Michael Bahr Shenouda has over 10 years of experience in sales, marketing, customer service, and management. He is currently working as a Sales Account Manager at Ghabbour Automotive. Previously he has held roles as Upper Egypt Sales Manager for City Call Mobile and Office Department Manager for Makro Cash and Carry, where he managed multiple employees. He aims to find a challenging position utilizing his experience in sales, marketing, operations, and service delivery.

1. Michael Bahr Shenouda
Cell Phone: 002-01225161500 /01123611000
Home: 002/02 – 33142409
E-mail: De_castrooo@hotmail.com
I work in the field of sales after end of my study, because I like this field and
I find myself in it my experience in the field of sales and marketing, customer
service and management of any team in general I trained more than new
hiring Team in (Makro cash and carry) in the field of customer service and
sales I managed more than 5 branches in Mobile Shop (opening Team) . I
am working as Upper Egypt sales manager in the field of mobiles (Direct
Sales Department) in (City call Mobile). China product mobile and I manage
the company's entire work team consists of 25 employees. And now I'm
working as sales account manager at Ghabbour Automotive
Personal Data :
Date of birth : 21/10/1984
Address : 13 Madent El Omal Block 2 Embaba Giza
Nationality : Egyptian
Religion : Christian
Military status : Exempted
Marital status : Married
Education :
• Faculty of Tourism and Hotels / Tour Guide Department
• Graduation year / 2006
Experience:
• Worked in Retail, Customer Service, Sales
Objective:
A challenging position in Sales, marketing & operation and service delivery with a
multinational corporation, where my creativity and managerial skills can be
employed and developed

2. Ghabbour Automotive
From 10/09/2013 Till Now in Ghabbour Auto company
Sales account manager
Corporate Fleet Leasing
Offering the company services in the cars rental business to supply long term and
short term rentals.
Job description:
Manage sales accounts, current and new.
Introduce new accounts to reach his preset targets.
Generate price quotations to customers tailored to their needs.
Report all daily activities to the management to show accomplishments vs. target.
From 1/7/2012 till 01/09/2013 in (City call mobile) company For
Mobiles & Telecommunication China Product
Upper Egypt Sales Manager Direct Sales Department I’m in charge
from Giza to Aswan Manage 25 Employee
Job Description / Retail & Wholesales
• Plan and performance for stock takes & Targets.
• Monitor the Customers Complaints System.
• Handle any issues Related with Other Department
• Responsibility for customers Satisfaction.
• Facilitate the training and development for employees
• Working by appraisal system
• Monitor the receiving and receipting of cash sales, deposits…. Daily
• Monitor and control the daily banking.
• Control discount given & responsible for any special Case or approval
• Planning for New Products & Market Price
• Wholesales Tasks
Makro Cash and Carry

3. I worked in the company as Office Department Manager / Manage
More Than 10 employee
FROM 1/8/2009 Till 24/6/2012
Job Description: Retail & Wholesales
• Plan and performance for stock takes & Targets.
• Monitor the Customers Complaints System.
• Handle any issues Related with Other Department
• Responsibility for customers Satisfaction.
• Facilitate the training and development for employees
• Supervising for Emp. Attendance and handle the store HR
• Working by appraisal system
• Monitor the receiving and receipting of cash sales, deposits….
• Plan and maintain display and housekeeping.
• Control discount given & responsible for any special Case or approval
• Planning for New Products & Market Price
• Wholesales tasks
MOBILE SHOP TELECOMMUNICATIONS CO.
I worked in Retail Department I started as a Sales man Then I Worked
as Branch Manager (Opening Team) Manage Branches
FROM 2/10/2007 Till: 15/7/2009
Job Description: Retail:
• Plan and performance for stock takes & Targets.
• Review all ISO Documents.
• Monitor the Complaints System.
• Responsibility for customer Satisfaction.
• Facilitate the training and development for employees
• Monitor the receiving and receipting of cash sales, deposits….
• Monitor and control the daily banking.
• Plan and maintain display and housekeeping.
• Control discount given & responsible for any special Case or approval

4. HENKEL EGYPT
I worked In the Company as Sales Representative after My Graduation
From 1/6/2006 TILL: 29/9/2007
Job Description: Customer Service
• Deal with customer problems.
• Make sure that the clients are fully satisfied
• Responsible for sales and building up customer loyalty.
• Respond to customer’s complaints and following upon pending issues.
• Delegate customer service issues to customer solution specialist
• Fully understand company objectives to achieve them effectively and efficiently
Personal Characteristics:
Reliable, Willing to continue learning as technology change, Self confidence, Work
under pressure; accept challenge, able to work in team.
Training Courses:
- Basic Selling Skills Course.
(Quest)
- Retail Selling Skills Course.
(Mobile Shop)
-
- Customer Care Workshop Course.
(Innovative Group)
- Quality Service & Customer Relation Course.
(Vodafone Egypt)
- Etiquette of Customer Service Course.
(International Marketing & Management Institute)
- Effective Presentation Skills Course.
(Raya Academy)
- Basic Managerial Skills Course.
(People Development)
- Your Road to Charisma Building.
(People Development)
- Time Management Skills Course.
- Leadership Skills Course.

5. - Leadership Skills Course.
- Appraisal Skills Course.
- Communication skills workshop.
- Appraisal Skills Course.
(Makro Cash and carry)
Computer skills
• Microsoft Windows.
• Internet and internet applications.
• Excellent knowledge of M.S office tools.
Language skills:
• Arabic: mother tongue.
• English: fluent.
References Available upon request

6. - Leadership Skills Course.
- Appraisal Skills Course.
- Communication skills workshop.
- Appraisal Skills Course.
(Makro Cash and carry)
Computer skills
• Microsoft Windows.
• Internet and internet applications.
• Excellent knowledge of M.S office tools.
Language skills:
• Arabic: mother tongue.
• English: fluent.
References Available upon request