1. RROOSSEEMMAARRYY AA.. RRHHAAMMYY
4206 Hamilton St
Big Spring, Texas 79720
Rhamy1@aol.com
Cell: (281) 387-5493
Professional Experience:
April 2013 – May 2015
Stripes Big Spring, Texas
General Manager
 Directly drives sales and profits in a high volume, complex location.
 Oversees and ensures that the overall store condition complies with company standards
including; cleanliness, store and foodservice - fast, friendly and delicious, sanitation, customer
service and merchandising – thereby maximizing store profitability, expense control, inventory
levels and shortage control.
 Manage quality and consistent marketing and merchandising of store and foodservice programs.
 Fosters a coaching environment where team members want to excel and are recognized for their
achievements.
 Provides Stripes Friendly customer service by greeting and assisting customers, and responding
to customer inquiries and concerns.
 Serves customers by maintaining our Stripes Friendly philosophy, supported by a value
proposition that every experience will be fast, friendly and delicious.
 Maintains 100% in-stock excellence on top selling items.
 Ensures team members are current on product offerings and promotions.
 Engages with merchandising team to suggest ways to increase sales, expand markets, and
promote business.
 Plans and implements marketing campaigns and sales promotions, and prepare merchandise
displays.
 Monitors sales activities through cashier analysis to ensure that customers receive exceptional
customer service.
 Examines merchandise to ensure that it is correctly priced and displayed.
 Drives sales and profits in a high volume, complex location.
 Analyzes financial data including but not limited to profit and loss stat ements, shortages, cashier
analysis to identify business opportunities and increase sales.
 Plans, implements and enforces Company policies, goals and programs.
 Ensures quality and consistent implementation of all marketing, merchandising, foodservice and
gasoline programs maintaining an awareness of safety and security and high level of store
appearance.
 Promotes technology utilization and improved efficiencies.
 Plans and prepares work schedules to provide the best possible level of customer service.
 Performs other duties as assigned.
 Builds strong, sales focused teams through recruiting, hiring, training and coaching to develop
top performing team members.
 Delegates and supervises team members in all store responsibilities.
 Coaches team members on how to handle difficult and complicated situations.
 Leads efforts to improve team usage of technology and learning Stripes business
July 2007 – January 2013
American Facility Services Ft Hood, Texas
Quality Control Manager

2.  Serve as the Quality Control Manager for the Fort Hood Installation Custodial contract which
services 400+ facilities.
 Provide technical support to the Contracting Officer's Representative (COR) in the development
and execution of the Installation Custodial service contract. Develop and implement the Quality
Control Plan for the Installation custodial operations.
 Monitor performance to ensure contract requirements are met with an acceptable level of
performance to eliminate contract deficiencies. Assist COR in developing and preparing
specifications, technical exhibits, and other contract documents associated with the custodial
contract.
 Collect and analyze technical data in regards to different materials, quantities, sizes,
dimensions, and cost data that is required for the installation custodial service contract.
 Survey and measure facilities to provide cost estimates to the COR and customer. Prepare cost
estimates, reports and analysis utilizing Microsoft Excel, Microsoft Word and Microsoft Power
Point.
 Project personnel, material, and budget requirements for future work assignments.
 Use a variety of inspection techniques, to include 100 percent inspection, random sampling,
scheduled and unscheduled inspections to ensure customer satisfaction and contract
compliance.
 Conduct site investigations and surveys, develops technical exhibits to support contract
requirements.
 Serve as the central point of contact for customer service on the installation custodial contract.
 Ensure employees perform in compliance with all OSHA and DOD safety regulations. Perform
inspections on materials and equipment that are utilized on a daily basis.
 Enter data on several types of commercial software. Other duties assigned such as training,
interviewing potential employees, and attend bid meetings across Texas.
May 2005 – October 2005
Northwest Airlines Minneapolis, Minnesota
Flight Attendant
 Prepare passengers and aircraft for landing, following procedures.
 Determine special assistance needs of passengers such as small children, the elderly, or
disabled persons.
 Check to ensure that food, beverages, blankets, reading material, emergency equipment, and
other supplies are aboard and are adequate supply.
 Announce flight delays and descent preparations. Direct and assist passengers in the event of an
emergency, such as directing passengers to evacuate a plane following an emergency landing.
 Announce and demostrate safety and emergency procedures such as the use of oxygen masks,
seat belts, and life jackets.
 Walk aisles of planes to verify that passengers have complied with federal regulations prior to
take-offs and landings.
 Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen
bottles, are in working order.
 Administer first aid to passengers in distress.
 Attend preflight briefings concerning
 Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival
times, and/or schedules.
 Inspect and clean cabins, checking for any problems and making sur that cabins are in order.
 Greet passengers boarding aircraft and direct them to assigned seats.
 Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading
material, headphones, pillows, and blankets.
 Take inventory of headsets, alcoholic beverages, and money collected.
 Heat and serve prepared foods.
 Sell alcoholic beverages to passengers.

3. May 2003 – May 2005
EZ Pawn Houston, Texas
Store Manager/Pawnbroker
 Responsible for total store operations including profit maximization; loss and damage prevention
to company and customer assets.
 Provided outstanding customer service through sales and lending activities; approves
subordinate Team Members’ sales and lending activities; and complies with industry regulations
and corporate policies.
 Maintained a professional and productive work environment.
 Oversees the hiring process, scheduling, supervision and development of all store Team
Members.
November 1996 – December 2002
Strasburger Enterprises Inc Temple, Texas
District Manager
 Help store managers and franchisees operate their stores as profitably as possible, within
established parameters of ethical conduct and genuine concern for the needs of the company, its
customers, franchisees and employees.
 Be familiar with all company standards to be maintained in all stores; be fully conversant with
Profit and Loss statements and methods of achieving maximum profitability; be familiar with the
details of individual Franchise Agreements and the obligations of both parties per those
Agreements; and be current on all merchandising and marketing techniques and philosophies.
 Sales and gross profit dollars maximized through the careful analysis of sales trends, diligent
attention to store conditions (including physical condition of both the exterior and interior of the
store and the forecourt, merchandising, etc.) and a constant awareness of competitors'
strategies and pricing.
 Expenses minimized with due regard to the long-term interests of the company. Various tools
designed to aid the District Manager in the control of expenses and potential losses was made
available. The District Manager is encouraged to acquaint him/herself with all the available tools
and to utilize the appropriate tools to attain the desired objectives. Methods of controlling
expenses communicated regularly to both managers and franchisees.
 Acted as a conduit between the office and his or her group of stores, and between individual
stores within the group. Information, merchandise and available personnel was moved from
point to point with the aid of the District Manager. In order to accomplish this role, the District
Manager must be an accomplished listener and provide honest, timely feedback. Open and
honest communications with the District Manager, Operations Manager, Director of Franchising
and other staff members is essential. The District Manager had to be genuinely interested in the
success of subordinates and franchisees.
 Called upon those higher in the organization for their assistance and advice on issues pertaining
to their own areas of expertise. Insisted that subordinates and franchisees bring problems and
potential problems to their attention in order to facilitate a solution.
 Expected to visit all stores in the group at least twice during each week. Periodic and
unannounced visits at all times of the day and night should be conducted in a spirit of
cooperation with the manager or franchisee, as an aid to helping them conduct their business
profitably.
 Primary role is to assist subordinates and franchisees in their efforts to achieve. Teaching,
training, coaching and counseling others will lead to long-term growth for employees,
franchisees and shareholders alike. As District Manager had to be willing to perform tasks
normally assigned to subordinates if such efforts are treated as a training exercise for those
subordinates or, if extraordinary circumstances dictate that assistance.

4.  Development of subordinates was crucial to the suc cess of the company and was given great
weight in any assessment of the District Manager's performance. Leadership skills was a
prerequisite to success.
 Expected to make intelligent decisions based on facts that have been vigorously sought out and
carefully weighed. The livelihoods of all connected with the company was affected by those
decisions.
May 1994 – October 1996
Office Team Austin, Texas
Temporary Office Clerk
 Responsible for general office duties including data entry, 10-key, filing, answering multi-line
phone system. Computer skills included word processing and spreadsheets.
May 1992 – October 1993
United States Air Force Colorado Springs, Colorado
Information Management Specialist
 Processed mail, general office duties, organized applications for prospective cadets at the
academy, sent out catalogs, and warehouse.
Skills:
 Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Money
 Type 30 WPM
 Excellent written and verbal communication skills
 Successful problem solving abilities
 Exceptional customer service skills
 P&L Management
Education:
1986 – 1990
Ellison High School Killeen, Texas
High School Diploma
1990 - 1992
Central Texas College Killeen, Texas
General Studies