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Job Dissatisfaction


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Job Dissatisfaction

  1. 1. By Ronald Pr athamesh Vishal Tejas Ganesh Job Dissatisfaction
  2. 2. Meaning & Definition of Job Satisfaction-Dissatisfaction  Job satisfaction refers to the general attitude of employees towards their jobs.  When the attitude of an employee towards his or her job is positive , there exists job satisfaction. Dissatisfaction exists when the attitude is negative.
  3. 3. Measuring Job Satisfaction  Job is more than just the obvious activities.  It requires interacting with co-workers and bosses, higher-lower subordinates, it should be following organizational rules and policies, meeting performance standards, living with working conditions.  Determinants of job- nature of the work, supervision, present pay, promotion opportunities and relations with coworkers.  Happy workers are productive workers.
  4. 4. Determinants of job dissatisfaction Organizational Factors Salaries and Wages Promotion Chances Equitable Rewards Personal Factors Age Level of Education Work Environmental Factors Supervisions Work Groups Working conditions
  5. 5. How to recognize if you are job dissatisfied?          Dread Mondays or coming to work Can’t wait for Friday Are often bored at work or Feel tired Avoid your boss and dread meetings Have no enthusiasm or sense of self-worth Feel like you are getting nowhere in your job Take work stress home Question your choice of industry or occupation Can’t think of a way out
  6. 6. Dissatisfaction among employees in different sectors My Pay Is Too Low! I Do It All! We Have No Benefits! I’m Always Working! I Never Get Overtime I Can’t Work With Her! I Hate My Boss! What Am I Supposed to Do? What Are Our Goals? I Feel Like I’m In Jail!
  7. 7. Real Cost is Not Accountable in BPO    The concept of real costs is an all encompassing idea. From an economic point of view, real costs refers to the cost of producing a good or service, including the cost of all resources used such as all necessary equipments, labor, material etc Cost as measured by the physical labor and materials consumed in production Real costs are the pains and inconveniences experienced by labor to produce a commodity. These costs are not taken in the costing of a commodity by the firm.
  8. 8. Causes of Employee Demotivation specific to BPO  Odd Working Hrs: Most of the BPOs in India support overseas operations and majority of professionals have night shifts. In majority of cases Indian BPO jobs mostly have odd hours.  Family Life: This is somewhat associated with odd working hours. Evenings are the best time to spend quality time with your spouse and children and those are actually your working hours. Your life as a BPO employee can be very lonely and frustrating at times.  Lack of Appreciation: An employee feels unappreciated for his efforts.
  9. 9.  Too much Work : An employee feels overburdened with a disproportionate chunk of work which renders him unable to perform his duties well and punctually.  Health Issues : Sleep disorders, heart disease, eyesight problems and depression are just a few issues surrounding the BPO jobs. People also tend to gain weight as most of the time they are sitting in their small cubicle.  AGE Factor : Since BPO jobs are quite stressful, especially after a few months working in this industry many individuals quit and change their profession, often to a lower paying job. If you able to make your way up to the managerial level or the higher corporate ladder, life is much better, otherwise the daily monotonous work starts to really frustrate
  10. 10.  Favoritism : These refer to unfair practices that favor one worker over another.  Mistrust : This deals with an employee resorting to micromanaging everything, displaying mistrust in a coworker’s capabilities.  Miscommunication : Free flow of information is withheld or information is provided only on a “need-to-know” basis. This can be demotivating as it proves that the boss or organization does not fully trust its employees to share all available information on a project.  Night Shifts : BPO jobs are not recognized to be career oriented
  11. 11. Responses To BPO Job Dissatisfaction
  12. 12. HOW EMPLOYEES CAN EXPRESS DISSATISFACTION  Voice : Active and constructive attempts to improve conditions  Loyalty : passively but optimistically waiting for conditions to improve, including speaking up for the organization, trusting the orgn and its mgmt to “do the right thing”  Neglect : allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.  Exit : Dissatisfaction expressed through behavior directed towards leaving the organization
  13. 13. Job Dissatisfaction Survey
  14. 14. Conclusion Hence we conclude, we have to say that job satisfaction is a very important aspect of a worker's life. The factors discussed above can provide it to some level. While the concept of job satisfaction is prevalent in the developed countries, there is still very little scope for expectation in the developing countries.