1. EMILY CABALZA HERNANDEZ
#149 Peras Ext. Lifehomes, Napico, Manggahan, Pasig City 1611
Contact No.: (+63) 917-677-0707 // 915-717-0707
Email Address: hernandezemily722@gmail.com
smileys_angel722@yahoo.com
CAREER OBJECTIVE
To secure a challenging position where I can effectively contribute my
skills and to enable myself to grow while meeting the corporation’s goals.
PERSONAL PARTICULARS
Nickname: Miles
Professional License No.: 05-005393
Date of Birth: July 22, 1985
CAREER HIGHLIGHTS:
- TRAINING and MIGRATION in USA – GOODYEAR HQ, AKRON,
OHIO, USA July 2015
• Handled the migration of the Master Data processes for
Customer and Vendor Master Data
• Coordinated with the stakeholders for knowledge transfer /
training
• Created the work instructions and the SOPs for migration
- Consistent Operations Excellence Awardee in performing the job
WORK EXPERIENCES
Goodyear Regional Business Services Master Data Specialist
North and Latin America
Master Data
May 2015 to Present
Job Description:
• Ensure accuracy, completeness, timeliness and maintenance of customer and
vendor master data collection.
• Collaborate with Master Data Manager, Shared Services Manager and
Business Owners to expand / develop and publish data master business rules,
processes and systems that support customer and vendor master data.
• Participate in regular master data reviews with key stakeholders to manage
duplication and data consistency.

2. • Enforce and coordinate execution of workflow procedures to bring about
timely and accurate population of master data elements.
• Contribute to SOX and Internal Audit reporting requirements regarding
customer and vendor master data.
• Contribute to up-to-date documentation (processes, procedures, manuals,
system settings) concerning the key activities of the master data management.
Maersk Global Centre Phils Ltd. Specialist (Promotion)
Tender and Contract Management
Sales, TnM, Analytics and Disputes
September 2011 – April 2015
Job Description:
• Act as the subject matter expert (SME) providing extensive on-floor support for
queries or issues on process and system.
• Identify staff training needs through continuous competency assessment and
create training materials to be used on trainings identified.
• Conduct new joiner’s training and refresher training for tenured staff.
• Proactively review the process for needed update and improvement.
• Create and maintain SOP/IOP and ensure team members are aware of the changes
in procedures.
• Perform systems (UAT) and cascading of system changes.
• Drive and support improvement projects using PEX methodology.
• Responsible for best practice sharing internally and with the partner GSC.
• Accomplish administrative reports like KPI, WFM
Maersk Global Centre Phils Ltd. Process Expert/Group Coordinator
(Promotion)
Tender and Contract Management
Sales, TnM, Analytics and Disputes
April 2009 – August 2011
Job Description:
• Ensure that all the deadlines and targets are met in TL’s absence.
• Will be in charge of the team on his/her shift when the TL is not around.
• Ensure that all activities are done in accordance to the Global SOP’s.
• Respond to all inquiries in a timely and accurate manner. Ensure that the
department is rendering an effective service to internal & external clients.
• Effectively and equally distribute workload to all team members.
• Assist Team Leader in monitoring team’s queue.
• Perform administrative tasks as instructed by Team Leader or Supervisor.
• Escalate difficult issues to Team Leader (as defined in SOPs).
• Make recommendations and suggestions on how to improve processes and
procedures.
• Provide back-up support within the team.

3. • Constantly review standard working procedures with team leader. Familiarize
and ensure the new SOPs are understood and being followed.
• Make recommendations and suggestions on how to improve processes and
procedures.
• Ensure that all members of the team during his/her shift follows company
rules and regulations.
Maersk Global Centre Phils Ltd. Associate
Tender and Contract Management
Sales, TnM, Analytics and isputes
October 16 2006 – April 2009
Job Description:
• Interface with origin offices to resolve issues in daily operation.
• Deliver performance on timeliness, accuracy and productivity and ensure
Global KPIs are met.
• Follow up and reply emails in BA courteously and professionally.
• Share experience with team leader and teammates, and absorb the good
suggestions from other colleagues.
• Attend weekly team meeting upon request.
• Work closely with team leader to meet Critical Success Factors.
• Ensure to follow company policies and guidance as per staff handbook.
• Perform other job related duties as required and assigned.
• Constantly review standard working procedures within team leader.
• Familiarize and ensure the new SOPs are understood and being followed.
EDUCATIONAL BACKGROUND
College: Bachelor of Science in Information Technology (BSIT) 2002 - 2006
University of Saint Louis Tuguegarao
Mabini Street, Tuguegarao City
Academic Scholar / Dean’s Lister
CHED-PESFA Scholar
High School: San Vicente Institute 1998 - 2002
Centro, Solana, Cagayan
Honors Received: Second Honorable Mention
Elementary: North Central Elementary School 1992 - 1998
Centro, Solana, Cagayan
Honors Received: Salutatorian

4. AWARDS /RECOGNITION / CERTIFICATES RECEIVED
Certificate of High Honors (Academic Scholar) Second Semester
University of Saint Louis Tuguegarao S.Y. 2002-2003
Certificate of Eligibility (Career Service Subprofessional) October 17, 2004
Civil Service Commission
Certificate of High Honors (Academic Scholar) Second Semester
University of Saint Louis Tuguegarao S.Y. 2004-2005
Certificate of Eligibility (Career Service Professional) October 16, 2005
Civil Service Commission
Certificate of High Honors (Academic Scholar) First Semester
University of Saint Louis Tuguegarao S. Y. 2005-2006
Trainings
Migration / Process Training
Goodyear Headquarters July 4 to July 31, 2015
200 Innovation Way, Akron, Ohio, USA
On-the-Job Training
Government Service Insurance System Tuguegarao April 4 to June 1 2005
Regional Government Center, Carig, Tuguegarao City
(078)844-1082
Agvil Dat Com Computer Sales Center April to May 2006
San Gabriel, Diversion Road, Tuguegarao City
(078)846-1852
English Proficiency Seminar March 13-14, 2006
University of Saint Louis Tuguegarao
COMPUTER SKILLS AND OPERATIONS
• SAP system
• Mainframe (IBM windows)
• MARS, MEPC, GSIS, GCSS system
• Root cause analysis
• Administrative Tasks
• Account Management
• Pricing Surcharges /Mapping Freight Rates
• Hardware and Software Installation
• Web Development

5. • System Development
• Troubleshooting
• Microsoft Office (Word, Excel [Pivot, Lookup and other formulas], PowerPoint, Access)
• Macromedia Dream Weaver
• Turbo C/C++
• Adobe Photoshop
• Visual Basic
• Internet Literate
CHARACTER REFERENCES
- Available upon request

6. • System Development
• Troubleshooting
• Microsoft Office (Word, Excel [Pivot, Lookup and other formulas], PowerPoint, Access)
• Macromedia Dream Weaver
• Turbo C/C++
• Adobe Photoshop
• Visual Basic
• Internet Literate
CHARACTER REFERENCES
- Available upon request