1. Katherine D. Chappell
6348 Delmar Road +1 (267) 456-1945
Delmar, DE 19940 kitkat2874@gmail.com
Objective To achieve employment in a company to provide excellent customer
service, leadership skills and achieve full growth potential within the
company to achieve promotions based on longevity & skills.
Experience
Lowe's
Salisbury, MD. 21801
Home Improvement Store
Cashier
May 2015 – Present
• Obtain high customer satisfaction results through answering
all customer questions.
• Direct, lead all customers to necessary aisles for further help
with their current project.
• Self learn all departments of the store through the
professionals of each different department or research online
at Lowe's.com.
• Provide Excellent & Professional customer service at the
registers to ensure their return.
• Serve as a "Impact" or "Guard" in the Self-Checkout area to
help customers.
Convergys
Lubbock, TX. 79407
Outsource Call Center
Comcast Cable Division
Customer Service Rep II
September 2010-January
2012
• Achieved Excellent Customer Service
• Improved Comcast Cable Client Sales
• Used Technical Support Knowledge
• Helped New Employee's Gain Confidence
Achieved the Top 5 of Trained Students Recognition
Subway
Levelland, TX. 79336
Manager Trainee
April 2009- September 2010
• Achieved the First 95% from a Health Board Inspection in 6
Months.
• Increased Monthly Sales by 20% in the First Month.
• Balanced Truck Order and Increased Store Revenue.
• Decreased Employee Tension & Increased Employee Efficiency.
Received Award from Owner for Best Overall Store Improvement in the
period of a Month, Out of 10 Subways.
Petsmart
Plymouth Mtg. PA. 19462
Lead Cashier/Animal
Specialist
April 2006-March 2009
• Learned How to be Efficient in Every Department
• Trained new employees per company guidelines.
• Promoted to Lead Cashier/Animal Specialist.
• Helped with Store Reset, PoG's, Price Changes, Seasonal Display's
and Stocking Merchandise.
Education • University of Phoenix 2013 - 2014
References provided upon request

2. • University of Phoenix – 03/11/2013 – 07/01/2015
• Coronado High School – 08/10/1991 – 05/10/1995
Graduated With Highschool Diploma.
Qualifications • Proficient in Word/Excel.
• Excellent Customer Service.
• Basic Understanding of Accounting.
• 15+ years of experience in customer relations.
• Ability to be part of a Team or Lead a Team.
• Able to achieve Higher Sales Growth.
• Proficient In Proper English, Creative Writing & Mathematics.
References provided upon request