1. 800 N. Grant St. # 12
Bloomington, IN. 47408
812-323-8663
linkedin.com/in/jeff-klassen-7988a594
jeffklassen@yahoo.com
JEFF KLASSEN
STRENGTHS
Ability to develop and maintain strong customer relations
Flexible and adaptable to meet ongoing and ever changing business needs
of internal and external customers
Solid experience training and supervision of new hires
Superior time management skills
Excellent communication skills
EXPERIENCE SMILING CROSS PROMOTIONS, BLOOMINGTON, IN.
1/2015-12/2016
Customer Service Representative
Review and proof placed orders for accuracy
Communicated with clients via telephone, email and or/written
correspondence to assist with processing of new or existing orders.
Communicated with vendors and clients regarding artwork, manufacturing
details and deadlines.
Conferred with clients and internal sales staff to resolve inquiries or
complaints.
Communicated with vendors on logistic details
BWGS, MOORESVILLE, IN.
4/2003-7/2014
Inside Sales Representative
Assisted with all departmental operations while providing high level of
customer service including marketing materials, store openings, and
product knowledge
Increased sales through new product promotion, up selling and
suggestions of new product lines
Coordinated orders and logistics
Answered inquiries, investigated and resolved customer complaints and
issues
Generated sales correspondence
Coordinated with purchasing for special item requests

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Represented BWGS at trade shows
Promoted four times during tenure with company
Served on ESOP committee for 3 years
XJD Corporation, Bloomington, IN.
05/1996-11/2002
Assistant Manager Customer Service
Provided detailed price quotes and job specifications to new and existing
clients both domestic and international
Coached and developed inside sales representatives to continuously
improve sales performance
Developed performance improvement plans for representatives and
provided guidance and support to assist inside sales force in achieving
goals.
Trained and presented various products, concepts and techniques at
Regional and National Trade Shows
Participated in regularly scheduled performance reviews of subordinates.
Managed and tracked productivity and created reports for upper
management.
Received Customer Service Excellence Award
Featured in National Marketing Campaigns.
EDUCATION INDIANA UNIVERSITY, BLOOMINGTON, IN.
Double Major
BA Fine Arts Studio and Sociology