1. Ajoy Mayur D’Silva
Email: ajjuds@gmail.com Phone: (M) +971 50 9426744
Objectives:
Maximize my team leading experience in a challenging environment, guiding by example and
utilizing vast experience in directing a team towards its objective within the deadlines and thus
achieving the corporate goals.
Dedicated and versatile ITIL, Microsoft, Red Hat Linux RH-033 & Cisco Certified Network Associate professional
Offering 8 years of experience in IT
 Good leadership qualities and interpersonal skills to guide and provide technical direction and supervision
for a given project.
 An effective communicator with excellent interpersonal skills and client servicing abilities.
 First rate analytical and problem solving skills dedicated to maintaining high quality standards, planning and
managing projects from inception to completion.
 Ability to creatively solve problems and show good judgment in stressful situations.
 Eager to contribute in a team-oriented environment having an inner desire to gel in cohesive team and
work for business growth.
CORE STRENGTHS
 Leadership Quality
 Helpdesk Support
 Network Support
 Technical Support
 Asset Management
 Hardware & Software Maintenance
 Client Relationship Management
 Resource Management
ACADEMIA & CERTIFICATIONS
 B Science from St. Aloysius collage Mangalore 2008
 ITIL v3 Foundation Certified
 Microsoft Certified Professional (MCP)
 Cisco Certified Network Associate (CCNA)
 Red Hat Linux Essentials (RH-033)
 System Centre Configuration Manager (SCCM)
 Member of British Computer Society
TECHNICAL EXPERTISE
Laptop / Desktop Installation & Troubleshooting, Software Installations, Windows XP, Windows 7, Windows
8, VPN Client, Blackberry Internet Service (BIS), Blackberry Enterprise Service (BES), Auto Desk Products,
MS Office 2003 / 2007 / 2010 / 2013 applications, Local & Network Printer Installation & Troubleshooting,
IP Telephone configuration using Cisco Unified Communications Manager, Creating / Deleting User Accounts
in the Active Directory, Asset Management Citrix Clients, VPN Any Connect, Global Protect & IPSec, Active Directory,
Windows Server 2003,2008 & 2013.Support on Troubleshooting issue’s on Social Media ( Facebook, YouTube, etc.).
EMPLOYMENT CHRONICLE
CAREER PATH DURATION
IT Service And Support Team Leader, Lamprell Energy plc., Jebel Ali, UAE Jan’15 till date
IT Service And Support Team Leader, Lamprell Energy plc., Hamriyah Sharjah, UAE May'13 till Jan’15
IT Engineer, Lamprell Energy plc., Hamriyah Sharjah, UAE Dec’11 till May’13
IT Administrator, ACORE Group Dubai, U.A.E April' 11- Dec'11
S.r Technical Support Associate, Dell International Services Pvt.Ltd.India JUL' 10 - DEC'10
Executive, First Indian Private Limited, India Sept' 08 till Mar'10

2. Ajoy Mayur D’Silva
Email: ajjuds@gmail.com Phone: (M) +971 50 9426744
KEY DELIVERABLES
 Processing and coordination of appropriate and timely responses to incident reports, including channelling
requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients
appraised of progress towards service restoration.
 Ensures that incidents and requests are handled according to agreed procedures. Creates and maintains support
documentation.
 Initiate speedy and permanent resolution to problems in systems and services, by coordinating the efforts
of the resolution team or teams. Documents such incidents and problems within the configuration
management defect/problem reporting system.
 Ensures that documentation of supported components is available and accessible to all who need to use it.
 Ensures that requests are handled according to agreed procedures. For all requests that cannot be resolved
provides an effective interface between users and service providers supplying all necessary diagnostic
information. Uses judgment to set priority for resolution, monitor progress and apply escalation procedures
for incident not progressing satisfactorily.
 Interprets technical manuals and documentation and provides instruction manuals for non-technical users;
provides training in all modes of usage of system.
 Administer and maintain Server & LAN Network equipment ensuring high availability & high performance of
the systems; configure wireless routers and modem equipment
 Manage the IP Telephone in the company using Cisco Unified Communications Manager Administration
 Implement and support system infrastructure (operating system, backups, etc.) for the project ensuring
availability of network through support of Cisco routers and switches
 Handle complete maintenance activities of the company’s software & hardware along with troubleshooting
workstations, analysing systems & processes, networking operating system, installing switches, routers etc.
 Provide client / customer support and resolve technical issues via E-Mail, phone and other electronic
medium
NOTEWORTHY CREDITS
 Providing IT Induction to the New Employees in Corporate office Jabel Ali facility.
 Handled project of setting up 4 training rooms for in-house ERP Project. Equipped with 21 computers each
room and AV system.
 Key role in setting up Wi-Fi in Jabel Ali yard and Hamriyah Client Building.
 Key Role in setting up Camera’s in the Jabel Ali yard.
 Key Role in selecting the vendor for Manage Print Service (MPS) Lamprell.
 Maintaining Backup of the File server’s at Jabel Ali facility.
PERSONAL DOSSIER
Date of Birth: 02nd May, 1987
Linguistic Proficiency: English, Hindi, Kannada, Konkani and Tulu
Visa: Employment (Free Zone)
Driving License: Valid in U.A.E
Preferred Location: UAE
References: Will be pleased to furnish upon request