The document discusses methods of measuring job satisfaction as outlined by P. Robbins, which include single global rating and summation of job facets. A single global rating involves assessing overall satisfaction with one question, while summation job facets provide a detailed evaluation based on key job elements. Additionally, personal interviews can be conducted for deeper insights into job dissatisfaction when necessary.

1. Methods of Measuring Job
Satisfaction
According to P. Robbins – Job satisfaction is the amount of pleasure or
contentment associated with a job. If you like your job intensely, you will
experience high job satisfaction. If you dislike your job intensely, you will
experience job dissatisfaction.
Generally there are
two Methods of measuring job satisfaction.
Single Global Rating:
Single global rating is nothing more than a response to one question.
Example: all things considered, how satisfied are you with your job? Here
respondents circle a number between 1 and 5 that corresponds to answer
from “highly satisfied” to “highly dissatisfied.”
Summation Job facets:
It is more sophisticated, it identifies key elements in a job and asks the
employee’s feelings about each. Typically elements here are the nature of
the work; supervision, preset pay, promotion opportunities and relation with
coworkers. Respondents rate them on a standardized scale, and researchers
add the ratings to create an overall job satisfaction score. This method is
achieves a more accurate evaluation of job satisfaction.

2. In some cases there is a third method:
Personal Interview:
When the situation gets too complicated to handle by above mentioned
methods then employees are interviewed personally to find out the core
reason of the job dissatisfaction.

3. Questionnaire
1. How long you have been working in the industry ?
a) less than 3
b) 3-5 years
c)more than 5 years
2. How do you feel the working environment ?
a) excellent
b) good
c)satisfactory not satisfactory
3. How secure do you feel in your job ?
a) high secure
b) secure
c)insecure
4. How do you feel the smooth relationship with your employers and coworkers ?
a) very high
b) high
c)medium d)low
5. Opinion about your job
a) highly satisfied
b) satisfied
c) others (specify) …………..
d) not satisfied
6. Are you satisfied with the appreciation or reward system provided by your
management?
a) highly satisfied
b) satisfied
c)needs improvement

4. 7. Are you satisfied with the bonus and incentives given ?
a) highly satisfied
b) satisfied
c)needs improvement
8. Are you satisfied with the overall compensation package ?
a) highly satisfied
b) satisfied
c)needs improvement
9. How do you feel about the welfare scheme of your showroom ?
a) highly satisfied
b) satisfied
c)needs improvement
10. Have you ever observed or experienced any of the following forms of
discrimination in the company ?
a) Racial discrimination
b) age discrimination
c) gender discrimination
d) none of the above
11.do you really enjoy / relax in your tea time and lunch break?
a) Yes
b) No If No, Why………………………………………
12.My manager/supervisor provides me with continuous feedback to help me
achieve
a)strongly disagree
b)disagree
c)somewhat agree
d)agree
e)strongly agree

5. 13. My work responsibilities are reasonable.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
14. My leaders are positive role models.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
15. I have the materials and/or equipment to do my job well.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
16. I am happy with my pay level and paid fairly for my contribution.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
17. I am satisfied with my job
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never

6. 18. I have opportunities at work to learn and grow.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
19. I know how my job fits and why it's important.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never
20. My work gives me feelings of accomplishment and pride.
a) Always
b) Often
c) Sometimes
d) Seldom
e) Never