1. SY E D AA M I R AL I KH AN
Address: Al Barsha 1, Beside Mall of Emirates, Dubai, UAE
Mobile: +971504847457 | Mail: syedaamiralikhan@yahoo.com
Sales & Marketing Manager / Sales Account Manager / Passenger Service Agent / Customer Service
Representative / Assistant Team Lead
‘Seeking Leadership opportunities in Managerial roles across globally reputed Sales/Marketing organizations’
Pursuing Masters of Business Administrations & Bachelor of Commerce, offering an exposure of 10 years across diversified facets
of sales, marketing, accounting, passenger service, customer service, and team leadership domains, including an international
exposure of 5 years…..
P r o f i l e S n a p s h o t
 Currently spearheading efforts with Dubai International Driving Centre LLC (Dubai Investment & Belhasa Group), Dubai
Investment Park 2, Dubai, UAE as the Sales & Marketing Manager.
 Diligent, value-driven, and result-oriented professional, presenting a vast experience across driving, logistics, airlines, and
global resourcing issues.
 Deft in ensuring sales, marketing, sales account, passenger services, customer services, logistics, events, promotions,
airlines, and banking aspects, along with robust experience in sales, customer service, and relationship management.
 Adept in ensuring targeted decision-making with careful development of credibility and trust levels, ensuring revenue
growth, products, and services revenue.
 Proficient in handling operations across international locations like Jeddah, Riyadh, Dammam, Makkah, Madina, Yanbu, Al
Baha, Abha, Taif, Qatif, Jubail, Khafji, Tabuk, Wadi Dawasir (KSA), Sharjah, and Dubai (UAE).
 Characterized as a focused, analytical, positive-minded, and confident team player and quick learner, ensuring productivity
under pressure, superior interpersonal skills, with dedication towards goals attainment.
Core Competencies in……
 Sales & Marketing
 Sales Account
 Passenger Service
 Customer Service
 Team Leadership
 Driving
 Logistics
 Events & Promotions
 Airlines
 Banking
 Relationship
Management
 Revenue Growth
 Products
 Service Revenue
A c a d e m i c s
 Pursuing Master of Business Administration | Manipal University(Dubai) | 2015 to 2017
 Bachelor of Commerce | Osmania University | 2006 to 2008
 CEC (Commerce) | Sultan Ul Uloom Junior College | 2003 to 2005
 High School (Basic) | Harrow International School | 1994 to 2003
P r o f e s s i o n a l E x p e r i e n c e
Sales & Marketing Manager – Dubai International Driving Centre LLC (Dubai Investment & Belhasa Group), Dubai, UAE:
Feb 2014 to Present
Company Profile:
Dubai International Driving Centre LLC is owned by Dubai Investments, Belhasa International Group of Companies, and
Belhasa Driving Centre.
Key Deliverables:
 Reporting to the General Manager and mentoring a team of 16.
 Handling research and evaluation of new openings with demand for potential marketing, client needs, and insights.
 Coordinating the entire marketing strategy along with execution of plans for existing offers.
 Interacting closely with respective departments of Drive Dubai along with colleagues, while proposing new offers to
individual students and corporate clients.
 Monitoring launch of campaigns for new offers while partaking in required exhibitions for promoting new branches,
offers, and name of Drive Dubai.
 Promoting the launch of various distribution channels for offers being provided.

2.  Piloting effective and branded marketing communications, covering company website, print communication, and
advertising media.
 Handling the media and marketing staff along with the external public relations agencies.
 Ensuring analysis of the effectiveness of diversified marketing efforts.
Major Accomplishments:
 Introduced initiatives to launch customer relationship management, while receiving certification in digital media.
 Launched 1 corporate company with 3 students registered along with 34 corporate organizations and 1481 students
registered within a year.
 Managed monthly registrations starting with 300 now reaching up to 550 average monthly registrations with 2
branches and 1 head office to 6 branches and 1 head office.
 Undertook initiative to conduct team outings along with corporate events participation.
 Implemented a comprehensive transport plan for the upcoming 10 years.
 Took up initiatives to obtain professional training to assist customer service, technical, and IT teams.
 Bagged the “Employee of the Month Award”.
Sales Account Manager (North Jeddah) – UPS Logistics (Jeddah, KSA): Mar 2011 to Dec 2013
Key Deliverables:
 Reported to the Territory Sales Manager and supervised a team of 5.
 Promoted and sold the international and domestic courier services to both existing and new customers.
 Managed international and domestic courier industry with provision of advice to customers on best choice of services
to assist superior customer service along with provision of best sales opportunities on behalf of the company.
 Discovered fresh sales opportunities with passing on sales leads to other team specialists as required.
 Sustained precise and organized sales records with supply of analyzed data as requested to the management.
 Generated daily sales report on international and domestic volumes offered by clients.
 Provided updates to the customer relation management tool to track progress on visits and actions on client’s issues.
 Presented weekly collection report of 194 clients with commitments to pay the outstanding.
 Ensured attainment of weekly/monthly sales targets, pertaining to both personal and team targets.
 Identified and generated sales proposals best suited to customer requirements as per personal and team sales
targets.
 Prepared weekly/monthly statistical reports as compared to targets set against targets achieved.
Major Accomplishments:
 Promoted courier services to new/existing clients with turnaround time for 148 pallets via packing in 5 shipments
with quickest delivery within 3 working days.
 Ensured extra efforts for delivering a shipment for one of the major client via personal fly down to another region to
deliver packages prior to 7 a.m.
 Obtained a few major clients like Drive Dentsu (ALJ Company), Saudi Bin Laden HQ, Al Rabie (Juice), and International
Beverages Inc. (Pepsi Co.).
 Bagged the award “Country Employee of the Month”.
Passenger Service Agent – Lufthansa German Airlines (Hyderabad, India): Feb 2008 to Feb 2011
Key Deliverables:
 Reported to the Duty Supervisor.
Passenger Services Agent:
 Managed passenger services for Lufthansa German Airlines by the Menzies Aviation, the leading ground handling
agent in 26 countries.
Departure Flight Preparations:
 Coordinated activities including check-in, transfers, arrivals, lost and found, and boarding gates.
 Dealt with situations including denied boarding, AOG, flight cancellations, and misconnections, along with handling of
special passengers.
 Piloted the overall pre-arranged baggage porter services.

3.  Ensured collection of passenger bags kerbside followed by transfer to check-in desk.
 Assisted passengers related to check-in and VAT reclaims.
 Provided wheelchair assistance to passengers from kerbside to aircraft on request.
 Accelerated passenger activities via security to pre booked departure lounges.
 Arranged for lounge access upon request.
 Provided assistance to passengers commencing from departure lounges to aircraft during boarding.
 Assisted post flight activities related to filing for required documents and closing of flights.
Arrival Flight Preparations:
 Coordinated pre-flight preparations.
 Provided assistance to passengers as regards immigration processes and completion of landing cards and visas.
 Managed pre-arranged baggage porters and baggage reclaim processes, including lost luggage/repatriation
processes.
 Negotiated with transportation and tour representatives.
 Dealt with passenger issues professionally within time to ensure streamlined travel and increase in passenger
exposure.
Major Accomplishments:
 Bagged the “Best Passenger Service Agent” award.
O t h e r P r e v i o u s A s s i g n m e n t s
HSBC Global Resourcing (Hyderabad, India)
Customer Service Representative: May 2005 to Jan 2008
T r a i n i n g s
 Airline Certifications as mentioned below | Hyderabad, India.
 Certified Load Control (LH-OPS) and Ramp (QLP) for A330-300 / 340-300 A340-600 / B747-400 (Trained by Lufthansa)
 Certified in Basic and Advanced Ticketing in Guide-Res, Amadeus system (Trained by Lufthansa)
 Certified in Lufthansa Check-in System Pictures
 Certified in Lufthansa lost and found, World Tracer
 Certified IATA Dangerous Goods CAT9 / CAT10 for Passenger Services and Load Control by Lufthansa
 Certified by Canadian High Commission in Travel Documents (Passport & Visa) Training at GHIAL
 Attended Travel Document Check Training on Passport and Visa by UK High-Commission
 Attended Visa and Residence Permit Training on Schengen States
 Attended Travel Documents Training by UK-High Commission
 Certified First-Aid by Saint John’s Ambulance (Red Cross society)
 Certified Aviation Security (AVSEC) Training at (GHIAL) HYD
 Trained in Station Emergency Response Plan (SERP) by Lufthansa
 Certified in Basic and Advanced Ticketing in Guide-Res and Amadeus System (Trained by Lufthansa)
 Certified in Lufthansa Check-in System Pictures
 Certified in Lufthansa lost and found, world tracer
 Certified IATA Dangerous Goods CAT9 / CAT10 for Passenger services and Load Control by Lufthansa
 Certified by Canadian High Commission in Travel Documents (Passport, Visa) training at GHIAL
 Certified Load Control (LH-OPS) and Ramp (QLP) for A330-300 / 340-300 / A340-600 / B747-400 (Trained by
Lufthansa)
P r o f e s s i o n a l C o u r s e s

4.  Online Digital Media Training (OMCA) | Dubai, UAE | 2015
T e c h n i c a l E x p e r t i s e
Working Applications:
 Amadeus/Unisys/Pictures/World Tracer/Guide/Guide-Res/Macs/XP-Proofs (OS)/Excel Professional
Technical Skills:
 Diploma in Computer Applications (C and C++)
 Microsoft Applications, CRM, and SD
P e r s o n a l D o s s i e r
 Date of Birth: 24th
November, 1986
 Languages Known: English, Hindi, Urdu, and Arabic
 Marital Status: Married
 Passport Details: M-4868288 – Valid till 13/01/2025
 Visa Status: Employment (Permanent)
 Driving License: Valid UAE license
 Nationality: Indian
 Location Preference: Dubai, Abu Dhabi, and Sharjah
~ References Available upon Request ~