1. Daniel Elijah Brown
125 S San Francisco, FlagStaff, AZ 86001 (949) 220-1439; DanieleBrown5@gmail.com
System Analyst
A focused, results oriented IT professional with a comprehensive system Integrations Sales, and Support
background. My upgrading and troubleshooting skills have been polished over the years,as I have
become an effective trainer, and an experienced trouble shooter. Having a dedicated, organized and self-
directed attitude, I have developed a keen sense for ways to increase both productivity and profitability.
Specializing In:
System Analysis, Software support, Web Development, Project Management,IT Compliance,
Data security, Evaluation, Proposing Solutions, Programming, Graphic Design, Effective Negotiations,
Project delivery, and disaster recovery coordination, Trained in Linux ( RedHat) OS navigation.
Education
Milwaukee Area Technical College
(AAS) Programmer Analyst - 2002 to 2004
(CNA) Certified Nursing Assistance 1999 - 2000
Professional Highlights
Children’s Hospital Of Atlanta
Implementation Specialist January 2013 – October 2013
As an Implementation Specialist my primary duties are but are not limited to the setting up, installing, and configure
of proprietary application such as Epic, IPAC, and Chartmax, for over 7000 laptops and PCs.
 Coordinate with clients to prep devices for installs,
 Performed QA testing on devices,and software prior to deployment
 Develop file systems to maintain users data integrity
 Developed systems for peers and users for workflow and client data integration
 Travel between hospitals to setup & install hardware for users
 Restored clinical application through data integration and software configuration
 Planned and managed both software & hardware implementation for multiple divisions at Scottish rite
Campus. Some of the division include: Surgical Services, Infection Control, and Patient Access.
 Utilize Active Directory to configure network roles.
 Troubleshot client issues by monitor emails, log files and Service Center tickets.
 Designed a Workflow Process to improve efficiency.
 Analyze and Troubleshot Network and hardware issues.
 Abided by company procedures to detect analyzing and repair hardware / software issues.
 Diverted major application issues to IS&T staff as well as upper management.
 Executed emergency systemadmin task to provide a functioning device to for doctors and support staff.
 Utilized Microsoft Shared Point environment to copy load & edit documents as necessary.
 Edited and Configured Web Apps for users,such as,IPac Local, Lawson database server.
 Worked closely with Tech Support team to to resolve client issues.
 Ensure medical information and transfer of employee data meet security standards.
 Troubles shooting software installs, and hardware configuration.
 Trained clients and peers on subsequent software functions.
 Imaged and encrypt hardware for deployment.
Horizon Software International Duluth Georgia
Software Data/Analyst July 2012 to December 2013
As a Systems Analyst my primary duties were to design, trouble shoot and configured Horizon’s
‘OneSource’ application.
 Utilized Microsoft SQL Server 2005 & 2008 to perform data migration
 Created relational database using Server Management Studios.
 Backed up and restored database using Microsoft SQL Server Environment.

2. Daniel Elijah Brown
125 S San Francisco, FlagStaff, AZ 86001 (949) 220-1439; DanieleBrown5@gmail.com
 Utilized standerscripting to retrieve customer data and to edited database tables.
 Wrote Queries to manipulate data and correct data errors.
 Support and troubleshooting for Horizon’s .Net application ‘OneSource’
 Build and configured modules for application.
 Worked closely with R&D to fix coding issues.
 Adjusted and configured XML code to communicate with SQL database.
 Configured FOH and BOH functionality for vertical Markets implementation team.
 Utilized VB.Net and SQL Server to support and trouble shoot application.
Horizon Software International Duluth Georgia
Implementation Specialist April 2012 to July 2012
As an Implementation Specialist my primary duties were to travel to school districts across the United
States setting up student eligibility software,inventory management software,and configuring software
networking components. Some of my responsibility include but are not limited to the following.
 Traveling throughout the US to train public schoolIT staff on Software Installation
 Trained new Horizon employees on software/hardware installation & configuration
 Managed and supported staffof five on software and hardware installation.
 Worked closely with School district to gathering file requirements, and to coordinating Go-live schedules
 Managed relations with schooldistrict to ensure customer satisfaction
 Installed and configured Horizon’s (OneSource) software across multiple US schooldistricts
 Worked closely with Global Business services Manager to ensure software was pushed correctly to clients
 Conducted troubleshooting for Installation
 Performed software upgrade and student data rollover
 Configured software modules base on client needs,also performed quality assurance testing for new
features added to the application.
 Utilized Dreamweaver to Edit website's HTML component
 Utilized Citrix to performed client side support,post & prior to Go Live
 Advised and trained clients on application configuration
 Setup Network communications across schools & sites
Web Tech's IT Atlanta, Georgia
Network & Software Administrator June 2010 to April 2012
As a Web Tech's Contractor, I performed a number of tasks for .Net developer, Site Tool Sets, and a number of
other Information Technology Companies. My primary duties are listed below.
 Desktop support & configuration for Skyline Appraisals & Real Estate Services
 Managed client side Virus Removal & Protection
 Set up and monitored mobile devices for Siemens Health Care Reps
 Performed Cisco Network configuration for client side devices
 Managed and developed .Net application
 Designed configured and maintained .Net web applications.
 Utilized SQL to develop and maintain .Net websites
 Supported hardware & software for clients connected to GE's business network
 Generated SQL reports and performed database maintenance
 Corrected database errors through SQL Queries.
Ingenious Technology LLC/ Video Game Control - Retailer West Milwaukee,WI
Desktop Support Manager-Project Manager June 2005 – May 2010
Video Game Control is a Commercial retailer of gaming software and systems.Specializing in software and
accessory sales with a high degree of Technical Support required.
As a Support Managerfor Video Game Control my responsibilities included but were not limited to the following:
 Established POS back-up of sales and inventory, via SQL database
 Created & designed database's structure based on POS requirements
 Planned & perform regularly scheduled maintenance on store front hardware devices
 Custom designed SQL database to manage $150K worth of inventory of 10 units

3. Daniel Elijah Brown
125 S San Francisco, FlagStaff, AZ 86001 (949) 220-1439; DanieleBrown5@gmail.com
 Setup and designed Point-of-Sale data network for congruent sales management across multiple
computers
 Hired, trained, and coached staff of 3 to 5, to comply with policies and procedures for increased
productivity
 Remotely troubleshoot hardware and software failures
 Provided Desktop & Laptop application support
 Installs, configured, and upgraded retail hardware and POS software
Ingenious Technology LLC/ AmeriSuite Hotels Milwaukee, WI
Network and Software Administrator-Project Manager Sept 2004 to June 2005
Ingenious Technology LLC is a company that provides software installation/support,network setup,and website
coding & design, for both large/small business & consumers.
As a Network and Software Administrator my responsibilities included,but were not limited to the following:
 Designed and maintained client networks utilizing networking software, & Cisco Network Solutions.
 Used windows based web application, Dot Net Nuke, to create company intra net.
 Created & managed database's with MS Server Management Studios.
 Implemented software to increase data security and network integrity.
 Established port forwarding, and VPN access by utilizing AD Tran, Linksys & Cisco routers,
 Utilized Norton/Symantec Virus Removal tools to provide consumer and business grade virus removal.
 Provided off-site support and PC Diagnostic software.
 Planned & implemented hardware and software improvements.
AT&T (formerly SBC Communications) Waukesha, WI
Complex Account Representative/Inside Sales Support September 2002 to August 2004
Fortune 500 Telecommunications Company that provides telephone and high-speed data services
Responsibilitiesinclude but were not limited to the following:
 Used Unix based applications, ASON, CPSOS, BI to code central office features and the provisioning for
trunk lines, pots lines, DSL, ISDN, T1, DID's, Centrex, and various other commercial products.
 Used Unix based systemto code telecommunications features, and issue billing commands
 Advised customers on Telco Networks and assisted with wide area network setup using DDS, DID,
ISDN, T1 and various hard-line options.
 Acted as liaison for PC, Network and Software Administrator for general customer and employee
technology related issues.
 Meet and exceeded daily sales goal
 Directed and advise customers on telecommunications plans
 Provided basic technical support for a variety of company products and services
 Trained employees on latency, packet switching technologies,data protection technology
Achievements
Board of Directors - DownTown Montessori School
Effectively sat on the Board of Directors for Downtown MontessoriSchool, the #1 Charter schoolin Wisconsin.
While on the Board I assisted with financial planning, teacher salary positioning, marketing strategies,
stabilization planning, and acquisition of property for the expansion of the school. Also assisted with future
technology planning, and PC use improvements.
Student Adviser: Milwaukee Area Technical College
During my education at MATC I worked for the Multicultural Affairs Office. While employed there, I assisted
students with planning their course schedules, applying their financial Aid, and provided tutoring on an as need
basis. During my time at MATC I also hosted, and planned new student orientations, and became an active
member of Student Government.
Hope World Wide Wisconsin
I have been a part of Hope World Wide Wisconsin for 15 years. I have raised money both personally, and
through corporate event fundraisers. The money raised has gone to sponsor everything fromorphanages in

4. Daniel Elijah Brown
125 S San Francisco, FlagStaff, AZ 86001 (949) 220-1439; DanieleBrown5@gmail.com
Russia, to poverty in the Metropolitan Milwaukee Area. The local Hope chapter I'm a part of, also offers annual
support to the elderly, which has volunteers performing season upgrades for those unable to do performthe
task themselves. Our main goal is to prepare their homes for upcoming weather changes.Which include, putting
up stormwindows, raking leaves, even fixing a leaky faucet. This is an experience I enjoy each time I
participate.
EDUCATION
Milwaukee Area Technical College
A.A.S. Programmer/Analyst