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Process Definition


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Published in: Business, Technology
  • Well structured presentation, Good job as usual Ahmed
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Process Definition

  1. 1. Prepared by Ahmed Serag
  2. 2.  Introduction  What is Process  Simple Process Model  Documentation Framework  Process Documentation Usage Modes  Process Elements  Process Definition Template  Questions
  3. 3. Technology
  4. 4. Definition The Organizational structure, procedures, processes and resources needed to implement Quality management.
  5. 5. Quality system documentation should be used for several purposes:  Provide a mean to understand the system  As an Aid for training  Provide an understanding of the requirements  to act as instruction  As a basis for auditing  To satisfy external regulations
  6. 6.  The documentation formalizes the QMS are:  Quality Policy  Quality Manual  Procedures  Work Instructions  Quality Records  Job Description  Reference Documentation
  7. 7. Quality Manual Procedures Work Instructions Reference Documents Quality Records (Templates)
  8. 8. Road map of the organization Quality Evidence of commitment to quality and ability to meet specified requirements Manual It contains Quality Policies, processes and the interaction between theses processes It describes the purpose of the process. What happens over the time to produce a desired results Procedure Should answer the five Ws; Who, What, When, Where, Why Work Specifies the detailed requirements for a single operation; the tasks involved, how these should be performed and if there is a Instructions standard to be used. They are the forms generated by applying the procedures Quality They demonstrate achievement of the required quality Records Provide objective evidence on how quality system is functioning They are simply the “output “ of the process
  9. 9.  A process is a group of activities, not just one.  The activities that make up a process are not random or ad hoc; they are related and organized.  All the activities in a process must work together toward a common goal.  Processes exist to create results your customers – whether they’re internal or external.
  10. 10. Activity Activity Activity Activity 1 2 3 4 Processes are how we do work Processes Processes have Input Output have Suppliers Customers Processes use resources People Methods Materials Tools Time
  11. 11. Expert Mode Intermediate Mode Beginner Mode • Expert mode • Uses expert mode • Uses the documentation is but add some intermediate mode short and concise guidance documentation, but • Made for experts adds some details and does not contain • It needs a formal any training training material • It is short. • Its problem that not every one is expert
  12. 12. Expert Mode Example
  13. 13. Intermediate Mode Example
  14. 14. 1. Purpose Why is the activity performed? 2. Activities What actions are performed? 3. Input(s) What work products are used? 4. Output(s) What work products are produce? 5. Entry Criteria When does the activity begins? 6. Exit Criteria When does the activity ends? 7. Roles Who performs activities? 8. Process Context Where is activity performed? 9. Sub-Activity or procedure How the task implemented?