1. Joseph M. Vallejos
4220 Laurel Ridge Cir.
Winston Salem, NC 27107
Cell: 919-824-4169
Email: jvallejos4220@gmail.com
Qualifications Summary:
Experienced manager of over 15 years responsible for complex projects with budgets over $1.5 million annually.
Seasoned in providing excellent customer service to wide variety of clients. Skilled at financial management of
revenues and expenses, managing a profit and loss statement and building an environment of positive change.
Adept at building teamwork through positive and clear communication while understanding the overall objectives of
the organization. Able to lead by example and quickly learn different business environments.
Sr. Project Manager Lanier Parking Solutions, Durham NC 2008 – Present
Serve as parking manager for the City of Durham. Manage 1,444 garage spaces, 901 surface lot spaces and 2,381
on street spaces with uses including hourly, monthly, residential and event.
• Manage over 30 employees including salaried and hourly staff to ensure operational needs are met.
• Work with community leaders to ensure parking program meets City’s objectives.
• Collected 99% of monthly account revenue.
• Collected 72.8% of violation revenue compared to 66% in prior years.
• Create strategies to increase revenue and improve operations. Helped develop new strategies and methods
of measurement.
• Recommended new operational procedures to develop program further.
• Implemented new operational procedures that have yielded better, safer operations with more revenue.
• Increased revenues by 30% in 2015 fiscal year due to recommended operational changes.
• With renovations to garages and facilities, have successfully managed a changing environment to best serve
users.
• Manage human resources for all employees including payroll, training, employee relations and recruiting.
• Responsible for all financial aspects of business, including collection of monthly parking, daily rate parking
fees, event parking fees, and all other revenue to ensure accuracy and control.
• Ensure all financials are accurate for audit purposes.
• Responsible for all expenses.
• Complete P&L statement responsibilities.
• Complete A/R and A/P responsponsibilities.
• Manage vendors to ensure all equipment is working properly, including revenue control/access equipment.
• Knowledge of various types of revenue control equipment and point of sale equipment.
• Perform facility inspections daily.
• Develop and present spreadsheets to display information in an easy to understand manner.
• Daily customer service contact to include special requests, invoice inquiries, parking ticket appeals to make
certain community needs are met. Provide excellent customer service.
• Daily contact with City of Durham officials to ensure all aspects of program meets their expectations.
• Work with security to give users the safest environment possible.
• Lead meetings with community leaders and stakeholders to ascertain issues and follow up is complete.
Project Manager Central Parking Systems, Winston Salem NC 9/2004 – 4/2008
Responsible for overall management of 11 parking facilities in downtown Winston Salem, NC. Managed 2000 off
street spaces with uses including hourly, monthly and event parking.
• Manage 7 employees directly.
• Responsible for all financial aspects of business, including collection of monthly parking, daily rate parking
fees and all other revenues to ensure accuracy and control.
• Complete P&L responsibilities.
• Increased profits and revenues each year, totaling over 20% during management tenure.

2. • Manage all expenses.
• Manage all human resource functions for employees, including payroll, training, employee relations and
recruiting.
• Provide daily customer service excellence to ensure all users needs are met.
• Act as bookkeeper for locations including balance adjustments, input of payments and ensure accounts
receivable are accurate for audit purposes.
• Perform facility inspections daily.
• Meet with community leaders and property managers to guarantee operations meet goals of clients.
Area Manager Central Parking Systems, Seattle WA 9/2000 – 8/2004
Responsible for overall management of 17 parking facilities in downtown Seattle, WA. Managed variety of
locations to include hourly, monthly, event, hospital and automated (pay and display.)
• Manage 9 employees directly.
• Responsible for all financial aspects of business, including monthly parking, daily rate parking fees and all
other revenues to ensure accuracy and control.
• Complete P&L responsibilities.
• Implemented pay structure for hospital location.
• Manage all human resource functions for employees including payroll, training, employee relations and
recruiting.
• Perform facility inspections daily.
• Manage all vendors to ensure all equipment is working properly.
• Implemented first automated revenue control equipment for Central Parking in Seattle.
• Provide daily customer service excellence, including hospital setting.
District Manager ABM Janitorial Services, Seattle WA 5-1997 – 9/2000
Responsible for management of cleaning services for 30 accounts in downtown Seattle. Managed variety of
services, including class ‘A’ office, hospital, construction cleanup and clinical.
• Perform daily inspections of locations to ensure cleanliness meets company and client standards.
• Daily customer service contacts with clients to guarantee their needs are met.
• Train cleaning staff to company standards.
• Accounts receivable responsibilities.
• Work with customers to complete special projects, such as pressure washing, floor waxing and window
cleaning.
• Coordinate construction cleaning.
Skills
• Proficient in Microsoft Office including Word, Excel and PowerPoint.
• Trained in Six Sigma principles.
• Knowledge and familiarity with a variety of parking revenue/access control equipment, including McGann,
Federal APD and automated pay station options.
Education
Central Washington University Bachelor of Arts in Public Relations, 1996
Minor in Business Administration