1) Tata Consultancy Services (TCS) is an Indian IT services company and subsidiary of Tata Group. TCS uses a knowledge management process and various digital tools to manage knowledge across its global operations. 2) TCS employees access tools and services through an internal website called Ultimatix. Ultimatix links to various portals for tasks like knowledge sharing, training, social networking, and employee services. 3) Key portals included in Ultimatix are iCalms for knowledge sharing and training, Knowmax for social media, and Gspeed for performance reviews. These tools help capture, share, and refine knowledge to improve employee competence and collaboration.

1. Knowledge Management Process used in
TCS
SUBMITTED BY :
Saurabh Sharma
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B ATC H 2 0 1 5 - 17
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2. About the Company
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 Tata Consultancy Services Limited (TCS) is an
Indian multinational information technology (IT) service, consulting and
business solutions company headquartered in Mumbai, Maharashtra.
 It is a subsidiary of the Tata Group and operates in 46 countries.
 TCS is one of the largest Indian companies by market capitalization ($80
billion).
 TCS is now placed among the ‘Big 4’ most valuable IT services brands
worldwide.
 In 2015, TCS is ranked 64th overall in the Forbes World's Most Innovative
Companies ranking, making it both the highest-ranked IT services company
and the first Indian company.
 It is the world's 10th largest IT services provider, measured by the revenues.

3. Tools Used and their significance in KM
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 Ultimatix Digitally Connected
 Ultimatix is a website which is dedicated for the use of the working executives
of TCS only
 The website offers a single stop usage to a variety of content that can be
explored and used by an employee
 It has various different links to manage ones account and enables an employee
to use various portals that are linked with this website
 It’s a very comprehensive solution to a lot of features that are enabled for a
resource of an IT company
 There are other IT companies in India such as Infosys, Wipro, Tech mahindra
etc. which also has such websites for employees

4. Tools Used and their significance in KM ( Contd. )
Ultimatix has links to access various features and portals such as:
1. GESS: Employee Services
2. iCalms: Knowledge Sharing and Training modules
3. Knowmax: Social Media platform
4. Gspeed: Appraisal Processes
5. MyDocuments: Payslips and other documents
6. MyProfile: Profile of the employee
7. And other services
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5. Tools Used and their significance in KM ( Contd. )
The purpose of different portals available through Ultimatix are:
 One stop access to all the information and various features enabled
feature for an employee
 To share experiences
 Provide training to employees
 Providing search option to search another employee within the
organization
 To share solutions to already identified problems
 To save time by using other project material
 To help on the competence development
 Raise requests related to various service required or any other
information
 To save references from different projects and experiences
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6. Knowledge Management Framework
• Online Collaboration
• Forum Discussions
• Social Networking
• Wikis and Blogs
• F2F - Seminars
• Online Seminars
• Point-of-view Blogs
• Early Competence Build-up
• Online Collaboration
• Forum Discussions
• Social Networking
• Wikis and Blogs
COMMUNITY
• Best Practices
• Reference Cases
• Business Development
• Portfolio Management
• Business OpportunityWorkshop
Capturing &
Sharing
Aggregation
& Refinement
Unstructured Structured
Employees
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7. THANK YOUKNOWLEDGE MANAGEMENTA S S I G N M E N T - 17