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Instructional Design and Information
Management (ID&IM) Department
Jacqueline Murphy
Karl Kiser
Thea Leonard
Jessica Medina
Tamla Terry
Kaplan University
IX564: Design of Learning Environments
Dr. Lyndon Godsall
Agenda

Team Editor - Jackie
Department Overview - Thea
Organizational Chart - Thea
Roles and Responsibilities - Thea
Salary Recommendations - Jess and Tamla
Equipment Needs - Karl
Department Overview

The department’s goal is to provide leadership for the integration
of technology into traditional and online teaching and learning
environments to enhance their effectiveness (Fulkerson, 2012).
Organizational Chart
VP for
Technology/CIO

Instructional Design
& Development
Manager

Technology Support
Director

Infrastructure
Manager

Client Services
Manager

System Services
Manager

Instructional
Designers

Software

Helpdesk Call
Center
Representatives

Programmers

Multimedia
Developers

Network & Servers
(Hardware)

Helpdesk
Technicians

Developers

SME Liaison

Purchasing Liaison

Telecom Liaison

Administrators
Roles & Responsibilities
Infrastructure
Software: Purchase,
maintain, upgrade, and
replace software; track
licensing information.

Network & Servers (Hardware): Purchase,
maintain, upgrade, track, and replace
equipment ensuring appropriate backups and
redundancies.

Client Services
Provide training and support for on-line and on-ground faculty and
students.
Helpdesk Call Center
Representatives: Provide ondemand telephone and virtual
support.

Helpdesk Technicians: Provide byappointment physical (on-campus)
support and training.

Liaisons: Coordinate between ID&IM staff and other departments.
Roles & Responsibilities
System Services
Programmers:
Provide support
for and reporting
on applications,
software, and
databases.

Developers:
Maintain, update,
and report on
existing applications;
develop additional
applications.

Administrators: Administer
mission critical systems,
servers, and databases to
ensure their security,
reliability, efficiency, and
compatibility.

ID&D: Design and develop on-line, hybrid, and on-ground learning
experiences to produce desired learning outcomes.
Salary Recommendations

Technology Support Director
Vice President for Technology/Chief
Information Officer

$129,000
$127,961

System Service Managers
Developers
Infrastructure Manager
Client Services Manager
Instructional Design & Development
Manager
Software

$120,950
$93,350
$90,470
$88,660
$81,300

Adapted from USBLS and Indeed

$80,910
Salary Recommendations

Network & Servers: Hardware
Programmers
Instructional Designers

$76,320
$74,280
$72,854

Administrators
Multimedia Developers
Purchasing Liaison
SME Liaisons
Telecom Liaison
Helpdesk Call Center Representatives
Helpdesk Technicians

$72,560
$62,775
$62,310
$59,333
$53,130
$50,130
$50,130

Adapted from USBLS and Indeed
Equipment Needs:
Dell PowerEdge R720 Server

Source: Dell
Equipment Needs:
Dell R720 Specifications

Source: Dell
Equipment Needs:
Dell R720 Specifications

Source: Dell
Equipment Needs:
Dell R720 Specifications

Source: Dell
Equipment Needs:
Dell R720 Specifications

Source: Dell
References
Dell. (2014). PowerEdge R720 rack server. Retrieved from
http://www.dell.com/us/business/p/poweredge-r720/pd

Fulkerson, C. (2012, August). Positioning instructional & campus
technologies for the future. Retrieved from
http://www.elon.edu/docs/e-web/bft/technology/TechPlan08-12.pdf
Indeed. (2014). Salary search. Retrieved from
http://www.indeed.com/salary
Moodle. (2008, September 9). Hardware and performance. Retrieved
from https://moodle.org/mod/forum/discuss.php?d=105392
U.S. Bureau of Labor Statistics (BLS). (2013, November 27). May 2012
national occupational employment and wage estimates United States.
Retrieved from: http://www.bls.gov/oes/current/oes_nat.htm

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1x564 final version unit 3 team B presentation

  • 1. Instructional Design and Information Management (ID&IM) Department Jacqueline Murphy Karl Kiser Thea Leonard Jessica Medina Tamla Terry Kaplan University IX564: Design of Learning Environments Dr. Lyndon Godsall
  • 2. Agenda Team Editor - Jackie Department Overview - Thea Organizational Chart - Thea Roles and Responsibilities - Thea Salary Recommendations - Jess and Tamla Equipment Needs - Karl
  • 3. Department Overview The department’s goal is to provide leadership for the integration of technology into traditional and online teaching and learning environments to enhance their effectiveness (Fulkerson, 2012).
  • 4. Organizational Chart VP for Technology/CIO Instructional Design & Development Manager Technology Support Director Infrastructure Manager Client Services Manager System Services Manager Instructional Designers Software Helpdesk Call Center Representatives Programmers Multimedia Developers Network & Servers (Hardware) Helpdesk Technicians Developers SME Liaison Purchasing Liaison Telecom Liaison Administrators
  • 5. Roles & Responsibilities Infrastructure Software: Purchase, maintain, upgrade, and replace software; track licensing information. Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies. Client Services Provide training and support for on-line and on-ground faculty and students. Helpdesk Call Center Representatives: Provide ondemand telephone and virtual support. Helpdesk Technicians: Provide byappointment physical (on-campus) support and training. Liaisons: Coordinate between ID&IM staff and other departments.
  • 6. Roles & Responsibilities System Services Programmers: Provide support for and reporting on applications, software, and databases. Developers: Maintain, update, and report on existing applications; develop additional applications. Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility. ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
  • 7. Salary Recommendations Technology Support Director Vice President for Technology/Chief Information Officer $129,000 $127,961 System Service Managers Developers Infrastructure Manager Client Services Manager Instructional Design & Development Manager Software $120,950 $93,350 $90,470 $88,660 $81,300 Adapted from USBLS and Indeed $80,910
  • 8. Salary Recommendations Network & Servers: Hardware Programmers Instructional Designers $76,320 $74,280 $72,854 Administrators Multimedia Developers Purchasing Liaison SME Liaisons Telecom Liaison Helpdesk Call Center Representatives Helpdesk Technicians $72,560 $62,775 $62,310 $59,333 $53,130 $50,130 $50,130 Adapted from USBLS and Indeed
  • 9. Equipment Needs: Dell PowerEdge R720 Server Source: Dell
  • 10. Equipment Needs: Dell R720 Specifications Source: Dell
  • 11. Equipment Needs: Dell R720 Specifications Source: Dell
  • 12. Equipment Needs: Dell R720 Specifications Source: Dell
  • 13. Equipment Needs: Dell R720 Specifications Source: Dell
  • 14. References Dell. (2014). PowerEdge R720 rack server. Retrieved from http://www.dell.com/us/business/p/poweredge-r720/pd Fulkerson, C. (2012, August). Positioning instructional & campus technologies for the future. Retrieved from http://www.elon.edu/docs/e-web/bft/technology/TechPlan08-12.pdf Indeed. (2014). Salary search. Retrieved from http://www.indeed.com/salary Moodle. (2008, September 9). Hardware and performance. Retrieved from https://moodle.org/mod/forum/discuss.php?d=105392 U.S. Bureau of Labor Statistics (BLS). (2013, November 27). May 2012 national occupational employment and wage estimates United States. Retrieved from: http://www.bls.gov/oes/current/oes_nat.htm

Editor's Notes

  1. The Instructional Design and Information Management Department (ID&IM) supports students in their learning, and faculty in their teaching and research. The department is comprised of information technology and instructional design professionals who offer expertise in:Moodle 2.x Learning Management System (LMS)Online, on-ground, and hybrid course developmentMultimedia developmentVarious software and hardware packages.
  2. InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
  3. InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
  4. InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
  5. Recommended salaries for each position.
  6. Recommended salaries for each position.
  7. In September of 2008, Don Hinkelman answered a question regarding system implementation requirements for Moodle for an organization or school of 500 or more users. His choice was a Dell Server platform that was capable of supporting up to (his) 2000 users (Moodle, 2008). Since that time, technology has advanced to present this new profile of Dell Server technology.