This document discusses factors that influence job satisfaction, including organizational factors and personal factors. It cites research showing that happier employees are 12% more productive and companies that invest more in employee satisfaction see productivity increases. When employees feel their interests are supported by the company, they are more likely to be committed, loyal, and go above and beyond their duties. Job satisfaction is influenced by achievement, responsibilities, advancement, and personal growth. Satisfied employees are less likely to quit and are considered "marathon runners" rather than "sprinters."

1. Presented By :
Sonia Grover
PGDM1

2. What being satisfied means ??
Determinants of Job Satisfaction:
1.) Organizational Factors
2.) Personal Factors

3. Research
 Andrew Oswald said: “Companies like
Google have invested more in employee”
For Google, it rose by 37%
 Research from the University of Warwick
-- happiness made people around 12% more
productive

4. Words from Gurus :
Observed Frequency satisfied employees will
increase customer satisfaction & loyalty
“When employees feel that the company takes
their interest to heart, then the employees will take
company interests to heart”
-- Dr. Nelson

5. Satisfaction affects :
Achievement
The work itself
Responsibility
Advancement
Personal growth

6. o Article by Christine Porath in HBR(creating sustainable
performance)
 routinely show up at work
 less likely to quit
 go above and beyond the call of duty
 attract people who are committed to the job
Considered marathon runners ,not sprinters

7. The Influence of Rewards and Job Satisfaction on
Employees in the Service Industry
---By Shagufta Sarwar
Responses Org1 org2 Total
Strongly Disagree 3 3 6
Disagree 1 2 3
Neither 0 0 0
Agree 9 13 22
Strongly Agree 33 40 73
Total 46 58 104
Observed Frequency satisfied employees will increase customer satisfaction & loyalty

9. References :
Harvard Business Review
Forbes
Spectrumcentre.umich.org

10. Queries ???