1. RICHARD KYUNGU
61 Proctor blvd unit 4, Hamilton, ON L8M 2M5 (289) 788-2444 richard.momat0830@outlook.com
About me/ Objectives
Bi-lingual student (French and English fluency) seeking a full time Customer Service position. strong
and effective communication skills, both verbal and written. Offering over three years of experience
in sales, customer service, and always striving for customer service excellence.
Highlights of Qualifications
• Organized
• Strong team player with energy and enthusiasm
• Can work independently and in team environments; very flexible with hours
• Follow instructions well and always finish a job started
• Reliable, punctual with excellent work ethics
Employment Experience
FGL Sports
Sales Advisor 7/30/2014
• Maintain cleanliness in department
• Respond/answer customers questions/needs
• Perform proper shoe fitting etiquettes'
• Provide "TCE"
S&P data
Customer service (Rogers) March3rd-July 10th 2014
• Responsible for a team of customer service agents
• Maintaining a good sales percentage level
• Find solutions, and solve problems efficiently
V.E.M.M.A 2013
Affiliate/ Franchisee
• Responsible for setting-up events
• Hosting/Overseeing trainings
• Ensuring customer satisfaction
West 49, Edmonton, AB 2011-2012
SALES Advisor
• Up selling products and services to customers to ensure purchases during visits
• Informative and helpful customer service
• Maintained clean and tidy department as required
Education
Mohawk Community College, Hamilton, ON 2012-2013
Social Services Worker Diploma Program

2. Concordia University College of Alberta, Edmonton, AB 2011– 2012
Biology, Psychology and Drama
Mother Teresa Catholic Secondary School, Hamilton, ON 2006-2010
OSSD
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References
Mohdi Mobarak (Professor): (905) 383-2596
Shanay Mills (Tutor): (905) 807-3054
Martin Vaillencourt (Coach): (905) 512-7554