1. Deborah Simpson
Concord, CA 94519
Cell: 925-451-7495 Home: 925-349-6313
Email; simpsondebbie6@gmail.com
Work Experience:
Danville Materials, LLC
Oct. 1999 - Present
Customer Service Manager/International Sales/Technical Services Manager
Responsibilities:
• Manage and provide feedback to all customer service reps as it relates to the order entry and
individual performance.
• Receive incoming calls/emails and process customer orders for international orders and domestic
orders.
• Regularly meets with UPS, FedEx and other shippers to ensure best prices and services are
received.
• Attend trade shows and actively manage the booth during the events.
• Manage complaint and returns departments and support engineering/ QC in complaint
investigations.
• Ensure CSRs are trained to perform their tasks.
• Review accuracy and timeliness of order entry and processing.
• Coordinate and schedule ongoing product training and development a program for all CSRs at it
relates to: Product Knowledge, Internal Processes and Procedures and Customer Relations.
• Compliance and revisions to 13485 ISO Procedures for all sections involving Customer Service
order entry and shipping.
• Regular reports and reviews of CSR performance as it relate to individual skill level and job
responsibilities.
• Schedule and conduct as needed performance reviews and annual performance evaluations.
• Mediate and resolve all customer complaints as they relate to the CSR department issues,
personnel and performance.
• Conduct regular staff meetings and facilitate discussion and solutions leading to improved levels
of service satisfaction and follow up.
• Update and reports to management and production manager all back ordered products effecting
fulfillment and shipping.

2. • Establish and set up new dealer accounts for USA and International.
• Provide quotes for potential OEM customers to include all requirements such as packaging and
accessories.
• Alert management to possible or potential problems with product performance as a reflection of
customer complaints and feedback.
• Main internal contact for Perioscopy inc. which includes all functions of order processing,
Equipment sales and Accounts Receivables and Returns/Complaints.
Natures Designs
Apr. 1998 - Feb.2000
Office Manager
Responsibilities:
• Answered all incoming calls.
• Placed orders for flower arrangements and deliveries.
• Handled billing and accounts receivables.
March Instruments
May 1992-Sept. 1997
Marketing Administrative Assistant
Responsibilities:
• Processed all incoming leads. Sent literature, made follow up sales calls.
• Managed telemarketing personnel.
• Coordinated all trade shows throughout the year. Purchased and maintained booth.
• Attended select Trade Shows.

3. • Coordinated annual KOL dealer event, which includes hotel and transportation arrangements.
• Implemented sampling program to be profitable.
• Prepared all documentation (letters of credit) and shipped medical devices as per each individual
countries regulation.
Education & Training:
Mt. Diablo High School Graduate, Concord, CA
Diablo Valley College, Pleasant Hill, CA
Seminars Attended: UPS International Shipping/Regulations, Fed Ex International Shipping and FDA
Regulations, Chamber of Commerce International Regulations and Coding, Skill Path Customer Service
Seminar, Building a Sales Organization with the Courage to Compete and the Skill to Win.
Computer Skills:
Types 45 wpm, Microsoft Office, Excel, Outlook, Xcharge, Access (Lean Machine)
Act Contact Management, DBA, EVO
Personal Achievements and Community Involvement:
Received an Export Achievement Award from Chamber of Commerce Oakland, CA
Managed Little League Baseball teams-Junior Optimist Baseball League Concord, CA 2010-2016
Classroom volunteer-Monte Gardens Elementary Concord, CA 2008-2013