Mohamed Mostafa Mahmoud has over 15 years of experience in shipping, sales, and customer service roles. He has worked as an Assistant Shipping Manager, Export Sales Manager, Duty Manager, Receptionist, and Crew Trainer. Most recently, he was an Assistant Shipping Manager from 2013 to 2018 where he planned shipments, negotiated with vendors, and ensured regulatory compliance. He is seeking new opportunities where he can utilize his strong relationship building, customer service, and operations management skills.

1. MOHAMED MOSTAFA
MAHMOUD
Day of birth: 6/11/1983
Residence: Dubai- Deira
Phone: +971568668261
E-mail: mohd_mostafa2000@yahoo.com
Marital status: Married
Work experience
2013 - 2018 FIPCO (FILLING & PACKING MATERIALS MANUFACTURING CO.)
RIYADH - SAUDI ARABIA
ASSISTANT SHIPPING MANAGER ( Distribution- After Sales)
Responsibilities
Plan and coordinate the international shipment of goods. During the course of the day, negotiate with
a variety of people, such as shippers, agents and vendors, Excellent customer service skills in dealing
with customers. As an Export manager are also often responsible for personnel management, which
often includes the hiring, training and supervision of staff.
In accounting function, keeping track of invoices and prepare reports to expedite the billing process.
also have to ensure that shipments are in compliance with the laws and regulations governing the
export industry.
Plan and implement overall shipping strategy.
Use shipping software to organize and prioritize shipping activities.
Prepare and present KPI reports.
Build and maintain professional relationships with relevant internal and external stakeholders (such as
warehouse workers, vendors, purchasing managers, suppliers etc.).
Negotiate better pricing.
Handled the tasks of verifying the materials contents of received packages.
Monitored subordinate employees and ordered suppliers.
Handled the tasks of supervising shipping and receiving departments.
Performed maintenance of records and information management of shipping department.
Implemented, recommended and supported shipping department to increase the quality control, cost
Assisted in planning and maintaining departmental budget.
Reconciled complete reports and daily shipping data.
As a Sales Man, my aim is to maintain the full customer satisfaction with every sale.
Acquiring and updating knowledge of employers' and competitors' goods and services, and market
conditions.
Visiting regular and prospective client businesses to establish and act on selling opportunities.
Assessing customers' needs and recommending and explaining goods and services to them.
Monitoring customers' changing needs and competitor activity, and reporting these developments to
sales management.
Quoting and negotiating prices and credit terms, and completing contracts and recording orders.

2. problems arising.
Exploring and developing new business opportunities in overseas market. Generate leads and export
sales.
Identify and communicate with the overseas buyer/ distributors/ agents and build business
relationship with them. Assist in overseas expositions on the focused market in order to identify new
potential business.
2011 - 2012 TEEF NAJD TILE (Roofing System) - Riyadh, KSA
EXPORT SALES MANAGER - Africa Region ( www.teefnajtile.com )
Responsibilities
Plan and coordinate the international shipment of goods. During the course of the day, negotiate with
a variety of people, such as shippers, agents and vendors, Excellent customer service skills in dealing
with customers. As an Export manager are also often responsible for personnel management, which
often includes the hiring, training and supervision of staff.
In accounting function, keeping track of invoices and prepare reports to expedite the billing process.
also have to ensure that shipments are in compliance with the laws and regulations governing the
export industry.
Plan and implement overall shipping strategy.
Use shipping software to organize and prioritize shipping activities.
Prepare and present KPI reports.
Set and control shipping and distribution budget.
Build and maintain professional relationships with relevant internal and external stakeholders (such as
warehouse workers, vendors, purchasing managers, suppliers etc.).
Identify shipping issues and implement solutions in a timely manner.
Create and present reports for upper management.
Handled the tasks of verifying the materials contents of received packages.
Monitored subordinate employees and ordered suppliers.
Handled the tasks of supervising shipping and receiving departments.
Performed maintenance of records and information management of shipping department.
As a Sales Man, my aim is to maintain the full customer satisfaction with every sale.
Acquiring and updating knowledge of employers' and competitors' goods and services, and market
conditions.
Quoting and negotiating prices and credit terms, and completing contracts and recording orders.
Arranging delivery of goods, installation of equipment and the provision of services.
Reporting to sales management on sales made and the marketability of goods and services.
Following up with clients to ensure satisfaction with goods and services purchased and resolving any
problems arising.
Preparing sales reports, maintaining and submitting records of business expenses incurred.
Exploring and developing new business opportunities in overseas market. Generate leads and export
sales.
2010 - 2011 RAMADA INTERNATIONAL (WYNDHAM HOTELS GROUP. ) -
Dubai, UAE
DUTY MANAGER
Responsibilities
Ensuring employees are offering exceptional customer service.
Making sure guests are happy with the service and products.
Supervises the front desk operation as a priority and the telephone, bell desk, door attendant security

3. and business center. In addition, liaise with Reservation office, to ensure maximum guest satisfaction
and a smooth operation in accordance with the standards.
Maximum high standard of personal services with all guests in the hotel.
Keeps a constant check on all front office staff to avoid guest problems or complaints and ensure the
smooth running of the operation.
Maximize hotel occupancy, average rate and revenues by exercising astute controls in keeping with
standard.
Maintain proper communication and coordination with HK, Accounts, Engineering, Sales, Food &
Beverage and other related departments.
Handling the arrivals and the departures of the guests.
Coordinating the guests with The Travel Agents or The Tour Operators.
Handling the reservations and the walk-in s through the OPERA Operating System.
Handling the front office cashiering through the OPERA Operating System.
Updating the front office reports through the OPERA Operating System.
2009 - 2010 MARRIOTT INTERNATIONAL - RED SEA RESORT- EGYPT
RECEPTIONIST
Responsibilities
Handling the arrivals and the departures of the guests.
Providing the guest information.
Coordinating the guests with The Travel Agents or The Tour Operators.
Handling the reservations and the walk-in s through the OPERA Operating System.
Handling the front office cashiering through the OPERA Operating System.
Updating the front office reports through the OPERA Operating System.
Coordinating the guests’ needs with the other departments.
Handling the internet accessing and the other services at the business center.
2008 - 2009 ARABIAN PARK HOTEL.(A member of Wafi Group Hotels)- Dubai,
UAE
CONCIERGE AGENT.
Responsibilities
Handling the arrivals and the departures of the guests.
Providing the guests information.
Coordinating the guests with The Travel Agents or The Tour Operators.
Handling the reservations and the walk-in s through the OPERA Operating System.
Handling the front office cashiering through the OPERA Operating System.
Updating the front office reports through the OPERA Operating System.
Coordinating the guests’ needs with the other departments.
Handling the telephones system.
Handling the internet accessing and the other services at the business center.
2005 - 2004 KFC RESTAURANTS CHAIN - DUBAI, UAE
CREW TRAINER.
Responsibilities
Assist the restaurant management team in providing supervision, leadership, and control of team
members within each shift.
Conduct orientation and on the job training for new employees.

4. Maintain standard of customer products and hygiene in the daily operations of the restaurant.
Handling duties , weekly and daily labor analyses position chart, inventory, entering and receiving
ordering , directing and coaching the crew ,guest complains, providing five star service ,embrace
(HWWT) how we work together principles at the fullest.
Ensuring that team members are following the procedures.
Effectively manage the opening and closing shifts.
Managing a shift to deliver high levels of (Q.S.C) quality, service, and clean less.
Coaching and direction the staff maintain appositive work environment and employee relations and
responsible for all cost control on duty.
Education
2000 - 2004 Cairo University, 64 %
World History - College of Arts.
Certificates and Courses
E- Marketing
Digital Marketing
Sales technique
How to Export
Telephone Ethics
Front Office Skills
Other skills and abilities
Language proficiency: Arabic native speaker
English expert, interpreting
Driver's license: Groups A B
Other skills and abilities: A hard-working, knowledgeable and target-oriented Hotel and Export Sales and Shipping Manager
with an extensive successful sales record.
Builds and maintains a loyal client base through strong relationship building skills, and excels at
devising strategies for increased sales.Skilled in bringing out the best in staff, able to manage
effectively and recruit talent. Strong organisational and time management ability.
skilled in planning, scheduling and meeting deadlines. Driven to succeed; a valuable addition to a
forward thinking company with strong opportunities for progression.

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