Human Factors of XR: Using Human Factors to Design XR Systems
Deepak gupta 20152 (3)
1. DEEPAKGUPTA
440-7360 137 Street
Surrey, BC V3W 1A3
d.gupta29@hotmail.co.uk
deepakgupta29@outlook.com
Cell: (778) 246-0699
OBJECTIVE: To obtain a position in IT which utilize my technical and soft skills that could
benefit the Organization.
HIGHLIGHTS OF MY QUALIFICATIONS
Exceptional communication and listening skills
Efficient, dedicated, detail oriented and always willing to learn
Self-motivated with ability to motivate others
Ability to work under pressure and meet the deadlines
Ability to speak additional languages and Flexible in working hour
Excellent organizational skills with ability to meet multiple demands
Enjoy working as team player and on my own
RELEVANT SKILLS AND EXPERIENCES
Technical Skills
Working with Ticketing System (escalation,assigning, and closure of tickets)
Working with user and groups in Active Directory ( creating accounts, reset
passwords, enabling or disabling accounts)
Assigning Group Policies and Local Computer Policies
Installing and configuring Microsoft Office 365
Configuring and Managing outlook 2016,2013,2010
Installing, Configuring and Troubleshooting Window 7, XP and Window Vista
Window 7 Enterprise Help Desk Techniques and Troubleshooting
Installation and Troubleshooting Hardware in PC’s and Laptops
Perform a network installation
Configuring and Troubleshooting TCP/IP connectivity
Install and configure switches and routers (WAP)
tocols
Communications Skills
Dealt with various client’s concern and complaints
Interaction with clients to identify their needs and wants
Built and maintained relationships with clients to increase company’s share in market
Everyday communication with seniors and Team members
Detail oriented towards my work and seniors
Management Skills
Trained and Managed staff at work
Assigned duties to team and monitored work
2. Ensured company’s policies are being followed all the times
Organized social gatherings for staff to maintain the relations with them
Always balanced relationship between seniors and juniors
WORK EXPERIENCE
System Center Consultants Deployment Technician
(July 2015 – Nov. 2015) (Workingon IBM’s projectwith RBCBank)
Migration of Microsoft window XP to window 7 ( 400-450 machines )
Data backing up and restoration.
Refreshing Hardware and Scrubbing Hard Drives.
Installing, Configuring and Troubleshooting Applications.
Getting instruction from RBC's Command Center to apply patches and
troubleshooting network troubles.
Provided entry level help desk support to users.
DCS Technologies Deployment Tech and Help Desk
(June 2014 – Dec. 2014) (WorkedonDell’s project withRBC Bank)
Migration of Microsoft window XP to window 7 ( 600 machines )
Data backing up and restoration from Network.
Provided remote and onsite support to clients
Installing and troubleshooting hardware and software.
Troubleshooting PC’s and laptops.
Diagnosis of desktop, applications, and networking issues.
Responsible for supporting DNS/DHCP, TCP/IP, Ethernet, wireless router and
Firewall Configurations.
Securitas Canada Security Officer (Chevron Refinery)
(August 2011 – Present)
Providing exceptional Customer Service to the Clients
Taking Client's concerns to the concerned Authorities and get back to clients with
possible solution.
Taking the instructions on phone in the case of staff is not available
To ensure that the Facility's Safety and Emergency Procedures are followed in
response to Fire Alarms and other Site Emergencies.
Undertake site specific training; follow direction and guidelines from Site Supervisor.
Follow Post Orders for each site posted.
Demonstrate judgment, common sense and decision-making ability
ICICI Bank (India) May 2001 – March 2006 Relationship Manager
EDUCATION AND CERTIFICATIONS
CompTIA Network+ Certified June 2015
CompTIA A+ Certified July 2015
3. ITIL Foundation 2011 October 2015
Microsoft Certified Professional (Window 7) November 2015
Microsoft office 365 Fundamentals and Administering December
2015
Microsoft Certified Desktop Support Technician January 2016
PC Support Technician January 2014 – June 2014
CDI College Surrey, BC
MBA in Marketing and Sales April 2002 – March
2004
University of Allahabad (India)
ADDITIONAL TRAININGS AND COURSES
Retail and Tourism Essential February
2011
(Canadian Tourism Human Resource Council)
Canadian Investment Fund Course October 2012
IFSE Institute Canada
Life License Qualification Program Course December 2012
IFSE Institute Canada