1. Jana Christine A. Jalla
143 A dela Cruz St. Tayabas Quezon
+639178370051
jana.c.a.jalla@Accenture.com
jana_meez@yahoo.com
Objective To render service as a responsible, trustworthy and reliable employee. Also to help the company’s
growth by applying skills, capabilities and gained knowledge from current job and trainings
attended.
Working Experience and Trainings Attended
Working Experience
Accenture Inc.
Cybergate 2, Pioneer St., Mandaluyong City
May 19, 2008 – Present
Job Title (Current)
VOIP Activation Engineer Team Lead
' Responsible for providing technical support and providing resolution for network issues for internal and external customers.
Performs engineering level services
Report and/or escalate issues to management
Continuously grow knowledge of equipment, protocols, technologies, services, and monitoring tool
Perform traffic engineering analysis on network and systems facilities
Follow established development processes and standards for all work. Identify and propose improvements to the processes
and standards as necessary.
Regularly work on incident tickets while adhering to SOPs in documentation, SLAs and resolution
Assist in compiling training materials to support operational requirements
Establish, implement and improve as necessary, all policies and procedures for LAN/WAN usage throughout the organization
Participate in large projects
Encourages and implements continuous improvement measures on day-to-day basis within area of responsibility
Provides guidance to and shares knowledge with network team members

2. Adhere to Accenture/Global SUS policies and standards
Perform other related duties as required and assigned
Certifications
CISCO Networking Associate (CCNA)
CISCO Networking Associate (CCNA) - Voice
JNCIA – Associate
Trainings Attended OPEX (Operational excellence)
Managerial and Ledearship Trainings
UPITDC – Quezon City (School Base)
Cisco Networking Academy
- CCNA 1 – Networking Basics
- CCNA 2 – Router and Routing Basics
- CCNA 3 – Switching
- CCNA 4 - WAN Technologies
On-Shore Training SDH Provisioning
Accenture Inc.
Utrecht, the Netherlands
July – August 2009
• Trained using the following systems:
o Alcatel–Lucent – 1354RM
o Marconi Communications – Siemens
o Cramer (NIM)
Accenture Inc.
The Hague, Netherlands (2012)
• Cisco Layer 1-3 Course (from Accenture Clients)
Accenture Inc.
The School, Jaya One - Petaling Jaya, Malaysia (2012)
• Juniper Training

3. *other course related trainings attended are available upon request
Other Skills
 Basic knowledge in programming
 Exposed in using Microsoft office (MS office, Excel ,PowerPoint)
On-the-Job Training AMDATEX Las Piñas
Alabang,Zapote Las Piñas City
April – October 2007
Awards and Recognition Received
• Huwaran Award for Custom BPO – Exemplifying high performance across projects in custom BPO
• Prestatie/Veermer Awardees – Achieving the highest Productivity and Quality across the Project
• IPB/SLA awardee
• Best Team/Team Lead (2014)
Educational Background
TERTIARY LEVEL Bachelor of Science in Information Technology
Manuel S. Enverga University Foundation
Lucena City
S.Y. 2004 – 2008
SECONDARY LEVEL Luis Palad National High School
Tayabas City

4. S.Y. 2000 – 2004
ELEMENTARY Tayabas West Central School I
Tayabas City
S.Y. 1994 – 2000
Personal Information
Birthday : August 27, 1987
Birthplace : Lucena City
Weight : 93 lbs
Height : 5”
Citizenship : Filipino
Religion : Christian
Character References
Christian Castillo
Manager
Accenture Inc.
+6399178707444
Marieta Paguia
Manager – Accenture Inc.
+639175840429
Pilipina Jane Villegas
Supervisor – Accenture Inc.
+639175406742