This document contains the resume of Darshit P. Mehta, who has over 10 years of experience in the travel and tourism sector in Dubai, UAE. He is seeking a position with an established organization where he can utilize his skills in strategic planning, corporate sales management, leadership, computer systems, budgeting, quality management, and customer service. His resume outlines his educational background and qualifications, work history in roles such as Travel Coordinator and Reservation & Sales Supervisor, as well as his achievements of receiving bronze awards for exemplary customer service and sales performance.

1. Darshit P. Mehta
Mobile Number + 971 55 433 6636
E-mail devmehta123@gmail.com
Address P.O. Box no. 1515
Dubai – U.A.E.
More than 10 years of experience in the travel and tourism sector. I
intend to secure a position with a well-established organization
that will lead to a lasting relationship.
Core competencies
 Strategic Planning  Corporate Sales Management  Leadership skills
 Computerized Systems  Budgeting & Cost Control  Quality Management of
Operations  Key Account Management Agents
 Process Improvement  Staff training and supervision  Networking with venders
Summary of Qualifications
 Self-motivated; able to set effective priorities and implement strategic plans to achieve
goals and to meet deadlines.

 Networking with vendors and contractors to cultivate new business, and expedite sales
processes.

 Dynamic team-building, leadership skills and evaluating situations to increase the
number of possible solutions.

 Cultivating client relationships to better understand their needs and acting as a client
advocate.

 Utilizing strong leadership skills to inspire employees to maintain peak performance and
productivity levels while maintaining high morale.
Experience
Travel In charge/Supervisor (Travel Coordinator) Dec 2015 to Present Day
GMS - Global Marketing Solutions, Dubai U.A.E.

 Responsible for crew mobilization & demobilizations from & to vessel.
 To arrange travel/tours & holiday packages for company employees.
 Experience with developing new strategies and teams within the organization.

 Work with Human Resources to investigate and provide documentation for employee
concerns, claims, disciplinary action, performance reviews, and discharge disputes.
 Liaise with airline representatives, travel agents and airport authorities as required.
Supervise the booking and purchase of tickets for official.

2. Reservation & Sales Supervisor Aug 2011 to Dec 2015
dnata HRG- Offshore & Marine, Dubai U.A.E.
 Responsible for management and leadership of the call center.
 Ensure all service levels for all areas are met.

 Taken part in projects to increase employee and customer satisfaction, as well as
increased revenue and efficiency for the company.
 Experience with daily multi-tasking on a variety of projects.
 Experience with developing new strategies and teams within the organization.

 Work with Human Resources to investigate and provide documentation for employee
concerns, claims, disciplinary action, performance reviews, and discharge disputes.
 Liaise with airline representatives, travel agents and airport authorities as required.
 Supervise the booking and purchase of tickets for official travel.
 Prepare reports and analysis as required.
 Counsel staff on travel issues, analyze quotations for most advantageous rates,
advise on most effective travel arrangements and oversee the preparation of Travel
Authorizations
Achievements
1. Bronze Award, 10th
Dec 2012 – For exemplary customer Service& going beyond
call of duty to assist VIP.
2. Bronze Award, 24th
Sep 2013 – Sales Star of the Year 2012-2013, for achieving
sales over 9million.
Senior Travel Consultant Jan 2010 to Jun 2011
Griffin Marine Travel Pvt. Ltd. Mumbai, India
 Key account management activities & processes - supervision all activities of the existing
clients.
 Process management for operations, trainings and revenue generation.

 Ensure business requirements are met - Initiating
proposals and presenting to the clients.
 Constant network of strong relationship with clients through means of regular calls and
visits.
 Extensive client interaction to identify and explore new opportunities.

 Vendor management expertise; dealing with suppliers/vendors appointed by the
company to contribute to the overall growth of the organization.
Marine Travel Specialist Apr 2008 to Dec 2009

3. dnata Offshore & Marine Travel.
 Establishing and maintaining a good understanding with corporate clients and ensuring
repeat business.
 Measure progress against deadlines; plan work to the last detail and follow tasks
through.
 Supervise staff to maintain smooth operation and service levels at any given time.

 To address any areas of developments to staff and ensure they accomplish at periodic
levels.
 Ensure through effective supervision and/or coaching, the efficient and superior
handling of clients with regard to airfares, itineraries and other travel arrangements
based to their needs, exposing at the same time.
 Provide on-job training to new joiners and regularly conduct briefings to update the
team on necessary operational changes and latest promotions, changes in airline
trends, new products and services.
 Identify training requirements, maintain records and nominate staff for suitable
training, to ensure they are equipped to provide a professional service at all times.
.
Education
Management Development Program, IATA October 2005
IATA/UFTAA Diploma, IITC Institute of Management, Mumbai – India.
Bachelor of Commerce, Bangalore University, India March 2015
Personal Information
Date of Birth 23rd
Aug 1986
Nationality Indian
Marital Status Single
Languages English, Hindi, Gujarati
Valid UAE driving license.