1. COVER LETTER
To: Requirement.
Subject:Application for the post of IT Vacancy.
Date: 28/DEC/2015
To Whom It May Concern!
It has come to my attention that you are selecting candidates for the vacancy of IT Professionals/Hardware
Engineers. I therefore delightfully decided to apply for the mentioned vacant post. I will appreciate it too
much if you give me a chance that I prove my self diligence and honesty in the execution of duties
entrusted to me, I am a Senior Technical Support Engineer in Mega plus Afghanistan Kabul and giving
services from the last 10 years. I would highly appreciate if you kindly consider me as a potential candidate
and give me a chance for interview. I have attached my CV with this application and I will be looking
forward to having your positive response.
With best regards
S.M.Zeeshan Shah

2. SYED Muhammad Zeeshan Shah
IT Special list
UAE
Mobile No +923459202007 (whatsap)
E-mail :zeeshan2007@gmail.com
PERSONAL PROFILE:
 Over 13 years of professional experience in IT System, Dell, HP, Lenovo, Canon, Microsoft, Networking Field
Cable Management Racks management. A result driven IT professional with extensive experience in the
engineering administration and support of information system. In the depth expertise in the
implementation, analysis, optimization, troubleshooting and documentations of Hardware/ Software system.
 Implementation & administration of Active Directory, Domain Controller, Virtualization, DNS, IIS (web
server), WDS, Printer Management (local/Network), AD User Management, Group policy, GPO, File and Data
sharing, Backup and restoration, Network Load Balancing, Clustering, Hyper v and VMware.
 Good stress management, accuracy, attitude to feedback. Ability to organize and priorities workload within
any work setting, proactive and hands-on approach, structured, service minded and flexible and solution
oriented.
EMPLOYMENT SUMMARY:
Senior Technical Manager: Currently I am working in Mega plus Afghanistan Ltd. as Senior Technical Manager from 2007 to
2015.
Senior Technical Support Engineer: Three years work experience in Mega plus Pakistan asTechnical SupportEngineer.
Network Administrator: One year work experience in Ufone Pakistan Ltd. as Network Administrator in Peshawar.
 
Office Administrator/Hardware Support Engineer Internship: Two Years in MICS (Micro Institute & Computer Sciences)
internship as an Office Administrator & Hardware Engineer Peshawar.
Personal Detail:
 Nationality : Pakistani
 Passport Number : DT5146293
 Expiry Date : 07/April/2019
 VISA Status : Visit Visa
Academic Education:
 Bachelor of Arts Peshawar university
 Intermediate Board of Peshawar
 Office Management course 6 months (IQRA Institute)
Canon InternationalTrainings & Certification from Singapore:
Canon SINGAPORE Copiers Training: image Runner ADV C2020H, iRADV C5000, iR6000, iRADV 3330,
iRADV 3303,iR 2520,2530,2535, 2545.
Canon SINGAPORE Plotters Training:
Image PROGRAF 765,Image PROGRAF 510
Canon eM (e-Maintenance) Certified from Canon SingaporePteLimited.

3. CERTIFICATIONS:
 Microsoft Windows Server 2012 Networking (MVA)
 Microsoft Windows Server Administration Fundamentals (MVA)
 Support Corner: Troubleshooting with Office 365 Admin Center (MVA)
 Microsoft Networking Fundamentals (MVA)
 Microsoft Security Fundamentals (MVA)
 Microsoft Windows 10 Role Play SMB (MVA)
 Microsoft Certified System Administrator (MCSA)
 Dell Online (DCSE) Certifications
Foundation 2008 (Desktops)
Foundation 2008 (Portables)
DSP Client On-site-troubleshootingw/Power Taster Certification 2008
Foundation 2009 (Desktops)
Foundation 2009 (Portables)
Dell AJP-on-boarding South Asia Certificate (Client– Precision Work Station,Dell Internal Support
Process,Services – Pro support, Client – Latitude E series Laptop,
ClientOptiPlex Desktop, ClientVOSTRO Laptop Desktop South Asia & Taiwan).
Dell APJ-Enterprise Architecture Server Specialty Certificate 2009
(BladeServer Specialty (Technical) Dell BladeServer Solution V2 (Sales), Dell Server Basics V3)
Dell APJ Enterprise Architecture Storage Specialty Certificate 2009
(Dell Power VaultStorage (Sale Training),Equal logic (Sales),Equal Logic (Technical 4.1))
Note: - All Dell above certifications areupdated till 2017 on Dell System for confirmation email to
(Sue_Ling_Choong@Dell.com).
Company Appreciation Award
(Etisalat, USAID, Save the Children, Children in Crisis, Roshan Telecom)
PROFESSIONAL WORK EXPERIENCE
Organization: Mega plus Afghanistan Limited (Dell Asia Pacific Distributor)
Tenure: May 2007, Dec 2015 Present
Designation: Senior Technical Manager
Responsibilities:
 Responsible for support operation of LAN/WAN(Routers, switches, HP Printers SLA, Canon Multifunction Copiers
SLA on eM (Canon e-Maintenance), Dell Product Server SLA,Storage SLA,Lenovo Product,Kaspersky Product,
Microsoft licensing) Level 2 support of HP Multifunction Printers, Canon Multifunction Copiers, Dell Servers, Dell
Blade Servers, Dell Storages, Dell Racks Installations & Networking Product, Cable routing, Patch penal, I/O
Patching, Labeling etc. desktop & Laptops support to end users.
 Operations and maintenance of IT Product with customers and L1 & L2 support for Dell Servers, Dell Storages,
Dell Backup drives, Dell Laptops & Dell Desktops, Dell Blade Servers, Microsoft IT System Administration for
Windows 7 pro, Windows 8.1 pro, Windows 10 Pro, windows 2008 Server, Windows 2012 Server, Kaspersky
Server & client end installation and Configuration, Canon Product Support and maintenance for Canon
Multifunction Copiers, Scanner, Printers and Managing Canon Online e-Maintenance Service with Customer end
and Canon Server end, Getting Networking projects from customer and planning & implementing Ducting,
Network Cabling, patch panel installations, I/O Patching, Labeling, and switches connectivity,

4.  Assigning duties & customer complaint to engineers on daily basis.
 Managing IT Product warranties with (Dell, Canon, Lenovo, and HP) companies.
 Managed IT related incidents, breakdowns, implement measures to minimize downtimes, disaster
recovery plans etc.
 Provide procurement services communicate with different venders, suppliers facilitate IT department
in order to minimize damage, reduce waste and control cost.
 Customer services implement and manage maintenance, administration & monitoring.
 Antivirus Management (Symantec, Kaspersky, and MacAfee) managed/unmanaged & inventory
management of hardware and software.
 Attending International training and annual seminar program in Canon Singapore for Company
growth. Provision of training to our engineers and end users about technologies of latest versions.
 Ensure all the highest level of service excellence with regard to safety, courtesy and efficiency.
Organization: Mega plus Pakistan (LTD) (Dell & Lenovo Asia Pacific Distributor)
Tenure: June 2004-April 2007
Designation: Senior Technical support Eng.
Responsibilities:
Introduction: Mega plus is a largest IT Product Distributer (Dell Premier partner,OracleGold Partner,Microsoft
Partner,Apple Distributor,VMware Enterprisepartner,Novell Partner,Canon Distributer,Schneider e lectricDistributor,
Lenovo Distributor) in various Countries in (Pakistan, Afghanistan, UAE, Malaysia, Africa) providing innovative IT
Products& their Services across the country, Mega plus provides state of the art IT services solutions to its SMB &
enterprise customers. Mega plus is having fully redundant and Certified Staff network in every country.
 Managed and supervised all IT Products support to its customer for different Company clients and
provision of L2 clients Support.
 Involved in supervising, planning, implementing and managing all IT projects in the region, including
technical Support and Technical Staff supervision, coordination with Customer, and with different public
and private departments.
 Involved in Tier Level 1 and 2 supports for IT SLA’s (Maintenance) with customer for Dell Desktops, Dell
Laptops, Dell Servers in Government offices, Banks, Collages, NGO’s.
 Technical fault analysis and rectifying using Company Diagnostic tool and timely management of
Hardware issues and its restoration using workshop troubleshooting skills.
 Due to good Technical performance and timely response to customer my company is promoted me to
Afghanistan Branch.
{
Organization: Ufone Pakistan, (Telecom Franchise)
Tenure: Jan 2003- July 2004
Designation: Network Administrator
Responsibilities:
 Involved in Management network & Microsoft Systems 2003 server more than 50 PCs (client) using
Windows XP operating System, Network printersmanagement & Troubleshooting, Managing local area
Network Switch’s Patch panel’s Wireless routerswireless access point connectivity, Managing User backups for
Outlooks, Word, Excel,power point files, Quick books accounting software,Anti virus updates and virusscanning
configurations.
 Involved in the maintenance of Network and Servers with Domain Security.
 Provided training and technical support for users with varying levels of IT knowledge and competences.
 Involved in developing documentation, including user guides.
 Suggested and provided IT solutions to business and management problems.

5. Organization: Micro Institute & Computer Science (MICS)
Tenure: Jan 2001-Dec 2002
Designation: Office Administrator/Hardware engineer Internee
Responsibilities:
 Involved in office administration for office 15 person staff, managing office issue purchasing office
equipment’s, maintaining office files, receivingcustomer calls and assigning hardware engineersto customer
offices.
 Involved in Diagnosis the problems related to hardware and software.
 Involved in IT hardware repairing (Can repair printers, UPS, Computer desktops, Laptops) and
managing IT Services (Maintenance) in customer end issues.
SKILLS AND PROFECIENCES:
SERVERS: Microsoft- 2008,2012, Ms Exchange 2013,2007,Windows Storage Servers.
STORAGES: NAS/SAN, Dell EMC, IBM/HP
HARDWARES: Routers, Switches (managed/unmanaged), Firewalls,Servers (DELL, Blades Servers),and CCTV & IP Cameras.
VIRTUALIZATION: Hyper V, VMware
NETWORKING: Ducting,Cabling,Patching,Patch panel Installations,Labeling.
TOOLS: Solarwind,PC Anyware, Cisco PRTG, Wireshark,EHTOS, MRE.
DATABASES: MS SQL Server (2008, 2005,2003,2000), MS Access
Other Apps:Ms Office, Outlook (BES, PDA), Norton Ghost, Acronis True Image, Outlook Exchange clients.
PROTOCOLS: SMTP, HTTP, FTP, IMAP, POP, DNS, DHCP.
Wireless: Access point configuration,WPA/WPA2, TKIP, AES, SSID, and Wireless bridgingetc.
INTEREST/HOBBIES:
Books reading,table tennis,swimming, internet surfing,and attend seminars & expos.
REFERENCES:
References will be furnished on demand.