1. CURRICULUM VITAE
Laura Drylie
18 Balfour Gardens
Glenrothes
Fife
KY6 2NJ
Tel. 01592 779003
Mobile. 07799 072765
Email: lauradrylie@outlook.com
Professional Career
Pitreavie Group Ltd
Unit 4-6 Fife Food & Business Centre
Southfield Industrial Estate
Glenrothes
Fife
KY6 2RU
Position – Sales Administrator
Dates – June 2015 to present
Job Purpose:
To provide a high level of customer service to new and existing customers calling into the
business
Daily Tasks
• To source products and price up enquiries received from Customers and Sales Managers
• Raise and send quotations
• Process sales and purchase orders
• Follow up orders and keep customers informed of their order progress
• Monthly stock balance reports
• Arrange samples when required
• Liaise with Warehouse team to ensure deliveries can be met
• Call customers at least once a month to check everything is going well
Tullis Russell Papermakers Ltd
Glenrothes
Fife
KY7 6PB
Position – Export Sales Supervisor
Dates - April 1996 to June 2015 (Company went into Administration)
Job Purpose:
To manage and develop the export customer services team and provide support to the Customer
Services Manager, including deputising where necessary. To take direct responsibility for a
specific group of export customers, while providing additional expertise and guidance to the rest
of the team in the event of problems or non-routine customer requests.

2. Page 2
C.V. (cont.)
The following is a list of duties and responsibilities although this is not comprehensive:
Customer Service:
• Manage all export orders from enquiry stage through to delivery at destination point,
either directly or through providing support to team members
• Monitor HPI (Held Pending Instruction) orders to ensure agreed stock levels and time
periods are upheld
• Monitor / control monthly price support credits for supported accounts.
• Ensure that prices are correct and up to date in the computer system
• Keep abreast of all changes notified, e.g. to export documentation, tariffs, etc, and liaise
with the IT department to ensure these are coded into the system
• Communicate with Area Managers to resolve issues in relation to orders, enquiries and
prices, where necessary
• Ensure commercial complaints are investigated thoroughly and processed in a timely
manner
• Ensure quality complaints are processed and sent down to the quality control department
in a timely manner
• Participate in review meetings with hauliers to understand any customer service issues
and put future preventative measures in place, where necessary
• Resolve customer service problems and provide support to team members to develop
increasing problem solving capability
People Management:
• Assess training needs for individuals in the team and ensure that this is provided,
particularly when there are changes to systems and processes
• Communicate the monthly business brief and any other relevant information to the team
• Manage individual and team performance, including annual performance reviews and
subsequent actions agreed
• Assess and review the results of the Company’s employee opinion survey, working with
the team to develop and progress an action plan
• Participate in the process of recruitment and selection of new members to the team
• Co-ordinate team holidays and absences, in line with Company policies and procedures
• Ensure that the team takes account of updates and briefing notes, e.g. from Product
Managers
• Ensure that team members adhere to Sales Office procedures and guidelines
Other:
• Participate in Continuous Improvement projects and continually seek ways to improve
and be more efficient
• Provide cover and support for the Customer Services Manager and UK Customer
Services Supervisor, as necessary
• Support other teams within Sales and Marketing, as necessary
• Ensure customer performance summaries are compiled and emailed out monthly

3. Page 3
C.V. (cont.)
Key Competencies
• Drive for Quality and Customer Service
• Leading and Developing Others
• Team Work
• Effective Communication
• Improvement Focus
• Problem Solving
Main Attributes
• Quick Learner
• Hard Worker
• Well Mannered
• Easy Going
• Good Sense of Humour
• Confident
• Computer Literate
• Ability to work on own initiative & as part of a team
Education
Glenwood High School
Glenrothes
Fife
Dates - August 1988 to June 1993
3 Higher Grades and 7 Standard Grades
Fife College of Further & Higher Education
Kirkcaldy
Fife
Dates - September 1993 to June 1995
Qualification Gained - HND Information & Office Management
Additional Information
I have attended a Leadership Training Course where all different styles of Leadership were
demonstrated and discussed along with skills on how to be a good leader.
Proficient in Sage, Microsoft Excel and Word, Outlook, Cognos and OiSYS.
I have been on Six Sigma Green Belt training and am currently half way into my Green Belt study
which is based on New Starts to the Sales Office. I have also attended sessions with the Scottish

4. Manufacturing Advisory Service where Lean Manufacturing and Project Management was
presented and discussed.
I am a registered First Aider since August 2011.