Advertising / Corporate Films
Market research
Competitive analysis
Brand launches
Brand relaunches
Extensions of product life cycle
Design of logos, pamphlet, booklet, brochure, and websites.
All kind of promotional activities.
IPO Marketing
Advertising and corporate films
This Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 3,000 hours of work. It is considered the world's best & most comprehensive Strategy Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to excel in a Strategy position and define & implement a winning Strategy for your organization. This Slideshare presentation is only a small sample of our Toolkit. You can download the entire Toolkit at www.slidebooks.com
IN THIS SUMMARY
For people who long to be independent in their work and to make the most of their time, independent consulting may be the ideal. An Insider’s Guide to Building a Successful Consulting Practice by Bruce L. Katcher and Adam Snyder provides information that new consultants need to build their business and existing consultants need to accelerate their business. To be a successful independent consultant, it is important to develop a niche, market diligently, provide value to clients, and network for additional business. Independent consulting is not for everyone; but for those who are so inclined, independent consulting can lead to greater satisfaction, greater income, and greater freedom of time.
http://www.bizsum.com/summaries/insiders-guide-building-successful-consulting-practice
Post Merger Integration Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 2000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Tools & Templates required to increase the value creation of your Mergers & Acquisitions. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Optimise-GB provides you with a presentation on stakeholder engagement and management. Why is it that change initiatives, programmes and projects fail? Some might say that the project has been wrongly defined or executed poorly. There are other reasons why change initiatives fail: poor communication and a lack of engagement with stakeholders. This presentation provides some insights of how you can identify stakeholders, understand their issues and concerns, how to effectively communicate with people and how to resolve conflict to ensure buy in. There are a number of tools and techniques within this presentation. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz
Let McKinsey 7s PowerPoint templates help your organization achieve its intended goal. Assess and evaluate the internal changes in an organization using Mckinsey 7s Strategic Management PPT slides. This readymade slideshow is based on the soft and hard key elements which determine the organization success. Use these professionally designed Mckinsey 7s model PowerPoint templates to improve organizational performance. Analyse and assess the impact of future changes on the organization. These templates will also help you implement the strategic plan of action. The Mckinsey 7s strategic management presentation provides a pathway to for reaching from the current state to the desired organizational state. Templates on seven interdependent elements position the organization to achieve its desired future state. Assess your organization’s any internal changes with the help of Mckinsey 7s strategic management PowerPoint presentation. Work towards getting a desired future state by aligning all the elements of the 7s. Get access to this complete presentation on Mckinsey 7s framework to create a strategic plan of action for an organization to reach to its goal.
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project managementand business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Management consultant toolkit in Powerpoint & Excel created by ex-Deloitte & McKinsey Consultants. Huge time saver.
Download the toolkit at www.slidebooks.com
Unlocking the data possibilities of Big Data presentation shared at the Big Data / Internet of Things Conference Board Conference June 25-26, 2015
http://www.pwc.com/us/en/analytics/big-data.jhtml
Strategic Planning Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Strategic Planning Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 2,000 hours of work. It is considered the world's best & most comprehensive Strategic Planning Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your Strategic Planning capability, and become the subject matter expert of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
What does a business consultant do?
A business consultant works with a company or small business to review the existing practices in the areas of sales, marketing, product or finance amongst others and then to work with the management to make recommendations for improvements.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/the-evolution-of-business-consulting/
Professional services firms are undergoing a profound transformation. The markets are changing and the old ways of doing business are becoming obsolete. Customers paying for professional services are becoming more sophisticated and more discerning. Why are we still doing business as usual when the world around us is in such extreme flux?
The professional services industry is attractive because it requires high skill and little capital to grow firms for lawyers, accountants and consultants. Consultants today in North America and Europe are delivering services in a more independent manner, and buyers are more adept at navigating the complex integrities of client-supplier relationships.
The old pyramid model of Partner – Principal – Managing Consultant – Senior – Junior is crumbling at its base. The need to have a large contingent of junior consultants (analysts) on staff, and the economic model (blended rate with lots of cheap labor at the base) is being replaced with new more flexible hybrid models, leveraging higher skills and higher rates, with shorter projects.
If we look at management consulting as a profession, we observe a huge increase in the market supply of consultants as the “Baby Boomers” (born between 1946-64) flood the marketplace as independents, and in small boutique firms, creating new demand for their services and expertise.
Management consulting is now a mature industry in the developed economies. Arthur D. Lille founded his partnership in 1886 specialized in technical research. Frederick W. Taylor created his consulting practice in 1893. His business card read “Consulting Engineer – Systematizing Shop Management and Manufacturing Costs a Specialty.” Many other well-known brands, named after their founders, followed in the early 20 th century and been very successful businesses for several generations.
As the Industrial Revolution changed the nature of production and distribution of goods and services, demand for advice on finance, strategy and operational organization grew steadily. In the first half of the 20 th century, firms like McKinsey, Boston Consulting Group, AT Kearney, and Booz Allen Hamilton grew in influence. Harvard Business School (Monitor Group) and other fine academic institutions provided world class research into organizational design and industry best practices.
Management Consulting Firms: Enhancing Organizational Excellence through Strategic Advisory
Introduction:
In today's dynamic and complex business landscape, organizations are constantly seeking innovative ways to gain a competitive edge, optimize their operations, and achieve sustainable growth. This endeavor has given rise to the prominence of management consulting firms – specialized entities that offer expert advice, strategic insights, and practical solutions to assist organizations in overcoming challenges and maximizing their potential. This comprehensive description delves into the world of management consulting firms, exploring their role, services, impact, challenges, and future prospects.
Role and Purpose:
Management consulting firms serve as trusted advisors to businesses, governmental bodies, non-profit organizations, and even individuals, providing expert guidance across a spectrum of operational, strategic, and organizational domains. These firms bridge the gap between existing capabilities and strategic goals, helping clients navigate change, optimize processes, and make informed decisions. They often collaborate closely with top leadership, analyzing data, conducting research, and applying their industry knowledge to devise actionable strategies.
Services Offered:
The services offered by management consulting firms are diverse and tailored to the specific needs of each client. Some of the key service areas include:
Strategy Development: Consulting firms assist organizations in defining, refining, and executing their strategic objectives. They analyze market trends, competitive landscapes, and internal capabilities to develop robust strategies that align with the client's vision.
Operational Efficiency: Consultants identify inefficiencies in business processes and propose improvements to streamline operations, enhance productivity, and reduce costs.
Organizational Design: Firms work with clients to design optimal organizational structures, delineate roles and responsibilities, and enhance communication and collaboration within the organization.
Digital Transformation: With the rapid advancement of technology, management consulting firms help clients embrace digital solutions to modernize their operations, enhance customer experiences, and stay ahead in the digital age.
Change Management: Implementing significant organizational changes can be challenging. Consultants assist in managing change by facilitating smooth transitions, engaging employees, and minimizing resistance.
Financial Advisory: Consulting firms provide financial analysis, budgeting, and risk management services, aiding clients in making informed financial decisions.
Marketing and Branding: Consultants offer insights into market trends, consumer behavior, and competitive positioning, enabling organizations to develop effective marketing and branding strategies.
Merger and Acquisition Support: During mergers and acquisitions, management consulting firms c
The Braintrust Network - Firm presentationLuigi Wewege
The Braintrust Network delivers Enhanced Management Consultancy. We take consultancy to a new level and provide clients with a better service, delivered at less cost and with added value. Our unique structure and approach delivers specialist knowledge from everywhere in the world to clients anywhere in the world. In addition our proprietary process, which uses creative and critical thinking throughout, ensures that clients get optimum results.
Social Impact of Management Consulting.pdfmrzack9143
Exelon Management Consultants (EMC) is one of the leading management consultancy firms immersed in training & development of human capital, conducting workshops/seminars, providing HR management consultancy, recruitment outsourcing, executive search & selection, and event management.
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This thesis is the result of my graduation as Master in IT Management and describes the development of an innovative management model for consulting services. This management model is influenced by Gary Hamel\'s "The future of Management" and Maister\'s "Managing a Professional Service Firm"
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“The 10 Most Promising Business Consulting Companies” issue aspires to assist organizations to find the right consulting partner who has the resources and skills to deliver smart business solutions with scalability and inventiveness. The Cover Story features SmartHead Consulting, one of the leading firms in the industry that has been focused on providing thought leadership for Business Growth, Profitability, Market Development, Product/Service Portfolio etc.
Critical thinking seminar for Felda Global Ventures Managers in Penang Decemb...Ahmad Faisal
Critical thinking is getting lesser and lesser attention as people tend to forget to use their common sense, which is not common these days. Critical Thinking encourage participants to engage in research and continuous learning to improve their thinking abilities and not caught in the state of ignorance.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
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In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
4. Management consultancy is the creation of value for
organisations, through the application of knowledge,
techniques and assets, to improve performance. This is
achieved through the rendering of objective advice and/or
the implementation of business solutions.
DEFINING MANAGEMENT
CONSULTANCY
6. CRITIQUESON MANAGEMENT CONSULTANCY
writing Management books | techniques don’t necessarily
work well in the real world but are promoted by hype |
Branding
CREATING A FAD
9. JOHARI WINDOW
Luft & Ingram (1955) developed
the Johari model, which is most
often applied to individuals.
However, this model is equally
applicable to organisations and
perhaps reveals the added
value of consulting
PUBLIC IMAGE BLIND SPOT
HIDDEN ASPECT
OF THE
ORGANISATION
UNKNOWN
ASPECT OF THE
ORGANISATION
Addressed through staff
opinion and feedback
Addressed through
honest and open
management
KNOWN
TO STAFF
UNKNOWN
TO STAFF
KNOWN TO
MANAGEMENT
UNKNOWN TO
MANAGEMENT
Addressed through
management
consulting
10. ADDING VALUE – RECENT RESEARCH
Ringland and Shaukat (2004) summarised research that found management
consultancies were employed in five key areas
11. Types of
Consultancy
Many of the case studies published
on management consultancy sites
demonstrate only their successes.
However recognising failures is
equally as important (O'Shea &
Madigan, 1997).
12. ARE CONSULTANCIES
DIFFERENT
Differentiation is difficult in an industry that wants to
provide a comprehensive range of services. Czerniawska
(1999) argued that differentiation between consultancies is
essential so that clients don’t see all management
consultancies “as part of an indistinguishable mass”.
Generalist and niche or specialist firms can clearly be
identified
13. GENERALIST FIRMS
Generalists are large consultancy firms that offer a wide
range of services.
This consultancy developed out of accountancy,
engineering and IT business
This very size leads the organisation to operate in a range
of different areas and different markets and industries
Larger consultancies can mix various specialists together
(i.e, Archaeologists and Psychologists)
14. SPECIALIST FIRMS
Specialist firms by their very nature concentrate on
particular areas of the market
Review of the management consultancy industry stated
that much of the UK growth was the result of consultants
leaving the larger firms and setting up on their own
Sole traders (the simplest form of company but less
frequent in consultancy)
Limited company, with several directors & associates (these
can get quite big e.g., Lamberhurst Corporation)
15. SIZE
DOES
MATTER
The bigger the firm often the more that can be charged
Two reasons may account for this fee differential,
• size means that there can be a higher level of investment,
much more of a global reach,
• flexibility of resources and the ability to address the clients
concerns from numerous directions and from different
disciplines.
So, you can see why smaller firms do invest in networking with their
associates
17. S
small
M
medium
E
enterprise
Some 23 million SMEs provide around 75
million jobs and represent 99% of all
enterprises in the 25 countries that make up
the enlarged European Union.
SMEs are also important for other economies
such as the USA, Asia and Africa. However,
most business research is only conducted in
larger organisations leaving limited
information on SMEs consulting services.
SMEs prefer sustained support almost like
having a trusted advisor on hand to discuss
issues tends to be different and take on the
role of trusted advisor than being more
project based, Thus project based consulting
is unlikely to work with SMEs as with larger
firms.
18. PUBLIC SECTOR
Public sector organisation are becoming more business-like
in their focus. As such they use management consultancies
to install business practices and culture from the private
sector. Although sometimes, there IT investment, etc can
be greater than their private counterparts.
Roodhooft and Van Den Abbeele (2006) argued that
consultancies are used by the public sector due to the
following reasons:
• To reduce workload in the organisation
• To provide increased knowledge or competence due to
the lack of this expertise existing in the organisation
• To provide a third party, independent perspective on
an issue or problem
• To use consultants as ‘change agents’ bringing in
public sector reform
19. LARGE CORPORATIONS
Large corporations are typically difficult clients but the
rewards and opportunities can be great. Often it is difficult
to get the whole picture within the client, so the focus here
is using a variety of sources to back-up opinions and
perspectives
Jeans & Page, (2001) argue that the following are essential
in consulting with large corporations:
• Taking matters at face value and not getting
collaborative information
• Separating yourself from the clients politics
• Knowing the scope of the project and avoiding project
creep
• Not out staying your welcome
20. INTERNATIONAL
Consultancies disseminate management ideas on the
international scene
Nevertheless, written from a largely western and European
perspective. Eccles points out in Biggs (2010) that
consulting on the international front is not the same as
consultancy in the west. Understanding this is key for
success in the global arena
23. ‘HARD’ SIDE CONSULTING:
operational processes of a business
For competitiveness, goods and services need to be delivered
correctly to customers. This has long been the role of
consultants.
• Consulting in operations management – improving
manufacturing, logistics, purchasing and customer service.
• IT consultants help with hardware, software or the
strategy in adoption of technology.
• Technical consulting – delivering specific expertise
e.g. design.
• Risk management consultants are used where events can
affect the firm.
24. ‘SOFT’ SIDE CONSULTING:
human processes of a business
Firms rely heavily on human capital but consulting
projects often hard to quantify. 2 main areas that
consultants get involved in are:
• human resources (recruitment and retention).
• organisational development (advising on the
best way to utilise the workforce).
Interim management not strictly consulting but they
are increasingly merging.
Outsourcing is where roles previously done within
a firm are undertaken by another organisation.
26. BROAD CATEGORIES
investigates a particular issue through
gathering relevant data.
• Discrete, data can be gathered
• Statistical or logistical
• Finite
focus on the implementation of the work
rather than just uncovering the facts.
• dealing continually changing
• developing and growing businesses
• A shared partnership
FACT BASED PROCESS-BASED OR ACTION BASED
27. RANGE OF CONSULTANCY ACTIVITIESManagement consultants by their very nature tend to have specialist knowledge
BUSINESS STRATEGY
Strategy may be defined as the policies
and procedures in an organisation that
gives it a sustained competitive
advantage. Business strategy involves
more than just specifying an
organisation’s mission, vision and
objectives but also aiding the company
through projects or programmes of
growth. Strategy needs to take into
account the key stakeholders of the
business.
MANUFACTURING AND
BUSINESS SERVICES
Manufacturing is the use of machines,
tools and people to create objects for use
(by other manufacturers) or for sale either
directly or via a retailer. It typically
involves large scale industrial production
whereby raw materials are manufactured
into finished goods. Consultancies work
can work in this area examining issues
such as production, quality control, use of
human resources.
MARKETING
The American Marketing Association defines the
activity of marketing as: Marketing is the activity,
set of institutions, and processes for creating,
communicating, delivering, and exchanging
offerings that have value for customers, clients,
partners, and society at large. Consultancy may
examine marketing as: a function (examining a
clients sales activity) or market research (e.g.,
consultation)
FINANCIAL AND
MANAGEMENT
CONTROLS
Financial planning and control are essential for
any business. Consultancy in this field may range
from implementing budgetary control, financial
planning, or calculating large investments in
capital. Area fraught with difficulties.
HUMAN RESOURCES
Human resource management (HRM)
which may be defined as the strategic and
consistent approach to the management of
individuals within an organisation. Through
the management of the organisation's
most valued assets, great business benefits
can be released. HRM represents a major
investment in terms of what has been
spent on individuals not only to recruit
them but also to train and develop them
into an effective employee.
INFORMATION
TECHNOLOGY
Projects and programmes in information
technology (IT) or more often name
Information Computer Technology (ICT)
can range in size like projects. Smallest
may be simply investigating why users are
not using a particular programme in terms
of human machine interaction. Other
projects, may be vast such as NPfIT, a
computer system being developed for the
NHS may be vast.
ENVIRONMENTAL
MANAGEMENT
Environmental management is a growing area
for consultancy. Projects within this area may
include urban, regional and international
development planning. Projects may seek to
improve the quality of lifestyle for poorer
nations. Other projects demonstrate how
physical, economic, ecological and sociological
aspects manifest in our environment for the
good of all human kind
QUALITY
MANAGEMENT
These types of project range in scope from
revising how a department measures
performance through to large scale
implementation of quality procedures.
Investigate the existing quality procedures of a
company and then revise this setting out
policy, performance measures and revised
quality assurance. May involve satisfying the
requirements of quality assurance bodies (e.g.,
ISO9001)
29. Successful consulting projects follow a set
process. There are nine stages from initial
contact to follow-up. They must be
completed in order with one section finished
before moving on to the next.
1
Initial
Contact
2
Decision to
work
together
3
Preliminary
analysis
4
Formal
Proposal
5
Project
Charter
6
In Depth
Analysis
7
Implement
ation
8
Delivery
9
Follow Up
30. Consultant and client meet informally or one or the other may make a
formal approach.
Consultants use questioning techniques to probe the client and reveal
their issues – basis for the project.
Formality of initiation project depends on:
• How well the consultant and client know each other.
• Expectations from the project.
• Level of resources committed to the project by the client.
• Investment by the consultant in making the formal proposal.
• Need to communicate within the client business.
• Need to inform third parties.
INITIAL CONTACT AND
INITIATING THE PROJECT
31. Key questions in the preliminary analysis:
• What are the major opportunities and issues the business faces?
• What prevents the business capitalising on the opportunity or dealing with
the issues?
• How can the consultant’s service help the business overcome this block?
The formal proposal is made around the answers.
Defining the objectives of the project communicates why it exists.
The OBJECTIVES/ OUTCOMES/ DELIVERABLES/ SOLUTIONS are what the client
is buying.
LOCKING THE PAIN POINTS
Preliminary analysis of the issues and defining objectives
32. Key functions of a formal proposal:
• Concise and efficient means of communicating the
objectives.
• Guides analysis and information gathering.
• Gives consulting team a common focus.
• Provides a fixed point of reference to go back to.
• Used to manage client’s expectations.
The project charter provides ‘ground rules’ for the
project team
PITCHING THE PROJECT
The formal proposal and project charters
33. Actual undertaking of the project & involves:
• Information gathering.
• Analysis and interpretation.
• Interaction with the client business.
• Project management and monitoring.
Keeping records to monitor progress e.g. a project log.
The final report has the project’s recommendations and future work.
On completion, consultant may want an endorsement to use later to gain work through a
project review and evaluation.
Many consultants maintain a relationship with the client as the latter recommends them to
others.
PROJECT PROGRESSION
AND FOLLOW-UP
35. APPROACHES IN
CONSULTANCY
LAISSEZ FAIRE
CONSULTANCY is when a new
method of conducting the work is
created from scratch for each
new assignment
METHOD DRIVEN
CONSULTANCY is when each
project uses the same
methodology and procedures
NORM, Most projects and sometimes
consultancies sit on a continuum between
laissez-faire and method driven consultancy
Increasing use of established methods
1. If the methodology does not
develop then it may become
obsolete
2. The methodology may be
poached by others and then
offered at a cheaper rate,
which invariably means that
to compete
37. SCENARIO PLANNING
Scenario describes possible future business environment but
not a prediction | create a set of scenarios | challenge
existing business models | Evaluation of future investments
done using models such as discounted cash flow.
OPPORTUNITY, INNOVATION AND INFORMATION
Qualitative and Quantitative Research
V I S U A L I S I N G F U T U R E
38. Organisations depend on reliable data. Without the use
of proper research methods, the data gathered is not
reliable and thus incorrect decisions may be made
Thus, it is essential that consultants have an
understanding of research techniques even if they do
not carry out the research themselves
39. DIAGNOSIS AND DATA
COLLECTION
STEP 1. Identify the ‘real’ problem that the client wants to
be solved
STEP 2. What data need to be collected to solve the
problem above
STEP 3. Where is the information that will solve the
problem available
STEP 4. What is the most appropriate manner to collect
this information
STEP 5. What conclusions will be able to be reached by the
information collected
Data gathering after
action
Joint action planning
Joint diagnosis
Action
Feedback to client
Problem identification
Data gathering and
preliminary diagnosis
Consultation with a
behavioural scientist
Data gathering after
action
Joint action planning
Joint diagnosis
Action
Feedback to client
Problem identification
Data gathering and
preliminary diagnosis
Consultation with a
behavioural scientist
ACTION RESEARCH MODEL
CONTEMPORARY ACTION RESEARCH MODEL - POSITIVE MODEL
Trends in Action Research
• Moving from smaller sub-
units to total systems and
communities
• Promoting social change
Action Research Adaptations
• Participatory Action
Research
• Appreciative Inquiry
The OBJECTIVES/ OUTCOMES/ DELIVERABLES/
SOLUTIONS are what the client is buying.
QUANTITATIVE
QUALITATIVE
40. SALES PIPELINE
LIFEBLOOD OF CONSULTANCY
Marketing hands
off leads too easily
Unqualified leads
waste sale’s time
Marketing spends
more to recapture
lost leads
Warm
leads
leaked out
Long
Decision
cycle lead
to leaks
46. CLIENT ENGAGEMENT &
RELATIONSHIP
Without clients, consultants are unemployed!
CLIENT ENGAGEMENT IS THE INVOLVEMENT
WITH THE CLIENT THAT HAS CONTRACTUAL
AND SOCIAL BOUNDARIES SET AT THE
BEGINNING OF AN ASSIGNMENT OR EVOLVES
THROUGH THE RENEGOTIATION OF WORK
48. THE CLIENT
3 MAIN GROUPS
those who KNOW
those who CARE and
those that CAN
ALL THREE GROUPS ARE VITAL TO
ENGAGE
49. CLIENT CONSULTANT
RELATIONSHIP
can be defined simply as the association
between the two parties
CLIENTCONSULTANT
Needs support or expertise
not available in house
Provides assistance or
relevant skills and expertise
50. CLIENT CONSULTANT
RELATIONSHIP
can be defined simply as the association
between the two parties
Research shown that the relationship between client
and consultant is poorly understood. Four models to
explain the complex relations that occur between
clients and consultants:
• the EXPERT model
• the CRITICAL model
• REFLECTIVE practitioner model
• INTERPRETIVE model, as interpret things in
a meaningful sense
51. Devinney and Nikolova (2004) model for complex
relations that occur between clients and consultants
52. GOOD TO BE HONEST
AND OPEN IN THE
RELATIONSHIP
CLIENT CONSULTANT
RELATIONSHIP
can be defined simply as the association
between the two parties
FUNCTIONAL CHARACTERISTICS of the
relationship are also important to consider in terms
of the:
• contractual obligations,
• the idealised relationship and
• the actual relationship
55. BRIEF & SCOPING
FACE TO FACE SESSION
LISTEN! LISTEN! LISTEN!
This may not necessarily be revealed in a formalised
document such as an EOI, tender or contract
56. HI LEVEL PLAN
BROADLY ON CONCEPTS, TIME, RESOURCES,
COST AND MAJOR DELIVERABLES
The OBJECTIVES/
OUTCOMES/
DELIVERABLES/
SOLUTIONS are
what the client is
buying.
57. PRELIM PROPOSAL
how the consultant will perform
the work the client desires
Introduction
Objectives and scope
Methodology
Timetable
Staffing
Costings
Annexes
DO GIVE THE BEST &
EXPECT REVISIONS
58. PRESENTING THE PRELIM
PROPOSAL
DON’T BORE THEM WITH TONNES OF SLIDES
ENGAGE IN ACTIVE DISCUSSION
SHARE KNOWLEDGE AND STORIES
SHOW THEM YOU UNDERSTAND THEM
60. PROPOSAL
• STATE WHAT TO ACHIEVE.
• GET THE CLIENT’S COMMITMENT.
• WELL-WRITTEN
• WHAT CLIENT IS ACTUALLY BUYING.
• ADDITIONAL OFFERINGS.
• BALANCED
62. CREDIT
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Google images – for the supply of images used in this presentation