The document discusses business process innovation aimed at entrepreneurship students, emphasizing the importance of quality management and process improvement in delivering valuable outputs. It covers concepts such as total quality management, lean systems, and techniques for process optimization like six sigma and kaizen. Additionally, it highlights the significance of customer satisfaction, cost reduction, and efficient supply chain management in the growing business process outsourcing industry.

1. Business Process Innovation for entrepreneurs Lecture for entrepreneurship students at the Ateneo Graduate School of Business

2. Business Process Collection of activities that delivers/adds value to material inputs…

3. Processes put together inputs to deliver valuable outputs: product or service

4. VALUE CREATION DELIVERY CAPTURE

6. Value delivery

7. Objectives of Process Management Delivery Output Cost Safety Morale Nice and clean appearance

8. Safety

9. QUALITY DO IT RIGHT THE FIRST TIME CONSTANT IMPROVEMENT

10. Quality products sell for higher prices and to more customers

11. Quality

12. Quality is free Zero defects - Philip Crosby, from ITT

13. Philip B. Crosby - ITT

15. Starting a quality revolution - Prof Rene Domingo, AIM Start and finish everything on time Deliberately reduce inventories Avoid reworks,rejects and recycling ops Visible signs of quality Meet international standards Let customers meet your workers

16. Starting a QUALITY REVOLUTION

17. Quality is survival

19. Edward Deming

20. Edward Deming’s 14 Guide to Quality

22. 5s SEIRI – SORTING OUT SEITON – SYSTEMATIC ARRANGEMENT SEISO – SCRUBBING SPIC & SPAN SEIKETSU – STANDARDIZING SHITSUKE -SELF DISCIPLINE

23. 5s

25. Sorting out – visible quality

26. 5s Control Chart

27. TOTAL QUALITY MANAGEMENT

28. QUALITY CIRCLES

29. Quality Circle

30. TOTAL PREVENTIVE (PRODUCTIVE) MAINTENANCE

33. KAIZEN Constant improvement

34. Kaizen

35. Kaizen

36. QUALITY FUNCTION DEPLOYMENT

37. House of Quality

41. Kaizen

42. Kaizen

43. SHEWHART CYCLE

44. PDCA/SDCA

45. TOYOTA PRODUCTION SYSTEM JUST IN TIME KANBAN SYSTEM FLEXIBLE MANUFACTURING LEAN SYSTEM QUICK CHANGEOVER

46. Toyota Production System

50. Lean system

51. SIX SIGMA 3 defects per million, practiced at GE and Motorola

52. Six Sigma - DMAIC

53. Six Sigma

54. ENTERPRISE DELIVERY SYSTEM INPUT THROUGHPUT OUTPUT MATCHING OUTCOME

55. VALUE ADDING Abnormal process NVA – necessary Value adding only 5% of all processes

56. Causes of waste: TIMWOOD Transportation Inventory Motion Waiting Overstocking Overprocessing Delays

57. Focussing on core competencies Outsourcing Offshore

58. BPO Business Process Outsourcing A growing industry; now $170 billion and still growing..

59. Business Process Outsourcing

60. Business process improvement K I S S (KEEP IT SHORT AND SIMPLE)

61. Focus is customer satisfaction/service Reduce cost Reduce waiting time Eliminate complaint Increase turn-over, turn around time

62. How? Change process Eliminate some processes Simplify Install controls/feedback mechanism Automate Process improvement USE OF ERRC

63. SCOPE OF PROCESSES BACK OFFICE SUPPLY CHAIN MANAGEMENT ERP BUSINESS PROCESS OUTSOURCING

64. Supply chain management

67. Tools for BPI Flow charting Gannt chart, cpm Decision tree Kepner Tregoe Ishikiwa Diagram/CE diagram Pareto Principle Scatter diagram

68. Other tools: Suggestion system Quality circles

69. Thank you! [email_address] Ateneo Graduate School of Business

70. Acknowledgement Pictures are from google images; Key ideas are from operations management