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1. 1
By Former Deloitte Consultants
Operational Excellence Toolkit
In Powerpoint & Excel

2. Business Process
Management
Essentials
By Ex-Deloitte &
McKinsey
Consultants

3. 33
Aurelien Domont
Slidebooks Consulting
Managing Director
“ Increase your knowledge using our simple and
comprehensive Business Process Management
Training created by ex-Deloitte & McKinsey
Consultants ”
“ Show professionalism with well-designed
Powerpoint and Excel Premium documents ”
Purpose of this document
“ Save weeks of work by re-using our editable
Powerpoint and Excel templates ”

4. 44
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes

5. 55
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes

6. 6
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7. 77
Business Process Management (BPM) definition

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What BPM is and what BPM is not
What BPM is not
• BPM is not a packaged application; customization is
required to support an organization’s unique
business process requirements and needs
• BPM is not a complete solution; additional
components are required to integrate applications
and human interactions into the business process
(e.g. scanning, document management, reporting
etc.)
• BPM is not just process automation; decision points
must be defined and incorporated into the process
flow to provide control over execution of processes
across users and systems
What BPM is
• BPM supports the lifecycle of business processes
(design, deployment, execution, measurement,
optimization)
• BPM supports the orchestration of steps within the
business process and ensures proper interactions
between humans and applications
• BPM develops business processes that can be reused
in different context

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What are the main macro processes in a company?
 Order-to-Cash
 Procure-to-Pay
 Application-to-Approval
 Claim-to-Settlement
 Issue-to-Resolution

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Example of a simple process
Warranty?
Parts
StoreService
Dispatch
Technician
Call Centre
Customer Customer

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What are the benefits of applying BPM?
• Improve customer service and retention
• Reduce staff and office overhead numbers
• Process business critical activities faster
• Reduce the number of errors and exceptions
• Reduce overall IT costs
• Reduce duplications
• Increase visibility into operational efficiencies and bottlenecks
• Reduce business risks
$

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Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes

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BPM top 3 Principles
1. Be outcomes focused vs. tasks focus
2. Business Process Management requires collaboration
3. BPM enables to focus on effectiveness and efficiency
BPM Principles

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1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities

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1. Be outcomes focused vs. tasks focus
Start (input) Outcomes (output)
Activities
Primary
focus

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18. 1818
2. Business Process Management requires collaboration
For the realisation of a product or service several departments are involved
Siloed organization Collaborative organization
Silos sub-optimize processes and
overall business performance
Be aware of the fact that everyone is
a part of a larger entity

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3. BPM enables to focus on effectiveness and efficiency
BPM helps increase Organizational Performance by improving Effectiveness
and Efficiency
Higher
Efficiency
Higher
Effectiveness
Higher
Organizational
PerformanceX =
Focus on doing things
right (the “How”)
Focus on doing the right
thing (the “What”)

20. 2020
Business Process Management (BPM) Essentials - Agenda
1. Introduction of Business Process Management (BPM)
2. BPM Principles
3. Process Modelling
4. Process Analysis
5. Process Design
6. Case Study
7. Top 5 questions commonly asked during our training sessions
8. Top 5 useful BPM quotes

21. 2121
There are 3 key types of processes
Input
(raw materials)
Primary processes
Output
(Product or
services)
Control processes
Secondary processes
(e.g. Finance)
Secondary processes
(e.g. HR)
Goals Key performance Indicators

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What is a process model?
“ A process model specifies
the behavior of a process and
has a graphical representation
of the possible sequence of
activities. ”

23. 23
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24. 2424
Example of a Process model using the standard modelling
convention “BPMN” (Business Process Modeling Notation)

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What are the objectives of creating a process model?
• To describe the current way of working (As-Is situation)
• To re-design processes (To-Be situation)
• To serve as a ‘blueprint’ for implementation of a
standardized way of working
• To measure the performance of a process
• To determine roles & responsibilities
• To define risks and controls
Process
Models
objectives

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How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
Task
Start End
Task

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How to build a process model?
• Each process consists of:
- a start and an end
- one or more tasks
- sequence flows defining the routing through the tasks
Task
Start End
Task

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What is a task?
A task is a unit of work. A task can be executed in one go by the
same resource (e.g. a person), at the same place, at the same
time, without interruptions. A task is well-defined: input,
transformation and output
Task
Start End
Task
The name of a task
usually includes a
verb + noun (e.g.
Register application)

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30. 3030
What is a trigger?
Task
End
Task
Email
• Sometimes a task can not be directly executed after the previous task, but has to
wait for some ‘trigger’ to happen instead
• According to BPMN, triggers are modeled as events (represented as circles), in
which the internal marking specifies the type (e.g. message, timer, etc.)
• An example of a BPMN model with triggers is given below
Task
Every day at 12am

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•Process mapping uses various symbols such as:
=
=
=
A task
A decision gateway
A system
Other examples of symbols commonly used

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•Process mapping uses various symbols such as:
=
=
=
=A task
A decision gateway
A system
A document
= The flow direction
=
=
Process start
Process end
Other examples of symbols commonly used

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Task Task
Business Unit A Business Unit B Business Unit C
Closed
questionTask
Yes
Task
No
Process Map Title
Note: For complex processes, other IT tools should be used instead of Powerpoint. IndustryPrint is the most commonly used
Task
Start End
Example of process involving a decision and 3 Business Units

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Example of a parallel routing process
Task A Task B
Start
+
And-split
Task D
Task C
+
And-join
Task E
End
Parallel routing process

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