1. Damien Shawanda
47 Scottsdale Court, Brampton ON, L6W 3R8 ● 647-965-2863 ● damien.shawanda@gmail.com
Seeking a position in sales or customer service
HIGHLIGHTS OF QUALIFICATIONS
 Over 5 years of experience in sales and customer service
 Demonstrates excellent communication and customer service skills
 Direct experience working in a face paced, demanding work environment
 Likes to take on new experiences and meet new people
 Possess good organizational skills, pays attention to detail thoroughly and able to
prioritize responsibilities accordingly
 Reliable employee and member of a team with a good attendance and punctuality record
 Willing to learn with an open mind and positive attitude
 Works well as a team member or leader
Professional Experience
Sales & Customer Service
 Greet customers and discuss type, quality and quantity of merchandise or services sought
for purchase
 Advise customers on use and care of merchandise, provide advice concerning specialized
products or services
 Estimate or quote prices, warranties, returns, store credit and exchanges
 Obtain articles for customers from shelves or stockroom
 Prepare sales, accept cash, credit card or automatic debit payment
 Bag, box or parcel purchases for customers or for shipment
 Carry customers' purchases to parking lot and pack in vehicles
 Perform general cleaning duties
Management & Stock Person
 Assist in visual display of merchandise every six weeks
 Maintain sales records, inventory control, sort and file deposit slips and cheques
 Answer enquiries and resolve problems or discrepancies concerning customers'
purchases
 Calculate total payments received at the end of work shift and reconcile with total sales to
District Manager and Store Manager
 Unpack merchandise received by warehouse, organize in stock room and replenish sales
floor
 Use barcode scanning equipment to record incoming stock, verify pricing items using
stickers and tags according to price and maintain computerized stock inventory
 Attach protective devices to products to protect against shoplifting
 Stock shelves, display areas, fill mail orders from warehouse stock, keep stock clean and
in order

2. Employment Experience
Sales associate Present
Foot Locker, Vaughn, ON
Telecommunication Sales 2014
Rogers, Brampton, ON
Fitness Consultant 2013
World Health, Edmonton, AB
Product Expert
Future Shop, Edmonton, ON 2013
Future Shop, Sudbury, ON 2011
Best Buy, Brampton, ON 2008
Associate 2012-2013
Home Depot, Sudbury, ON
Customer Service Representative
Key holder 2012
American Eagle, Sudbury, ON 2010-2013
American Eagle, Brampton, ON 2009
EDUCATION AND TRAINING
Employee of the Month: Home Depot Sudbury, ON 2012
Smart Serve Sudbury, ON 2011
OSSD: Sudbury Secondary High school 2010
References Available Upon Request