Knowledge management practices at Tata Consultancy Services Tata Consultancy Services (TCS) uses knowledge management to identify, create, distribute, and enable adoption of insights and experiences. TCS' knowledge management efforts focus on organizational objectives like improved performance. TCS developed a 5-stage knowledge management maturity model (5iKM3) to help customers formulate KM strategies and implement KM solutions. The 5iKM3 model provides a benchmark and roadmap for assessing current capabilities and seamlessly rolling out KM initiatives for benefits like process optimization.

1. Knowledge Management
Practices
@
Tata Consultancy Services
PRESENTED BY
DHEERAJ

2. Introduction
• Knowledge management (KM) comprises a range of
strategies and practices used in an organization to
identify, create, represent, distribute, and enable
adoption of insights and experiences. Such insights and
experiences comprise knowledge, either embodied in
individuals or embed.
• Knowledge management efforts typically focus on
organizational objectives such as improved
performance, competitive advantage, innovation, the
sharing of lessons learned, integration and continuous
improvement of the organization..

4. 1968
• Started its operations
1972
• F C Kholi 1st CEO
• 1st assignment for TISCO i.e. punch card management system
1969
• 1st project IBRS(Intelligent business Research Services) for external client Central Bank
Of India.
• Similar projects for 14 other banks.
1979
• 1st international office in US with Ramadorai as head
1980
• Won a contract to develop an account receivable system for American Express

5. Contd…..
Mid 1990’s
• Management consultancy division of TCS was made a part of TCS.
• This brought talent pool comprising experts in areas like HRD, MIS, and material
management to provide strategic and operational solutions.
1999
• KM pilot was launched and implemented.
2005
• May :- 45,714 people in 150 offices across 33 countries.
• 12% revenue from Indian operations.
• 76 customers who billed over US$5 million.
• October:- number of employees crossed 50,000 mark.
• Appointed CTO PS Vishwanathan.

6. Concepts and model used by TCS for knowledge
management
• EVA
• BSC
• CTO
• K BASES AND CORPORATE GROUPWARE
• FISHNET MODEL
• TRAINING AT TCS
• PROPEL
• TBEM
• COP’S
• PAL

7. Km maturity model 5ikm3
• Managed 40 km implementation projects
People- includes globally
culture • Needed complete change in organization
Process- includes for implementation
policy and strategy • 5iKM3 model acted as benchmark
Technology- includes • Km solutions using documentum, filenet,
infrastructure lotus hummingbird, liverlink etc

8. Km model continues……..
• It helped customers to formulate KM vision
& strategy
• Road map for customers:
1. Explaining policies & procedures
2. Training and awareness session
3. KM implementation- requirement
analysis, design, configuration, prototype,
testing & user training

9. Stages of km maturity
• 1st-(initial stage) no formal process to put knowledge in use
• 2nd- (intent stage) realization of benefits by applying knowledge
• 3rd- (initiative stage) impact and benefits were seen
• 4th- (intelligent stage) collection and collaboration of intelligence
• 5th-(innovation)leading to process optimization

10. Benefits
Comprehensive maturity overview - KM solution describes each state
of maturity, addresses its objective, and maps the KM initiatives with the
perceived business benefits of each state.
Capabilities assessment - TCS help evaluate your current KM
capabilities in measuring its impact (both strategic and operational) on
business performance.
Seamless rollout - This model allows you to spot the areas of resistance
that affect the initiative and formulate change management programs to
address them.