This document discusses knowledge management models and tools used at TCS. It describes how TCS uses enterprise content management to organize unstructured content into a knowledge bank. Key components of ECM include document management, business process management, and records management. Tools discussed include the Balanced Scorecard for integrating financial and non-financial factors, and Economic Value Added for determining shareholder value. TCS also utilizes knowledge bases, communities of practice, and process asset libraries to share best practices across development centers. Training programs like PROPEL and TBEM help transfer learning between employees.
2. INTRODUCTION
Enterprises generate content about project
plans,proposals,costing etc.
This content generated by organization forms the
knowledge bank of the organization
Enterprise content management(ECM):aims at
Managing all the unstructured or content in an
enterprise
It also helps in creating content with common
desktop applications like Microsoft word
3. ECM has several components that help organizations
to manage content efficiently and effectively
They are as following:
Document management system
Business process management
Forms processing
Enterprise report management
Digital asset management
Records management
4. KM TOOLs USED
BSC [Balanced Score Card]
Takes into account both financial and non
financial factors
Required to execute business vision and
strategy
It integrates various functions like finance,
customer, learning , growth and business
processes for decision making
EVA [Economic Value Add]
Measures the value created by company for its
shareholders
Determines the total value created after taking
into account the cost of capital
Encourages companies to review low returns
projects and invest in maximize return projects
5. FISHNET MODEL –
It’s an organizational structure which is flexible, adaptable
It can form and reform varied patterns of connection
It rearranges itself quickly while retaining its inherent
strength
Such organizations allow employees full flexibility.
KBASES AND GROUPWARE
It is a knowledge repository in the corporate and branch
servers
Accessible to all employees through the intranet
It contains wide range of information regarding processes,
line of technology and the line of business
The groupware is a body which automates various in-house
systems such as training and many other functions
6. TRAINING:
PROPEL –
It’s a movement consisting of conferences and camps
These helped employees in
Conducting group meeting
Transferring their learning and knowledge to other employees
TBEM -
Through this model employees learnt about
managing data
process orientation and motivating
energizing people
TBEM is all about quality of management.
7. COP’s – [Community of practices ]
It is a forum of organizational memory where teams all over
the organization at different times zones communicated and
documented the best practices.
PAL – [Process Asset Libraries ]
It is an information database related to technology,
processes and case studies.
These were made available to all development centers of
TCS through the intranet.
KM solutions using documentum, FileNet, lotus
hummingbird, liver link MS Outlook.
