1. MUHAMMAD SADIQ RIZVI
Dubai, UAE
Email: mohd120@icloud.com
Mob: 056-9971360
Nationality:Indian
Date of Birth: 30th
Nov,1980
Visa Status: ResidentialVisa
LinguisticSkills:English,Arabic, Hindi
CUSTO M ER SERVICE – B USINESS DEVELO PM ENT – SALES & M ARK ETING
P R O F I L E S U M M A R Y
A highly experienced and talented professional with exceptional Organizational & Business Development skills.
Exhibiting strong Marketing acumen and multi-tasking abilities to ensure targets are met on time. An eminently
organized, ambitious and enthusiastic executive, driving new business opportunities and revenue generation.
Combined with over 15 years of experience in leading organizations, demonstrating excellence in operational
management, customer service, business development, marketing and different facets of aviation.
Goal-driven professional with impressive communication and interpersonal skills, capable to deliver trustworthy
supportfor effective andsmooth managementpractices. Possessingstrongdecisionmakingskillsaccompaniedwith
accuracy and momentumtorenderlong-lastingandprofitable businessrelations.Seekingachallengingpositionof a
Business Development Manager with an organization that propels professional growth and offers opportunities to
learn, grow and succeed.
C O R E C O M P E T E N C I E S
Decision Making
Strong Organizational Skills
Inter-Personal Skills
Analytical Awareness
Managerial Skills
Sales Expertise
Customer Relations
Customer Service
Business scrutiny
Communication Skills
Attention to Details
Self-motivated
Optimistic and Focused
Flexible and Reliable
Strong Marketing Acumen
Technical Proficiency
Exceptional Problem Solving Skills
Conflict Management
O R G A N I S A T I O N A L E X P E R I E N C E
National Aviation Services Abu Dhabi, UAE 2014 - 2016
Terminal Manager
General Responsibilities:
Airport Operations, Organizing Airport Personnel, Sales & Marketing, Customer Relations, Personnel Training, Day-to-
Day Airport Operations, Runway Inspections, Aircraft Handling and Development of Airport & Apron Safety Policies.
Highlights:
 Manage the airline'sgroundoperationsincluding meetandgreetservicesatVIPterminalwhilst adheringtothe
terminal standards.
 Responsible forcoordinatingwithvariousserviceprovidersensuringsmoothoperations acrossalldepartments.
 Conduct inspections across the terminal securing safety and upkeep of the facility.
 Closely monitor safety standards and ensure security of the guests and airport staff across the facility.
 Responsible for ensuring flights depart on time with all passengers and luggage aboard.
 Supervise the overall facilitymanagement focusing on quality customer service and employee’s well-being.
 Ensure compliance within and among the federal, state and regional rules and regulations.
 Assure all the customergrievanceswere addressed andhandledbythe SSSinaneffectiveandefficientmanner.

2.  Conduct R&D work to compliment sales, marketing and revenue aspect of the business.
 Undertake staff trainings,performance evaluationsanddeployworktorespectiveteamsand providenecessary
disciplinary actions as indicated.
 Safeguard financial well-being of the facility and assist the management to develop annual budgets, allocate
finances and examine all expenses.
 Supervise product sales and actively assist in mapping marketing actives to acquire new businesses.
 Enhance and develop cargo sales department, assist the sales team in preparing sales policies and targets.
 Address to customer grievances effectively and provide solution to each.
National Aviation Services Ras Al Khaimah, UAE 2012 - 2014
Duty Officer
Highlights:
 Accountable for complete management of the shift as a frontman of the facility.
 Build business relationships with guests and provide high standards of customer service.
 Administer strong management skills cardinal to direct and govern airport personnel to ensure best work
deployment.
 Conduct random spot-checks to confirm quality maintenance.
 Ensure the punctuality and safety of all the operations.
 Establish direct communication with the staff and customers while keeping abreast the strong interpersonal
skills.
 Managing day to day operations and act as a bridge between airport service providers and users.
 Ensure passengers and aircraft handling practices adhere to safety and security regulations as stated.
 Supervise financial aspect of the facility and assist in crafting annual budgets.
 Facilitate the salesteaminprojectingandachievingsalesgoalsandparticipateinmarketingactivitiesandEnsure
coordination within all departments.
Yemen Airways Dubai, UAE 2005 - 2012
Assistant Station Manager
Highlights:
 In charge of both ground and flight operations including guest reservations, ticketing, announcements and
passenger boarding and de-boarding activities.
 Coordinate check-in baggage, BMA & BBA and cargo services and aircraft servicing.
 Analyse, asses and plan station operations and trainings based on station activity reports and data.
 Manage employees and facilities ensuing timely and well-coordinated work.
 Ensure all activitiesperformedatthe stationare incompliance with rulesand regulationsof the companyand
the government.
 Supervise cargo sales, cross sell and accelerate the on-site sales revenue to escalate overall business
profitability.
 Developeffective andinnovative salesstrategies,goalsandtargetsin associationwithchangingmarkettrends
and approach.
 Assist in planning and marketing of products and services in accordance with the sales strategies.
P R E C E D I N G E X P E R I E N C E
Emirates Industrial Gases, Dubai 2004 - 2005
Collections Manager
Yemen Airways, Dubai 2003 - 2004
Special Services Agent (SSA)
DNATA, Dubai 2001 - 2003
Supervisor

3. DNATA, Dubai 2000 - 2001
Check-In Agent
DNATA, Dubai 1999 - 2000
Customer Service Agent (CSA)
A C A D E M I C C R E D E N T I A L S
Master’s in Business Administration – Marketing 2004
Mumbai University
Bachelor of Arts 2002
Mumbai University
Introduction to Civil Aviation 2000
Emirates College, Dubai